I have a brand new Boron 404x where I've followed the new device set up steps but it is still flashing green after over 24 hours. I can seen the device in the console with the status "Waiting to connect". How can I troubleshoot this?
What is the status of the SIM card in the console?
What country are you located in?
I'm in the US
Getting a log from web device doctor would be a good next step if the SIM is showing as active.
I can connect to my device from device doctor, but how do i generate a log? Thanks - I'm new to Particle
It should progress through several steps and one of them should have a box with log messages.
What is the last step you get to?
This is my log ouput here:
Device ID: e00fce6899f015ebb563722c
ICCID: 89883070000037368782
IMEI: 351457832213364
IMSI: 234507088450716
Modem Manufacturer: u-blox
Modem Model: SARA-R510S
Modem Firmware Version: 03.15
Modem Application Version: 03.15,A00.01
Power Supply: USB Host
Battery: Unknown
Battery SoC: -1
Country:
Carrier:
Access Technology:
Band:
Cellular Global Identity:
0000000275 [system.nm] TRACE: Request to power on the interface
0000000276 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000000276 [ncp.client] TRACE: Modem already on
0000000277 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000278 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000377 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000477 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000478 [ncp.client] TRACE: Muxer is not currently running
0000000479 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000479 [mux] INFO: Starting GSM07.10 muxer
0000000480 [mux] INFO: GSM07.10 muxer thread started
0000000780 [mux] INFO: Stopping GSM07.10 muxer
0000000781 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000000781 [mux] INFO: Closing all muxed channels
0000000782 [mux] INFO: Muxed channel 1 already closed
0000000782 [mux] INFO: Muxed channel 2 already closed
0000000783 [mux] INFO: Muxed channel 3 already closed
0000000784 [mux] INFO: Muxed channel 4 already closed
0000001434 [mux] INFO: Sending CLD (multiplexer close down)
0000002335 [mux] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000002385 [mux] INFO: GSM07.10 muxer thread exiting
0000002386 [mux] INFO: GSM07.10 muxer stopped
0000002386 [ncp.client] TRACE: Initialized muxer @ 115200 baudrate
0000002387 [mux] INFO: Starting GSM07.10 muxer
0000002388 [mux] INFO: GSM07.10 muxer thread started
0000002688 [mux] INFO: Stopping GSM07.10 muxer
0000002689 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000002689 [mux] INFO: Closing all muxed channels
0000002690 [mux] INFO: Muxed channel 1 already closed
0000002690 [mux] INFO: Muxed channel 2 already closed
0000002691 [mux] INFO: Muxed channel 3 already closed
0000002692 [mux] INFO: Muxed channel 4 already closed
0000003342 [mux] INFO: Sending CLD (multiplexer close down)
0000003558 [app] INFO: Auto-connect disabled
0000004243 [mux] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000004293 [mux] INFO: GSM07.10 muxer thread exiting
0000004294 [mux] INFO: GSM07.10 muxer stopped
0000004295 [ncp.at] TRACE: > AT
0000004298 [ncp.at] TRACE: < OK
0000004298 [ncp.client] TRACE: NCP ready to accept AT commands
0000004299 [ncp.at] TRACE: > AT
0000004301 [ncp.at] TRACE: < OK
0000004301 [ncp.at] TRACE: > ATI9
0000004304 [ncp.at] TRACE: < 03.15,A00.01
0000004304 [ncp.at] TRACE: < OK
0000004305 [ncp.client] TRACE: App firmware: 1
0000004305 [ncp.at] TRACE: > AT+UGPIOC?
0000004308 [ncp.at] TRACE: < +UGPIOC:
0000004308 [ncp.at] TRACE: < 16,255
0000004309 [ncp.at] TRACE: < 19,255
0000004309 [ncp.at] TRACE: < 23,0
0000004310 [ncp.at] TRACE: < 24,255
0000004310 [ncp.at] TRACE: < 25,255
0000004311 [ncp.at] TRACE: < 33,255
0000004312 [ncp.at] TRACE: < 42,255
0000004312 [ncp.at] TRACE: < 46,255
0000004313 [ncp.at] TRACE: < OK
0000004313 [ncp.at] TRACE: > AT+UGPIOR=23
0000004316 [ncp.at] TRACE: < +UGPIOR: 23,1
0000004317 [ncp.at] TRACE: < OK
0000004317 [ncp.client] INFO: Using internal SIM card
0000004318 [ncp.at] TRACE: > AT+CPIN?
0000004320 [ncp.at] TRACE: < +CPIN: READY
0000004320 [ncp.at] TRACE: < OK
0000004321 [ncp.at] TRACE: > AT+CCID
0000004361 [ncp.at] TRACE: < +CCID: 89883070000037368782
0000004361 [ncp.at] TRACE: < OK
0000004362 [ncp.at] TRACE: > AT+IFC?
0000004365 [ncp.at] TRACE: < +IFC: 2,2
0000004365 [ncp.at] TRACE: < OK
0000004366 [ncp.at] TRACE: > AT+IFC=2,2
0000004369 [ncp.at] TRACE: < OK
0000004370 [ncp.at] TRACE: > AT
0000004372 [ncp.at] TRACE: < OK
0000004372 [ncp.at] TRACE: > AT+IPR=460800
0000004375 [ncp.at] TRACE: < OK
0000005375 [ncp.at] TRACE: > AT
0000005378 [ncp.at] TRACE: < OK
0000005378 [ncp.at] TRACE: > AT+CCID
0000005400 [ncp.at] TRACE: < +CCID: 89883070000037368782
0000005400 [ncp.at] TRACE: < OK
0000005401 [ncp.at] TRACE: > AT+UMNOPROF?
0000005405 [ncp.at] TRACE: < +UMNOPROF: 100
0000005405 [ncp.at] TRACE: < OK
0000005406 [ncp.at] TRACE: > AT+UBANDMASK?
0000005408 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000005409 [ncp.at] TRACE: < OK
0000005409 [ncp.at] TRACE: > AT+COPS=3,2
0000005412 [ncp.at] TRACE: < OK
0000005412 [ncp.at] TRACE: > AT+CGEREP=1,0
0000005415 [ncp.at] TRACE: < OK
0000005415 [ncp.at] TRACE: > AT+URAT?
0000005418 [ncp.at] TRACE: < +URAT: 7
0000005418 [ncp.at] TRACE: < OK
0000005419 [ncp.at] TRACE: > AT+CPSMS?
0000005422 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000005422 [ncp.at] TRACE: < OK
0000005423 [ncp.at] TRACE: > AT+CEDRXS?
0000005425 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000005426 [ncp.at] TRACE: < OK
0000005426 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000005429 [ncp.at] TRACE: < OK
0000005429 [mux] INFO: Starting GSM07.10 muxer
0000005431 [mux] INFO: Openning mux channel 0
0000005431 [mux] INFO: GSM07.10 muxer thread started
0000005434 [mux] INFO: Openning mux channel 1
0000005438 [ncp.at] TRACE: > AT
0000005442 [ncp.at] TRACE: < OK
0000005442 [ncp.client] TRACE: NCP state changed: 1
0000005443 [net.pppncp] TRACE: NCP event 1
0000005444 [ncp.at] TRACE: > AT+CFUN?
0000005444 [app] INFO: cellular is on
0000005447 [ncp.at] TRACE: < +CFUN: 1,7
0000005448 [ncp.at] TRACE: < OK
0000005449 [ncp.at] TRACE: > AT+CCID
0000005471 [ncp.at] TRACE: < +CCID: 89883070000037368782
0000005472 [ncp.at] TRACE: < OK
0000005473 [ncp.at] TRACE: > AT+CGSN
0000005477 [ncp.at] TRACE: < 351457832213364
0000005478 [ncp.at] TRACE: < OK
0000005480 [ncp.at] TRACE: > ATI9
0000005483 [ncp.at] TRACE: < 03.15,A00.01
0000005484 [ncp.at] TRACE: < OK
0000005486 [ncp.at] TRACE: > AT+CCID
0000005509 [ncp.at] TRACE: < +CCID: 89883070000037368782
0000005510 [ncp.at] TRACE: < OK
0000005512 [ncp.at] TRACE: > AT+CGMI
0000005516 [ncp.at] TRACE: < u-blox
0000005516 [ncp.at] TRACE: < OK
0000005517 [ncp.at] TRACE: > AT+CGMM
0000005521 [ncp.at] TRACE: < SARA-R510S
0000005522 [ncp.at] TRACE: < OK
0000005524 [ncp.at] TRACE: > AT+CGMR
0000005527 [ncp.at] TRACE: < 03.15
0000005527 [ncp.at] TRACE: < OK
0000005528 [ncp.at] TRACE: > AT+CGSN
0000005532 [ncp.at] TRACE: < 351457832213364
0000005533 [ncp.at] TRACE: < OK
0000006670 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000006673 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000006674 [net.ppp.client] TRACE: State NONE -> READY
0000006676 [ncp.at] TRACE: > AT+CFUN?
0000006677 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000006680 [ncp.at] TRACE: < +CFUN: 1,7
0000006681 [ncp.at] TRACE: < OK
0000006681 [ncp.at] TRACE: > AT+CCID
0000006704 [ncp.at] TRACE: < +CCID: 89883070000037368782
0000006704 [ncp.at] TRACE: < OK
0000006705 [ncp.at] TRACE: > AT+CGDCONT?
0000006710 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000006711 [ncp.at] TRACE: < OK
0000006712 [ncp.at] TRACE: > AT+CFUN?
0000006716 [ncp.at] TRACE: < +CFUN: 1,7
0000006716 [ncp.at] TRACE: < OK
0000006717 [ncp.at] TRACE: > AT+CEREG=2
0000006720 [ncp.at] TRACE: < OK
0000006721 [ncp.client] TRACE: NCP connection state changed: 1
0000006721 [net.pppncp] TRACE: NCP event 2
0000006722 [net.pppncp] TRACE: State changed event: 1
0000006723 [ncp.at] TRACE: > AT+COPS?
0000006723 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000006727 [ncp.at] TRACE: < +COPS: 0
0000006727 [ncp.at] TRACE: < OK
0000006728 [ncp.at] TRACE: > AT+CEREG?
0000006732 [ncp.at] TRACE: < +CEREG: 2,4
0000006732 [ncp.at] TRACE: < OK
0000021733 [ncp.at] TRACE: > AT+CEREG?
0000021737 [ncp.at] TRACE: < +CEREG: 2,4
0000021738 [ncp.at] TRACE: < OK
0000021738 [ncp.at] TRACE: > AT+UCGED?
0000021745 [ncp.at] TRACE: < +UCGED: 2
0000021746 [ncp.at] TRACE: < 6,3,fff,fff
0000021746 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000021747 [ncp.at] TRACE: < OK
0000036747 [ncp.at] TRACE: > AT+CEREG?
0000036751 [ncp.at] TRACE: < +CEREG: 2,4
0000036752 [ncp.at] TRACE: < OK
0000036753 [ncp.at] TRACE: > AT+UCGED?
0000036759 [ncp.at] TRACE: < +UCGED: 2
0000036760 [ncp.at] TRACE: < 6,3,fff,fff
0000036760 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000036761 [ncp.at] TRACE: < OK
0000051761 [ncp.at] TRACE: > AT+CEREG?
0000051765 [ncp.at] TRACE: < +CEREG: 2,4
0000051766 [ncp.at] TRACE: < OK
0000051767 [ncp.at] TRACE: > AT+UCGED?
0000051773 [ncp.at] TRACE: < +UCGED: 2
0000051774 [ncp.at] TRACE: < 6,3,fff,fff
0000051774 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000051775 [ncp.at] TRACE: < OK
0000066775 [ncp.at] TRACE: > AT+CIMI
0000066825 [ncp.at] TRACE: < 234507088450716
0000066825 [ncp.at] TRACE: < OK
0000066826 [ncp.at] TRACE: > AT+CEREG?
0000066829 [ncp.at] TRACE: < +CEREG: 2,4
0000066830 [ncp.at] TRACE: < OK
0000066831 [ncp.at] TRACE: > AT+UCGED?
0000066837 [ncp.at] TRACE: < +UCGED: 2
0000066838 [ncp.at] TRACE: < 6,2,fff,fff
0000066838 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000066839 [ncp.at] TRACE: < OK
0000081939 [ncp.at] TRACE: > AT+CEREG?
0000081943 [ncp.at] TRACE: < +CEREG: 2,4
0000081944 [ncp.at] TRACE: < OK
0000081945 [ncp.at] TRACE: > AT+UCGED?
0000081951 [ncp.at] TRACE: < +UCGED: 2
0000081952 [ncp.at] TRACE: < 6,3,fff,fff
0000081952 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000081953 [ncp.at] TRACE: < OK
0000097053 [ncp.at] TRACE: > AT+CEREG?
0000097058 [ncp.at] TRACE: < +CEREG: 2,4
0000097058 [ncp.at] TRACE: < OK
0000097059 [ncp.at] TRACE: > AT+UCGED?
0000097066 [ncp.at] TRACE: < +UCGED: 2
0000097066 [ncp.at] TRACE: < 6,2,fff,fff
0000097067 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000097068 [ncp.at] TRACE: < OK
This log
0000051767 [ncp.at] TRACE: > AT+UCGED?
0000051773 [ncp.at] TRACE: < +UCGED: 2
0000051774 [ncp.at] TRACE: < 6,3,fff,fff
indicates that there were no compatible cell towers found. The most common reasons are:
- There is no AT&T or T-Mobile LTE Cat M1 service where you are.
- Antenna not connected properly (more common with B-SoM because there are multiple U.FL connectors next to each other).
- Hardware issue with the Boron, antenna, or connector.
thanks for reviewing the log. The antenna is connected to the device. I live in central new jersey, I doubt that there would be an issue finding an AT&T or T-mobile tower where I am. Is there a way I could determine LTE Cat M1 coverage in my area?