I have both an iPHone and Android phone. I am not able to claim the photon on either. I have tried the CLI method. Nothing works. On the PC I get all they way to configuration complete but then it never is connected to the cloud. So, I enter the “Reconfigure/Check Again” merry go round.
On my Iphone I get all the way to “Verify Device Ownership” but thats it and to get to that point I have to turn off the wifi connection on the phone manually. Once I am at this point the app hangs. If I do not disconnect the wifi manually the app hangs at Connect to Wifi network.
On the android phone I get the Uh oh screen informing me that it cannot disconnect from the soft AP.
I have tried numerous times (over an hour now) with two different brand new photons with no luck. I have read the documents and searched the community. If I missed a resolution in the community, please steer me in the correct direction. Any help is appreciated. I am about ready to hang up the photons for good!