Photon change ownership

Hardware
1

We were given a task to take over a Photon device project from a developer that did the original project.
However we cannot trace this developer and therefore we don’t have his Particle login details.
How do we get all the devices (and we have over 200) under our Particle username ?

2

Hi, maybe @Colleen can help here? Thanks

1 Like
3

Can you please DM me a CSV of the device ids you wish changed? Thanks!

4

Hi Colleen
I have sent you the csv inside the email as I do not know how to add a file attachment in this forum.
If you can just email me back (macrombie@gmail.com) to confirm if you received it and also if you need our email that will be the logon account email we use (ridwaanolivier@gmail.com) to claim these devices. Some of the devices we managed to claim (± 10).
I thank you
Amien

5

Hi Amien-

Thank you for sending me the csv of device ids. I will work on transferring them to your other email. This process will take some time.

Thanks,
Colleen

1 Like
6

Hi Colleen
Pardon for asking again but how far are the ownership movement of our devices ?
We have in the meantime manage to claim quite a few but we still have a way to go.
If ok with you we can send you a list of claimed devices so far.
We also understand that this could impact on your work, so if ok, I can let my boss contact you to arrange some support costs.
I am working from home and have 1 device (ID 2b0022001547353236343033) that I cannot claim. If possible can you maybe put this photon under my email please (macrombie@gmail.com)…
Regards
Amien

7

Hi Amien-

I’ve just reset your devices so you should be able to set them up now as new devices. Let me know if you run into any issues.

Thanks,
Colleen

8

Hi Colleen

Thanks a million.

As I’m working from home, my device (ID : 1d002e001147333438353733)