I recently unboxed a photon that has been on the shelf for months. Claiming the device through the Android app went as normal, and it breathes cyan when booted, but after claiming two strange problems are persisting:
- The Photon never shows as online in the Android app, but always shows as online in the dashboard and web IDE target list when it is powered
- Flashing to the Photon from the web IDE always times out
Clearly the image on it is at least partly working because the device can connect, so this seems like a different case to existing troubleshooting threads. So far I have tried un-claiming and reclaiming the device, and using a different WiFi network. I have other Photons working normally on the same networks as well.
I am not sure what step to take next to solve this problem. Does anyone have a suggestion for the best avenue to pursue?
(I am on Windows, but have only used the web tools thus far)