Perpetual Waiting to Connect?

ses_wellstat · April 28, 2025, 7:58pm

Hello All,

I have a new Boron, never used, just out of the box, no battery attached. The initial setup (setup.particle.io) went smoothly, no errors reported. Device OS was updated to 6.2.1. It never connected after 8 hours. Rebooted several times, unplugged then waited 30 sec, no change. Went through Setup again. No change. Then tried Device Restore, which also went smoothly, no errors, no problem recognizing the board or writing the new firmware to it.

The activity light is rapidly flashing green, nothing but flashing green. The device ID is e00fce68e05c5c24117968e9. No events, nothing in Vitals, nothing in the SIM card tab, just nothing. Dashboard status shows as Waiting to Connect, which has not changed.

Any ideas?

Thank you,
Steve

ericpietrowicz · April 28, 2025, 8:10pm

Hey @Support do you mind taking a peek at this? I cannot figure out why this device is not activating as expected.

@ses_wellstat can you triple check that the antenna connection is fully seated? Sometimes those uFL connectors can be a bit misleading.

ses_wellstat · April 28, 2025, 8:19pm

The U.FL connector is fully and properly seated.

I tried running Device Doctor. The activity indicator was blue for a few minutes, then changed to Purple. I wans't able to retrieve any useful information, no instruction found on how to get activity logs from the hardware after Device doctor was flashed. Going back to the saved firmware, that didn't help.

Thank you,
Steve

ses_wellstat · April 28, 2025, 8:22pm

Oh that's interesting, the saved firmware file referenced by Device Doctor doesn't exist in my Downloads folder. Hopefully this board can be salvaged by setup...

ses_wellstat · April 28, 2025, 8:24pm

Device Restore in Setup worked. It's back to the non-functional flashing green state, won't connect.

Thank you,
Steve

rickkas7 · April 28, 2025, 8:25pm

Use the web device doctor again. If it did not advance to the screen that shows the log, what was the last step you got to?

Use particle serial monitor in the Particle CLI if you aren't getting logs from the web UI.

ses_wellstat · April 28, 2025, 9:11pm

This time running Device Doctor the behavior was different. Instead of solid purple the purple indicator was flashing for a minute, then flashing green again, and this time the Show Device Debugging Logs window was exposed. The dowloaded Logs file is:

Device ID: e00fce68e05c5c24117968e9
ICCID: 89883070000036139044
IMEI: 351457830691371
IMSI: 234507088328642
Modem Manufacturer: u-blox
Modem Model: SARA-R510S
Modem Firmware Version: 03.15
Modem Application Version: 03.15,A00.01
Power Supply: USB Host
Battery: Unknown
Battery SoC: -1
Country: 
Carrier: 
Access Technology: 
Band: 
Cellular Global Identity: 
0000000274 [system.nm] TRACE: Request to power on the interface
0000000274 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000000275 [ncp.client] TRACE: Modem already on
0000000275 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000277 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000376 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000476 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000476 [ncp.client] TRACE: Muxer is not currently running
0000000477 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000478 [mux] INFO: Starting GSM07.10 muxer
0000000479 [mux] INFO: GSM07.10 muxer thread started
0000000482 [ncp.client] TRACE: Resumed muxed session
0000000483 [mux] INFO: Openning mux channel 1
0000000535 [ncp.at] TRACE: > AT
0000000538 [ncp.at] TRACE: < OK
0000000539 [ncp.client] TRACE: NCP ready to accept AT commands
0000000540 [ncp.at] TRACE: > AT
0000000543 [ncp.at] TRACE: < OK
0000000544 [ncp.at] TRACE: > ATI9
0000000548 [ncp.at] TRACE: < 03.15,A00.01
0000000548 [ncp.at] TRACE: < OK
0000000549 [ncp.client] TRACE: App firmware: 1
0000000549 [ncp.at] TRACE: > AT+UGPIOC?
0000000553 [ncp.at] TRACE: < +UGPIOC:
0000000555 [ncp.at] TRACE: < 16,255
0000000556 [ncp.at] TRACE: < 19,255
0000000558 [ncp.at] TRACE: < 23,0
0000000558 [ncp.at] TRACE: < 24,255
0000000559 [ncp.at] TRACE: < 25,255
0000000559 [ncp.at] TRACE: < 33,255
0000000560 [ncp.at] TRACE: < 42,255
0000000560 [ncp.at] TRACE: < 46,255
0000000561 [ncp.at] TRACE: < OK
0000000562 [ncp.at] TRACE: > AT+UGPIOR=23
0000000566 [ncp.at] TRACE: < +UGPIOR: 23,1
0000000566 [ncp.at] TRACE: < OK
0000000567 [ncp.client] INFO: Using internal SIM card
0000000568 [ncp.at] TRACE: > AT+CPIN?
0000000571 [ncp.at] TRACE: < +CPIN: READY
0000000572 [ncp.at] TRACE: < OK
0000000573 [ncp.at] TRACE: > AT+CCID
0000000597 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000000598 [ncp.at] TRACE: < OK
0000000599 [ncp.at] TRACE: > AT+IFC?
0000000603 [ncp.at] TRACE: < +IFC: 2,2
0000000603 [ncp.at] TRACE: < OK
0000000604 [ncp.at] TRACE: > AT+IFC=2,2
0000000607 [ncp.at] TRACE: < OK
0000000608 [ncp.at] TRACE: > AT
0000000611 [ncp.at] TRACE: < OK
0000000612 [ncp.at] TRACE: > AT+CCID
0000000635 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000000636 [ncp.at] TRACE: < OK
0000000637 [ncp.at] TRACE: > AT+UMNOPROF?
0000000641 [ncp.at] TRACE: < +UMNOPROF: 100
0000000642 [ncp.at] TRACE: < OK
0000000643 [ncp.at] TRACE: > AT+UBANDMASK?
0000000647 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000000648 [ncp.at] TRACE: < OK
0000000648 [ncp.at] TRACE: > AT+COPS=3,2
0000000652 [ncp.at] TRACE: < OK
0000000653 [ncp.at] TRACE: > AT+CGEREP=1,0
0000000656 [ncp.at] TRACE: < OK
0000000657 [ncp.at] TRACE: > AT+URAT?
0000000660 [ncp.at] TRACE: < +URAT: 7
0000000661 [ncp.at] TRACE: < OK
0000000662 [ncp.at] TRACE: > AT+CPSMS?
0000000666 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000000667 [ncp.at] TRACE: < OK
0000000668 [ncp.at] TRACE: > AT+CEDRXS?
0000000672 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000000673 [ncp.at] TRACE: < OK
0000000673 [mux] INFO: Mux channel 1 already opened
0000000674 [ncp.at] TRACE: > AT
0000000677 [ncp.at] TRACE: < OK
0000000677 [ncp.client] TRACE: NCP state changed: 1
0000000678 [net.pppncp] TRACE: NCP event 1
0000000680 [app] INFO: cellular is on
0000000682 [ncp.at] TRACE: > AT+CCID
0000000706 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000000708 [ncp.at] TRACE: < OK
0000000709 [ncp.at] TRACE: > AT+CGMI
0000000712 [ncp.at] TRACE: < u-blox
0000000714 [ncp.at] TRACE: < OK
0000000716 [ncp.at] TRACE: > AT+CGMM
0000000719 [ncp.at] TRACE: < SARA-R510S
0000000721 [ncp.at] TRACE: < OK
0000000723 [ncp.at] TRACE: > AT+CGMR
0000000726 [ncp.at] TRACE: < 03.15
0000000728 [ncp.at] TRACE: < OK
0000000730 [ncp.at] TRACE: > AT+CGSN
0000000734 [ncp.at] TRACE: < 351457830691371
0000000734 [ncp.at] TRACE: < OK
0000001690 [app] INFO: Auto-connect disabled
0000002125 [ncp.at] TRACE: > AT+CFUN?
0000002129 [ncp.at] TRACE: < +CFUN: 1,7
0000002129 [ncp.at] TRACE: < OK
0000002131 [ncp.at] TRACE: > AT+CCID
0000002154 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000002156 [ncp.at] TRACE: < OK
0000002158 [ncp.at] TRACE: > AT+CGSN
0000002162 [ncp.at] TRACE: < 351457830691371
0000002162 [ncp.at] TRACE: < OK
0000002164 [ncp.at] TRACE: > ATI9
0000002167 [ncp.at] TRACE: < 03.15,A00.01
0000002169 [ncp.at] TRACE: < OK
0000002684 [ncp.at] TRACE: > AT+CFUN?
0000002689 [ncp.at] TRACE: < +CFUN: 1,7
0000002689 [ncp.at] TRACE: < OK
0000002691 [ncp.at] TRACE: > AT+CCID
0000002714 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000002716 [ncp.at] TRACE: < OK
0000002718 [ncp.at] TRACE: > AT+CGSN
0000002722 [ncp.at] TRACE: < 351457830691371
0000002722 [ncp.at] TRACE: < OK
0000002724 [ncp.at] TRACE: > ATI9
0000002727 [ncp.at] TRACE: < 03.15,A00.01
0000002729 [ncp.at] TRACE: < OK
0000003107 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000003110 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000003110 [net.ppp.client] TRACE: State NONE -> READY
0000003112 [ncp.at] TRACE: > AT+CFUN?
0000003114 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000003116 [ncp.at] TRACE: < +CFUN: 1,7
0000003117 [ncp.at] TRACE: < OK
0000003117 [ncp.at] TRACE: > AT+CCID
0000003141 [ncp.at] TRACE: < +CCID: 89883070000036139044
0000003142 [ncp.at] TRACE: < OK
0000003143 [ncp.at] TRACE: > AT+CGDCONT?
0000003149 [ncp.at] TRACE: < +CGDCONT: 1,"IPV4V6","","0.0.0.0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,
0000003150 [ncp.at] TRACE: < OK
0000003151 [ncp.at] TRACE: > AT+CFUN=4
0000003163 [ncp.at] TRACE: < OK
0000003164 [ncp.at] TRACE: > AT+CGDCONT=1,"IP","super"
0000003168 [ncp.at] TRACE: < OK
0000003169 [ncp.at] TRACE: > AT+CFUN?
0000003173 [ncp.at] TRACE: < +CFUN: 4,7
0000003173 [ncp.at] TRACE: < OK
0000003174 [ncp.at] TRACE: > AT+CFUN=1
0000003257 [ncp.at] TRACE: < OK
0000003258 [ncp.at] TRACE: > AT+CEREG=2
0000003262 [ncp.at] TRACE: < OK
0000003263 [ncp.client] TRACE: NCP connection state changed: 1
0000003263 [net.pppncp] TRACE: NCP event 2
0000003264 [net.pppncp] TRACE: State changed event: 1
0000003265 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000003265 [ncp.at] TRACE: > AT+COPS?
0000003269 [ncp.at] TRACE: < +COPS: 0
0000003269 [ncp.at] TRACE: < OK
0000003270 [ncp.at] TRACE: > AT+CEREG?
0000003274 [ncp.at] TRACE: < +CEREG: 2,0
0000003274 [ncp.at] TRACE: < OK
0000018275 [ncp.at] TRACE: > AT+CEREG?
0000018279 [ncp.at] TRACE: < +CEREG: 2,0
0000018279 [ncp.at] TRACE: < OK
0000018280 [ncp.at] TRACE: > AT+UCGED?
0000018287 [ncp.at] TRACE: < +UCGED: 2
0000018287 [ncp.at] TRACE: < 6,2,fff,fff
0000018288 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000018289 [ncp.at] TRACE: < OK
0000024689 [ncp.at] TRACE: < +CEREG: 3
0000033289 [ncp.at] TRACE: > AT+CEREG?
0000033293 [ncp.at] TRACE: < +CEREG: 2,3
0000033293 [ncp.at] TRACE: < OK
0000033294 [ncp.at] TRACE: > AT+UCGED?
0000033301 [ncp.at] TRACE: < +UCGED: 2
0000033301 [ncp.at] TRACE: < 6,2,fff,fff
0000033302 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000033303 [ncp.at] TRACE: < OK
0000048303 [ncp.at] TRACE: > AT+CEREG?
0000048307 [ncp.at] TRACE: < +CEREG: 2,3
0000048308 [ncp.at] TRACE: < OK
0000048308 [ncp.at] TRACE: > AT+UCGED?
0000048315 [ncp.at] TRACE: < +UCGED: 2
0000048315 [ncp.at] TRACE: < 6,2,fff,fff
0000048316 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000048317 [ncp.at] TRACE: < OK
0000063317 [ncp.at] TRACE: > AT+CIMI
0000063342 [ncp.at] TRACE: < 234507088328642
0000063343 [ncp.at] TRACE: < OK
0000063344 [ncp.at] TRACE: > AT+CEREG?
0000063348 [ncp.at] TRACE: < +CEREG: 2,3
0000063348 [ncp.at] TRACE: < OK
0000063349 [ncp.at] TRACE: > AT+UCGED?
0000063356 [ncp.at] TRACE: < +UCGED: 2
0000063356 [ncp.at] TRACE: < 6,2,fff,fff
0000063357 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,45,21,9.43,1,255,255,25
0000063357 [ncp.at] TRACE: < OK

ses_wellstat · April 28, 2025, 9:14pm

Here's the next gulp of the log entries, looks like whatever the cycle is doing it's repeating:

0000018289 [ncp.at] TRACE: < OK
0000024689 [ncp.at] TRACE: < +CEREG: 3
0000033289 [ncp.at] TRACE: > AT+CEREG?
0000033293 [ncp.at] TRACE: < +CEREG: 2,3
0000033293 [ncp.at] TRACE: < OK
0000033294 [ncp.at] TRACE: > AT+UCGED?
0000033301 [ncp.at] TRACE: < +UCGED: 2
0000033301 [ncp.at] TRACE: < 6,2,fff,fff
0000033302 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000033303 [ncp.at] TRACE: < OK
0000048303 [ncp.at] TRACE: > AT+CEREG?
0000048307 [ncp.at] TRACE: < +CEREG: 2,3
0000048308 [ncp.at] TRACE: < OK
0000048308 [ncp.at] TRACE: > AT+UCGED?
0000048315 [ncp.at] TRACE: < +UCGED: 2
0000048315 [ncp.at] TRACE: < 6,2,fff,fff
0000048316 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000048317 [ncp.at] TRACE: < OK
0000063317 [ncp.at] TRACE: > AT+CIMI
0000063342 [ncp.at] TRACE: < 234507088328642
0000063343 [ncp.at] TRACE: < OK
0000063344 [ncp.at] TRACE: > AT+CEREG?
0000063348 [ncp.at] TRACE: < +CEREG: 2,3
0000063348 [ncp.at] TRACE: < OK
0000063349 [ncp.at] TRACE: > AT+UCGED?
0000063356 [ncp.at] TRACE: < +UCGED: 2
0000063356 [ncp.at] TRACE: < 6,2,fff,fff
0000063357 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,45,21,9.43,1,255,255,25
0000063357 [ncp.at] TRACE: < OK
0000078358 [ncp.at] TRACE: > AT+CEREG?
0000078362 [ncp.at] TRACE: < +CEREG: 2,3
0000078362 [ncp.at] TRACE: < OK
0000078363 [ncp.at] TRACE: > AT+UCGED?
0000078370 [ncp.at] TRACE: < +UCGED: 2
0000078370 [ncp.at] TRACE: < 6,2,fff,fff
0000078371 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,45,21,9.43,1,255,255,25
0000078372 [ncp.at] TRACE: < OK
0000093374 [ncp.at] TRACE: > AT+CEREG?
0000093378 [ncp.at] TRACE: < +CEREG: 2,3
0000093378 [ncp.at] TRACE: < OK
0000093379 [ncp.at] TRACE: > AT+UCGED?
0000093386 [ncp.at] TRACE: < +UCGED: 2
0000093386 [ncp.at] TRACE: < 6,2,fff,fff
0000093387 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,45,21,9.43,1,255,255,25
0000093387 [ncp.at] TRACE: < OK
0000108388 [ncp.at] TRACE: > AT+CEREG?
0000108392 [ncp.at] TRACE: < +CEREG: 2,3
0000108392 [ncp.at] TRACE: < OK
0000108393 [ncp.at] TRACE: > AT+UCGED?
0000108881 [ncp.at] TRACE: < +UCGED: 2
0000108881 [ncp.at] TRACE: < 6,2,310,410
0000108882 [ncp.at] TRACE: < 5110,12,50,50,8003,754630f,418,00000000,ffff,ff,30,8,-5.50,3,255,255,3
0000108882 [ncp.at] TRACE: < OK
0000123383 [ncp.at] TRACE: > AT+CIMI
0000123409 [ncp.at] TRACE: < 234104099949643
0000123409 [ncp.at] TRACE: < OK
0000123910 [ncp.at] TRACE: > AT+CEREG?
0000123914 [ncp.at] TRACE: < +CEREG: 2,3
0000123914 [ncp.at] TRACE: < OK
0000123915 [ncp.at] TRACE: > AT+UCGED?
0000123922 [ncp.at] TRACE: < +UCGED: 2
0000123922 [ncp.at] TRACE: < 6,2,fff,fff
0000123923 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000123924 [ncp.at] TRACE: < OK
0000138924 [ncp.at] TRACE: > AT+CEREG?
0000138928 [ncp.at] TRACE: < +CEREG: 2,3
0000138929 [ncp.at] TRACE: < OK
0000138929 [ncp.at] TRACE: > AT+UCGED?
0000138936 [ncp.at] TRACE: < +UCGED: 2
0000138937 [ncp.at] TRACE: < 6,2,fff,fff
0000138937 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000138938 [ncp.at] TRACE: < OK
0000153938 [ncp.at] TRACE: > AT+CEREG?
0000153942 [ncp.at] TRACE: < +CEREG: 2,3
0000153943 [ncp.at] TRACE: < OK
0000153943 [ncp.at] TRACE: > AT+UCGED?
0000153950 [ncp.at] TRACE: < +UCGED: 2
0000153950 [ncp.at] TRACE: < 6,2,fff,fff
0000153951 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000153952 [ncp.at] TRACE: < OK
0000168952 [ncp.at] TRACE: > AT+CEREG?
0000168956 [ncp.at] TRACE: < +CEREG: 2,3
0000168957 [ncp.at] TRACE: < OK
0000168957 [ncp.at] TRACE: > AT+UCGED?
0000168964 [ncp.at] TRACE: < +UCGED: 2
0000168964 [ncp.at] TRACE: < 6,2,fff,fff
0000168965 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000168966 [ncp.at] TRACE: < OK
0000183466 [ncp.at] TRACE: > AT+CIMI
0000183492 [ncp.at] TRACE: < 234507088328642
0000183492 [ncp.at] TRACE: < OK
0000183993 [ncp.at] TRACE: > AT+CEREG?
0000183997 [ncp.at] TRACE: < +CEREG: 2,3
0000183998 [ncp.at] TRACE: < OK
0000183998 [ncp.at] TRACE: > AT+UCGED?
0000184005 [ncp.at] TRACE: < +UCGED: 2
0000184005 [ncp.at] TRACE: < 6,2,fff,fff
0000184006 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,44,25,9.37,1,255,255,25
0000184007 [ncp.at] TRACE: < OK
0000199007 [ncp.at] TRACE: > AT+CEREG?
0000199011 [ncp.at] TRACE: < +CEREG: 2,3
0000199012 [ncp.at] TRACE: < OK
0000199012 [ncp.at] TRACE: > AT+UCGED?
0000199019 [ncp.at] TRACE: < +UCGED: 2
0000199019 [ncp.at] TRACE: < 6,2,fff,fff
0000199020 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,44,25,9.37,1,255,255,25
0000199021 [ncp.at] TRACE: < OK
0000214021 [ncp.at] TRACE: > AT+CEREG?
0000214025 [ncp.at] TRACE: < +CEREG: 2,3
0000214026 [ncp.at] TRACE: < OK
0000214026 [ncp.at] TRACE: > AT+UCGED?
0000214033 [ncp.at] TRACE: < +UCGED: 2
0000214033 [ncp.at] TRACE: < 6,2,fff,fff
0000214034 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,44,25,9.37,1,255,255,25
0000214035 [ncp.at] TRACE: < OK
0000229035 [ncp.at] TRACE: > AT+CEREG?
0000229039 [ncp.at] TRACE: < +CEREG: 2,3
0000229040 [ncp.at] TRACE: < OK
0000229040 [ncp.at] TRACE: > AT+UCGED?
0000229047 [ncp.at] TRACE: < +UCGED: 2
0000229047 [ncp.at] TRACE: < 6,2,fff,fff
0000229048 [ncp.at] TRACE: < 5035,12,255,25,ffff,0000000,4,00000000,ffff,ff,44,25,9.37,1,255,255,25
0000229049 [ncp.at] TRACE: < OK
0000243549 [ncp.at] TRACE: > AT+CIMI
0000243575 [ncp.at] TRACE: < 234507088328642
0000243575 [ncp.at] TRACE: < OK
0000244076 [ncp.at] TRACE: > AT+CEREG?
0000244080 [ncp.at] TRACE: < +CEREG: 2,3
0000244081 [ncp.at] TRACE: < OK
0000244081 [ncp.at] TRACE: > AT+UCGED?
0000244569 [ncp.at] TRACE: < +UCGED: 2
0000244569 [ncp.at] TRACE: < 6,2,310,410
0000244570 [ncp.at] TRACE: < 5110,12,50,50,8003,754630f,418,00000000,ffff,ff,30,8,-4.68,3,255,255,3
0000244571 [ncp.at] TRACE: < OK
0000259571 [ncp.at] TRACE: > AT+CEREG?
0000259575 [ncp.at] TRACE: < +CEREG: 2,3
0000259576 [ncp.at] TRACE: < OK
0000259576 [ncp.at] TRACE: > AT+UCGED?
0000259583 [ncp.at] TRACE: < +UCGED: 2
0000259584 [ncp.at] TRACE: < 6,2,fff,fff
0000259584 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000259585 [ncp.at] TRACE: < OK
0000274586 [ncp.at] TRACE: > AT+CEREG?
0000274590 [ncp.at] TRACE: < +CEREG: 2,3
0000274591 [ncp.at] TRACE: < OK
0000274591 [ncp.at] TRACE: > AT+UCGED?
0000274598 [ncp.at] TRACE: < +UCGED: 2
0000274599 [ncp.at] TRACE: < 6,2,fff,fff
0000274599 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000274600 [ncp.at] TRACE: < OK
0000289600 [ncp.at] TRACE: > AT+CEREG?
0000289604 [ncp.at] TRACE: < +CEREG: 2,3
0000289605 [ncp.at] TRACE: < OK
0000289605 [ncp.at] TRACE: > AT+UCGED?
0000289612 [ncp.at] TRACE: < +UCGED: 2
0000289613 [ncp.at] TRACE: < 6,2,fff,fff
0000289613 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000289614 [ncp.at] TRACE: < OK
0000303315 [ncp.client] TRACE: Sticky EPS denied state for 278 s, RF reset
0000303316 [ncp.at] TRACE: > AT+CFUN=0
0000303327 [ncp.at] TRACE: < OK
0000303329 [ncp.at] TRACE: > AT+CFUN=1
0000303329 [ncp.at] TRACE: < +CEREG: 0
0000303403 [ncp.at] TRACE: < OK
0000303603 [ncp.at] TRACE: > AT+CIMI
0000303629 [ncp.at] TRACE: < 234507088328642
0000303630 [ncp.at] TRACE: < OK
0000304630 [ncp.at] TRACE: > AT+CEREG?
0000304634 [ncp.at] TRACE: < +CEREG: 2,0
0000304635 [ncp.at] TRACE: < OK
0000304635 [ncp.at] TRACE: > AT+UCGED?
0000304642 [ncp.at] TRACE: < +UCGED: 2
0000304643 [ncp.at] TRACE: < 6,2,fff,fff
0000304643 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000304644 [ncp.at] TRACE: < OK
0000319645 [ncp.at] TRACE: > AT+CEREG?
0000319649 [ncp.at] TRACE: < +CEREG: 2,0
0000319650 [ncp.at] TRACE: < OK
0000319650 [ncp.at] TRACE: > AT+UCGED?
0000319657 [ncp.at] TRACE: < +UCGED: 2
0000319658 [ncp.at] TRACE: < 6,2,fff,fff
0000319658 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000319659 [ncp.at] TRACE: < OK
0000326160 [ncp.at] TRACE: < +CEREG: 3
0000334660 [ncp.at] TRACE: > AT+CEREG?
0000334664 [ncp.at] TRACE: < +CEREG: 2,3
0000334665 [ncp.at] TRACE: < OK
0000334666 [ncp.at] TRACE: > AT+UCGED?
0000334672 [ncp.at] TRACE: < +UCGED: 2
0000334673 [ncp.at] TRACE: < 6,2,fff,fff
0000334673 [ncp.at] TRACE: < 5035,12,255,6,ffff,0000000,4,00000000,ffff,ff,47,25,10.81,1,255,255,25
0000334674 [ncp.at] TRACE: < OK
0000349674 [ncp.at] TRACE: > AT+CEREG?
0000349678 [ncp.at] TRACE: < +CEREG: 2,3
0000349679 [ncp.at] TRACE: < OK
0000349680 [ncp.at] TRACE: > AT+UCGED?
0000349686 [ncp.at] TRACE: < +UCGED: 2
0000349687 [ncp.at] TRACE: < 6,2,fff,fff
0000349687 [ncp.at] TRACE: < 5035,12,255,6,ffff,0000000,4,00000000,ffff,ff,47,25,10.81,1,255,255,25
0000349688 [ncp.at] TRACE: < OK

ses_wellstat · April 29, 2025, 1:42pm

Rick,

No idea why, but your latest post below was cc'd to my email but it doesn't appear in the Community topic.

It sounds like we're at a stopping point. I have a new, out of the box particle device which doesn't work and there's no definitive cause.

Any suggestions, or do we give up at this point?

rickkas7 · April 29, 2025, 1:51pm

I deleted the earlier post because I missed something very important that contradicts what I said. This log:

0000048303 [ncp.at] TRACE: > AT+CEREG?
0000048307 [ncp.at] TRACE: < +CEREG: 2,3
0000048308 [ncp.at] TRACE: < OK

indicates that the network registration was denied by a tower (3). I'm not sure why this is happening but I can see that support reinitialized your SIM so it's being looked at.

no1089 · April 29, 2025, 5:01pm

Your device is attempting to connect to Verizon, which is getting rejected.
Do you have good AT&T in your location?

Can you leave the device powered and @ me in the next hour please?

ses_wellstat · April 29, 2025, 5:10pm

Just now changed locations. The device is plugged in and running. I'm in the Phoenix metroplex area. The AT&T and Tmobile coverage are excellent here.

Thank you,
Steve

ses_wellstat · April 29, 2025, 5:13pm

I checked the antenna connector again to make sure, looks good to me:

ses_wellstat · April 29, 2025, 5:18pm

What part of the log trace tells you that the device is attempting to connect to Verizon and not AT&T? For my edification, may I assume from your description that:

1.) The attempt to connect to Verizon is a configuration issue, and not an normal fallback procedure after failing to connect to AT&T?
2.) The rejection by the tower rules out an antenna or antenna connector problem?

Thank you,
Steve

no1089 · April 29, 2025, 6:04pm

I'm looking at our cellular logs on the backend - it's not something you'll be able to see in the device logs.

Thanks for confirming the antenna placement. One thing to note is that running the device in the anti-static foam is not ideal - it shorts all the pins and we've seen strange behaviour as a result.

I'm taking a look at the SIM in the backend, and might be trying a few things, so please keep the device powered.

ses_wellstat · April 29, 2025, 6:07pm

Ok good, thank you. Foam removed. No change in status yet, still rapid green flash.

Thank you,
Steve

no1089 · April 29, 2025, 6:12pm

Are you still seeing the same thing in the logs?

ses_wellstat · April 29, 2025, 6:28pm

Success! The device connected just now:

For future reference, what was the fix? Was there anything I could have done on my end to mitigate this issue?

Thank you for your help,
Steve

no1089 · April 29, 2025, 6:30pm

That's great - the issue is unclear, your device was trying several carriers, but getting rejected from Verizon.

What setup process did you follow here? The fix was to allow Verizon, but that's not something you can do on your end, and will be reverted. The device should be fine on the other carriers, unless there is a local issue in your area with the other carriers.

ses_wellstat · April 29, 2025, 6:33pm

Called success too early. I'm getting an error message about once every few minutes "Error, disconnected from Cloud", then immediately reconnects. Also, I don't think this is right:

Steve

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