Boron Initial Setup Connectivity Problem

Connectivity
1

I have a new Boron 404x out of the box which I'm trying to get setup and connected to the particle cloud. Using the online set up tool I was able to name and assign the device to my account but it will not connect via cellular (breath cyan). Using device doctor I see the message "[net.ppp.client] ERROR: Failed to dial" but am not savvy enough to understand more than that. Full log is below. What does the error mean or what else can I do to troubleshoot this?
Appreciate the help.

edit2: Alright finding the cloud debug page I see there are several +CEREG: 2,0 and +CEREG: 2,3 messages which indicate lack of local towers and a non-active SIM card respectively. So which one is the primary cause here?

Device ID: e00fce689753015XXXXX
ICCID: 89883070XXXXXXX
IMEI: 351457XXXXXXXXXXX
IMSI: 234104XXXXXXXX
Modem Manufacturer: u-blox
Modem Model: SARA-R510S
Modem Firmware Version: 03.15
Modem Application Version: 03.15,A00.01
Power Supply: USB Host
Battery: Charged
Battery SoC: 100
Country: 
Carrier: 
Access Technology: 
Band: 
Cellular Global Identity: 
0000000313 [system.nm] TRACE: Request to power on the interface
0000000314 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000000314 [ncp.client] TRACE: Modem already on
0000000315 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000316 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000415 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000515 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000516 [ncp.client] TRACE: Muxer is not currently running
0000000517 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000517 [mux] INFO: Starting GSM07.10 muxer
0000000518 [mux] INFO: GSM07.10 muxer thread started
0000000521 [ncp.client] TRACE: Resumed muxed session
0000000522 [mux] INFO: Openning mux channel 1
0000000574 [ncp.at] TRACE: > AT
0000000577 [ncp.at] TRACE: < OK
0000000578 [ncp.client] TRACE: NCP ready to accept AT commands
0000000579 [ncp.at] TRACE: > AT
0000000582 [ncp.at] TRACE: < OK
0000000583 [ncp.at] TRACE: > ATI9
0000000590 [ncp.at] TRACE: < 03.15,A00.01
0000000591 [ncp.at] TRACE: < OK
0000000591 [ncp.client] TRACE: App firmware: 1
0000000592 [ncp.at] TRACE: > AT+UGPIOC?
0000000596 [ncp.at] TRACE: < +UGPIOC:
0000000597 [ncp.at] TRACE: < 16,255
0000000598 [ncp.at] TRACE: < 19,255
0000000599 [ncp.at] TRACE: < 23,0
0000000600 [ncp.at] TRACE: < 24,255
0000000601 [ncp.at] TRACE: < 25,255
0000000602 [ncp.at] TRACE: < 33,255
0000000602 [ncp.at] TRACE: < 42,255
0000000603 [ncp.at] TRACE: < 46,255
0000000603 [ncp.at] TRACE: < OK
0000000604 [ncp.at] TRACE: > AT+UGPIOR=23
0000000608 [ncp.at] TRACE: < +UGPIOR: 23,1
0000000609 [ncp.at] TRACE: < OK
0000000610 [ncp.client] INFO: Using internal SIM card
0000000611 [ncp.at] TRACE: > AT+CPIN?
0000000614 [ncp.at] TRACE: < +CPIN: READY
0000000615 [ncp.at] TRACE: < OK
0000000616 [ncp.at] TRACE: > AT+CCID
0000000659 [ncp.at] TRACE: < +CCID: 89883070000XXXXXXX
0000000659 [ncp.at] TRACE: < OK
0000000660 [ncp.at] TRACE: > AT+IFC?
0000000663 [ncp.at] TRACE: < +IFC: 2,2
0000000664 [ncp.at] TRACE: < OK
0000000665 [ncp.at] TRACE: > AT+IFC=2,2
0000000668 [ncp.at] TRACE: < OK
0000000669 [ncp.at] TRACE: > AT
0000000672 [ncp.at] TRACE: < OK
0000000673 [ncp.at] TRACE: > AT+CCID
0000000697 [ncp.at] TRACE: < +CCID: 8988307000XXXXXXXX
0000000698 [ncp.at] TRACE: < OK
0000000699 [ncp.at] TRACE: > AT+UMNOPROF?
0000000703 [ncp.at] TRACE: < +UMNOPROF: 100
0000000704 [ncp.at] TRACE: < OK
0000000705 [ncp.at] TRACE: > AT+UBANDMASK?
0000000709 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000000709 [ncp.at] TRACE: < OK
0000000710 [ncp.at] TRACE: > AT+COPS=3,2
0000000714 [ncp.at] TRACE: < OK
0000000715 [ncp.at] TRACE: > AT+CGEREP=1,0
0000000718 [ncp.at] TRACE: < OK
0000000719 [ncp.at] TRACE: > AT+URAT?
0000000722 [ncp.at] TRACE: < +URAT: 7
0000000723 [ncp.at] TRACE: < OK
0000000724 [ncp.at] TRACE: > AT+CPSMS?
0000000728 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000000729 [ncp.at] TRACE: < OK
0000000730 [ncp.at] TRACE: > AT+CEDRXS?
0000000734 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000000735 [ncp.at] TRACE: < OK
0000000735 [mux] INFO: Mux channel 1 already opened
0000000736 [ncp.at] TRACE: > AT
0000000739 [ncp.at] TRACE: < OK
0000000739 [ncp.client] TRACE: NCP state changed: 1
0000000740 [net.pppncp] TRACE: NCP event 1
0000000742 [app] INFO: cellular is on
0000000743 [ncp.at] TRACE: > AT+CCID
0000000767 [ncp.at] TRACE: < +CCID: 8988307000XXXXXX
0000000769 [ncp.at] TRACE: < OK
0000000771 [ncp.at] TRACE: > AT+CGMI
0000000775 [ncp.at] TRACE: < u-blox
0000000776 [ncp.at] TRACE: < OK
0000000777 [ncp.at] TRACE: > AT+CGMM
0000000781 [ncp.at] TRACE: < SARA-R510S
0000000782 [ncp.at] TRACE: < OK
0000000784 [ncp.at] TRACE: > AT+CGMR
0000000787 [ncp.at] TRACE: < 03.15
0000000788 [ncp.at] TRACE: < OK
0000000789 [ncp.at] TRACE: > AT+CGSN
0000000794 [ncp.at] TRACE: < 351457830566243
0000000795 [ncp.at] TRACE: < OK
0000005311 [app] INFO: Auto-connect disabled
0000005748 [ncp.at] TRACE: > AT+CFUN?
0000005751 [ncp.at] TRACE: < +CFUN: 1,7
0000005752 [ncp.at] TRACE: < OK
0000005754 [ncp.at] TRACE: > AT+CCID
0000005779 [ncp.at] TRACE: < +CCID: 89883070000XXXXXX
0000005780 [ncp.at] TRACE: < OK
0000005781 [ncp.at] TRACE: > AT+CGSN
0000005786 [ncp.at] TRACE: < 351457830566243
0000005787 [ncp.at] TRACE: < OK
0000005789 [ncp.at] TRACE: > ATI9
0000005792 [ncp.at] TRACE: < 03.15,A00.01
0000005793 [ncp.at] TRACE: < OK
0000006117 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000006120 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000006121 [net.ppp.client] TRACE: State NONE -> READY
0000006122 [ncp.at] TRACE: > AT+CFUN?
0000006123 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000006126 [ncp.at] TRACE: < +CFUN: 1,7
0000006127 [ncp.at] TRACE: < OK
0000006128 [ncp.at] TRACE: > AT+CCID
0000006152 [ncp.at] TRACE: < +CCID: 89883070XXXXXXX
0000006152 [ncp.at] TRACE: < OK
0000006153 [ncp.at] TRACE: > AT+CGDCONT?
0000006159 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000006160 [ncp.at] TRACE: < OK
0000006160 [ncp.at] TRACE: > AT+CFUN?
0000006163 [ncp.at] TRACE: < +CFUN: 1,7
0000006163 [ncp.at] TRACE: < OK
0000006164 [ncp.at] TRACE: > AT+CEREG=2
0000006167 [ncp.at] TRACE: < OK
0000006167 [ncp.client] TRACE: NCP connection state changed: 1
0000006168 [net.pppncp] TRACE: NCP event 2
0000006169 [net.pppncp] TRACE: State changed event: 1
0000006170 [ncp.at] TRACE: > AT+COPS?
0000006170 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000006173 [ncp.at] TRACE: < +COPS: 0
0000006174 [ncp.at] TRACE: < OK
0000006175 [ncp.at] TRACE: > AT+CEREG?
0000006178 [ncp.at] TRACE: < +CEREG: 2,0
0000006179 [ncp.at] TRACE: < OK
0000018079 [ncp.at] TRACE: < +CEREG: 3
0000021179 [ncp.at] TRACE: > AT+CEREG?
0000021184 [ncp.at] TRACE: < +CEREG: 2,3
0000021184 [ncp.at] TRACE: < OK
0000021185 [ncp.at] TRACE: > AT+UCGED?
0000021192 [ncp.at] TRACE: < +UCGED: 2
0000021192 [ncp.at] TRACE: < 6,2,fff,fff
0000021193 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000021194 [ncp.at] TRACE: < OK
0000036195 [ncp.at] TRACE: > AT+CEREG?
0000036200 [ncp.at] TRACE: < +CEREG: 2,3
0000036200 [ncp.at] TRACE: < OK
0000036201 [ncp.at] TRACE: > AT+UCGED?
0000036208 [ncp.at] TRACE: < +UCGED: 2
0000036208 [ncp.at] TRACE: < 6,2,fff,fff
0000036209 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000036210 [ncp.at] TRACE: < OK
0000051210 [ncp.at] TRACE: > AT+CEREG?
0000051215 [ncp.at] TRACE: < +CEREG: 2,3
0000051215 [ncp.at] TRACE: < OK
0000051216 [ncp.at] TRACE: > AT+UCGED?
0000051223 [ncp.at] TRACE: < +UCGED: 2
0000051223 [ncp.at] TRACE: < 6,2,fff,fff
0000051224 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,50,1,-4.68,1,255,255,2
0000051225 [ncp.at] TRACE: < OK
0000066225 [ncp.at] TRACE: > AT+CIMI
0000066252 [ncp.at] TRACE: < 234507088334687
0000066252 [ncp.at] TRACE: < OK
0000066253 [ncp.at] TRACE: > AT+CEREG?
0000066257 [ncp.at] TRACE: < +CEREG: 2,3
0000066257 [ncp.at] TRACE: < OK
0000066258 [ncp.at] TRACE: > AT+UCGED?
0000066265 [ncp.at] TRACE: < +UCGED: 2
0000066265 [ncp.at] TRACE: < 6,2,fff,fff
0000066266 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,50,1,-4.68,1,255,255,2
0000066267 [ncp.at] TRACE: < OK
0000081267 [ncp.at] TRACE: > AT+CEREG?
0000081272 [ncp.at] TRACE: < +CEREG: 2,3
0000081272 [ncp.at] TRACE: < OK
0000081273 [ncp.at] TRACE: > AT+UCGED?
0000081280 [ncp.at] TRACE: < +UCGED: 2
0000081280 [ncp.at] TRACE: < 6,2,fff,fff
0000081281 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,50,1,-4.68,1,255,255,2
0000081282 [ncp.at] TRACE: < OK
0000096282 [ncp.at] TRACE: > AT+CEREG?
0000096286 [ncp.at] TRACE: < +CEREG: 2,3
0000096286 [ncp.at] TRACE: < OK
0000096287 [ncp.at] TRACE: > AT+UCGED?
0000096294 [ncp.at] TRACE: < +UCGED: 2
0000096294 [ncp.at] TRACE: < 6,2,fff,fff
0000096295 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,50,1,-4.68,1,255,255,2
0000096296 [ncp.at] TRACE: < OK
0000111296 [ncp.at] TRACE: > AT+CEREG?
0000111300 [ncp.at] TRACE: < +CEREG: 2,3
0000111301 [ncp.at] TRACE: < OK
0000111301 [ncp.at] TRACE: > AT+UCGED?
0000111789 [ncp.at] TRACE: < +UCGED: 2
0000111790 [ncp.at] TRACE: < 6,2,310,410
0000111790 [ncp.at] TRACE: < 5110,12,50,50,2717,bbf9d11,500,00000000,ffff,ff,54,11,-3.25,3,255,255,
0000111791 [ncp.at] TRACE: < OK
0000116791 [ncp.at] TRACE: < +CEREG: 5,"2717","0bbf9d11",7
0000116792 [ncp.client] TRACE: NCP connection state changed: 2
0000116792 [mux] INFO: Openning mux channel 2
0000117810 [net.pppncp] TRACE: NCP event 100
0000117811 [net.pppncp] TRACE: New auth info
0000117813 [net.pppncp] TRACE: NCP event 2
0000117814 [net.pppncp] TRACE: State changed event: 2
0000117815 [ncp.at] TRACE: > AT+CIMI
0000117815 [ncp.at] TRACE: < +CGEV: ME PDN ACT 1
0000117816 [ncp.at] TRACE: < +CEREG: 0
0000117816 [ncp.at] TRACE: < +CGEV: ME PDN DEACT 1
0000117815 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000117818 [net.ppp.client] TRACE: State READY -> CONNECT
0000117819 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000117912 [ncp.at] TRACE: < 234104099955688
0000117912 [ncp.at] TRACE: < OK
0000117913 [ncp.at] TRACE: > AT+CGATT?
0000117917 [ncp.at] TRACE: < +CGATT: 1
0000117917 [ncp.at] TRACE: < OK
0000118918 [ncp.at] TRACE: > AT
0000118921 [ncp.at] TRACE: < OK
0000118922 [ncp.at] TRACE: > AT+UPORTFWD=100,1
0000118926 [ncp.at] TRACE: < +UPORTFWD: 100,1
0000118927 [ncp.at] TRACE: < OK
0000118927 [ncp.at] TRACE: > ATD*99***1#
0000298928 [ncp.client] ERROR: Failed to enter data mode
0000298929 [net.ppp.client] ERROR: Failed to dial
0000298929 [net.ppp.client] TRACE: State CONNECTING -> CONNECT
0000298929 [net.pppncp] TRACE: NCP event 3
0000298930 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_DOWN
2

After researching the logs a bit more I'm leaning towards the connectivity problem being more SIM card or permissions related. I'm using the internal eSim and the console says that the card is "active". To be fair it's been a few months since the Boron was purchased and I first tried activating it.

@Colleen below is a portion of the trace logs I think are related. Could you or one of your team review them and let me know how best to proceed? Thanks again for the help.

0000040221 [ncp.at] TRACE: > AT+CEREG?
0000040225 [ncp.at] TRACE: < +CEREG: 2,3
0000040225 [ncp.at] TRACE: < OK
0000040226 [ncp.at] TRACE: > AT+UCGED?
0000040233 [ncp.at] TRACE: < +UCGED: 2
0000040233 [ncp.at] TRACE: < 6,2,fff,fff
0000040234 [ncp.at] TRACE: < 750,2,255,6,ffff,0000000,322,00000000,ffff,ff,35,5,-6.25,1,255,255,255,255,255,0,255,255,0
0000040235 [ncp.at] TRACE: < OK
0000055235 [ncp.at] TRACE: > AT+CEREG?
0000055239 [ncp.at] TRACE: < +CEREG: 2,3
0000055239 [ncp.at] TRACE: < OK
0000055240 [ncp.at] TRACE: > AT+UCGED?
0000055247 [ncp.at] TRACE: < +UCGED: 2
0000055247 [ncp.at] TRACE: < 6,2,fff,fff
0000055248 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,35,4,-7.75,1,255,255,255,255,255,0,255,255,0
0000055249 [ncp.at] TRACE: < OK
0000070150 [ncp.at] TRACE: > AT+CIMI
0000070176 [ncp.at] TRACE: < 234507088334687
0000070176 [ncp.at] TRACE: < OK
0000070276 [ncp.at] TRACE: > AT+CEREG?
0000070280 [ncp.at] TRACE: < +CEREG: 2,3
0000070280 [ncp.at] TRACE: < OK
0000070281 [ncp.at] TRACE: > AT+UCGED?
0000070288 [ncp.at] TRACE: < +UCGED: 2
0000070288 [ncp.at] TRACE: < 6,2,fff,fff
0000070289 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,145,00000000,ffff,ff,35,4,-7.75,1,255,255,255,255,255,0,255,255,0
0000070290 [ncp.at] TRACE: < OK
0000085290 [ncp.at] TRACE: > AT+CEREG?
0000085294 [ncp.at] TRACE: < +CEREG: 2,3
0000085295 [ncp.at] TRACE: < OK
0000085296 [ncp.at] TRACE: > AT+UCGED?
0000085303 [ncp.at] TRACE: < +UCGED: 2
0000085303 [ncp.at] TRACE: < 6,2,fff,fff
0000085304 [ncp.at] TRACE: < 5230,13,255,50,ffff,0000000,377,00000000,ffff,ff,57,7,-2.06,1,255,255,255,255,255,0,255,255,0
0000085305 [ncp.at] TRACE: < OK
0000093006 [ncp.at] TRACE: < +CEREG: 5,"2717","0bbc4811",7
0000093007 [ncp.client] TRACE: NCP connection state changed: 2
0000093007 [mux] INFO: Openning mux channel 2
0000093760 [net.pppncp] TRACE: NCP event 100
0000093761 [net.pppncp] TRACE: New auth info
0000093763 [net.pppncp] TRACE: NCP event 2
0000093764 [net.pppncp] TRACE: State changed event: 2
0000093765 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000093765 [net.ppp.client] TRACE: State READY -> CONNECT
0000093766 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000093766 [ncp.at] TRACE: > AT+CIMI
0000093768 [ncp.at] TRACE: < +CEREG: 0
0000093868 [ncp.at] TRACE: < 234104099955688
0000093868 [ncp.at] TRACE: < OK
0000093869 [ncp.at] TRACE: > AT+CGATT?
0000093879 [ncp.at] TRACE: < +CGATT: 1
0000093880 [ncp.at] TRACE: < OK
0000094880 [ncp.at] TRACE: > AT
0000094932 [ncp.at] TRACE: < OK
0000094933 [ncp.at] TRACE: > AT+UPORTFWD=100,1
0000094937 [ncp.at] TRACE: < +UPORTFWD: 100,1
0000094938 [ncp.at] TRACE: < OK
0000094939 [ncp.at] TRACE: > ATD*99***1#
0000274939 [ncp.client] ERROR: Failed to enter data mode
0000274939 [net.ppp.client] ERROR: Failed to dial
0000274940 [net.ppp.client] TRACE: State CONNECTING -> CONNECT
0000274940 [net.pppncp] TRACE: NCP event 3
0000274941 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_DOWN
0000274942 [system.nm] TRACE: Interface 4 power state changed: 3
0000274943 [ncp.client] TRACE: Try powering modem off using AT command
0000274944 [ncp.at] TRACE: > AT+CPWROFF
0000274945 [ncp.at] TRACE: < +CEREG: 3
0000274946 [ncp.at] TRACE: < +CEREG: 5,"2717","0bbc4811",7
0000274947 [ncp.at] TRACE: < +CEREG: 0
0000274948 [ncp.at] TRACE: < +CEREG: 5,"2717","0bbc4811",7
0000274949 [ncp.at] TRACE: < +CEREG: 0
0000274949 [ncp.at] TRACE: < +CEREG: 3
0000275041 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000277133 [ncp.at] TRACE: < OK
0000277133 [ncp.client] TRACE: Waiting the modem to be turned off...
0000277184 [net.pppncp] TRACE: NCP event 3
0000277184 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000277185 [system.nm] TRACE: Interface 4 power state changed: 1
0000277186 [ncp.client] TRACE: It takes 53 ms to power off the modem.
0000277187 [mux] INFO: Stopping GSM07.10 muxer
0000277187 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000277188 [mux] INFO: Closing all muxed channels
0000277189 [mux] INFO: Closing mux channel 1
0000277190 [mux] INFO: Closing mux channel 2
0000277190 [mux] INFO: Muxed channel 3 already closed
0000277191 [mux] INFO: Muxed channel 4 already closed
0000277192 [mux] INFO: GSM07.10 muxer thread exiting
0000277193 [ncp.client] TRACE: NCP connection state changed: 1
0000277193 [net.pppncp] TRACE: NCP event 2
0000277194 [net.pppncp] TRACE: State changed event: 1
0000277195 [mux] INFO: GSM07.10 muxer stopped
0000277196 [ncp.client] TRACE: Setting UART voltage translator state 0
0000277196 [ncp.client] TRACE: Soft power off modem successfully
0000277197 [ncp.client] TRACE: Deinit modem serial.
0000277198 [ncp.client] ERROR: Failed to enter data mode
0000277199 [net.ppp.client] ERROR: Failed to dial
0000277199 [net.ppp.client] TRACE: State CONNECTING -> CONNECT
0000277200 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000277201 [net.ppp.client] TRACE: State CONNECT -> DISCONNECT
0000277202 [net.ppp.client] TRACE: State DISCONNECT -> DISCONNECTING
0000277203 [net.ppp.client] TRACE: PPP thread event ERROR data=5
0000277203 [net.pppncp] ERROR: PPP error event data=5
0000277204 [net.ppp.client] TRACE: PPP thread event DOWN data=0
0000277205 [net.ppp.client] TRACE: State DISCONNECTING -> DISCONNECTED
0000277206 [net.ppp.client] TRACE: State DISCONNECTED -> READY
0000277298 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000277298 [ncp.client] TRACE: Modem already off
0000277299 [ncp.client] TRACE: Setting UART voltage translator state 0
0000277300 [ncp.client] TRACE: Soft power off modem successfully
0000277301 [ncp.client] TRACE: Deinit modem serial.
0000277301 [ncp.client] TRACE: NCP connection state changed: 0
0000277302 [net.pppncp] TRACE: NCP event 2
0000277302 [net.pppncp] TRACE: State changed event: 0
0000277303 [ncp.client] TRACE: NCP state changed: 0
0000277304 [net.pppncp] TRACE: NCP event 1
0000277304 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000277404 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000277404 [net.pppncp] TRACE: NCP event 3
0000277405 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000277406 [system.nm] TRACE: Interface 4 power state changed: 4
0000278906 [net.pppncp] TRACE: NCP event 3
0000278906 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000278907 [system.nm] TRACE: Interface 4 power state changed: 2
0000278908 [ncp.client] TRACE: Modem powered on
0000278908 [ncp.client] TRACE: Setting UART voltage translator state 1
0000279009 [ncp.client] TRACE: Setting UART voltage translator state 0
0000279109 [ncp.client] TRACE: Setting UART voltage translator state 1
0000280110 [ncp.at] TRACE: > AT
0000280472 [ncp.at] TRACE: < OK
0000280472 [ncp.client] TRACE: NCP ready to accept AT commands
0000280473 [ncp.at] TRACE: > AT
0000280475 [ncp.at] TRACE: < OK
0000280475 [ncp.at] TRACE: > ATI9
0000280478 [ncp.at] TRACE: < 03.15,A00.01
0000280479 [ncp.at] TRACE: < OK
0000280479 [ncp.client] TRACE: App firmware: 1
0000280480 [ncp.at] TRACE: > AT+UGPIOC?
0000280482 [ncp.at] TRACE: < +UGPIOC:
0000280482 [ncp.at] TRACE: < 16,255
0000280483 [ncp.at] TRACE: < 19,255
0000280484 [ncp.at] TRACE: < 23,0
0000280484 [ncp.at] TRACE: < 24,255
0000280485 [ncp.at] TRACE: < 25,255
0000280486 [ncp.at] TRACE: < 33,255
0000280486 [ncp.at] TRACE: < 42,255
0000280487 [ncp.at] TRACE: < 46,255
0000280488 [ncp.at] TRACE: < OK
0000280488 [ncp.at] TRACE: > AT+UGPIOR=23
0000280491 [ncp.at] TRACE: < +UGPIOR: 23,1
0000280492 [ncp.at] TRACE: < OK
0000280492 [ncp.client] INFO: Using internal SIM card
0000280493 [ncp.at] TRACE: > AT+CPIN?
0000280496 [ncp.at] TRACE: < ERROR
0000280501 [app] INFO: CPIN ERROR
0000281496 [ncp.at] TRACE: > AT+CPIN?
0000281498 [ncp.at] TRACE: < +CPIN: READY
0000281499 [ncp.at] TRACE: < OK
3

@mdavey ,

Looking on the forum, this issue - "< +CERED: 2,3" can be a sign of this issue:

Perhaps take a look at your deviceOS version.

Hope this helps,

Chip

4

@chipmc thank you for the article, in all my searching I had not come across it.

I flashed via usb to the latest deviceOS 5.7.0. I parked next to the what my best guess is a Tmobile tower for as long as I could and using the device doctor got trace logs. The results and messages were still the same except this time no +CEREG: 2,0 only +CEREG: 2,3 messages which would indicate the cell service was good.

Any other thoughts? Should I leave it overnight and hope for the best?

Below are the most recent trace logs and screen shot of firmware versions.

Cellular Global Identity: 
0000000276 [system.nm] TRACE: Request to power on the interface
0000000277 [ncp.client] TRACE: Powering modem on, ncpId: 0x47
0000000277 [ncp.client] TRACE: Modem already on
0000000278 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000279 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000378 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000478 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000479 [ncp.client] TRACE: Muxer is not currently running
0000000480 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000481 [mux] INFO: Starting GSM07.10 muxer
0000000482 [mux] INFO: GSM07.10 muxer thread started
0000000484 [ncp.client] TRACE: Resumed muxed session
0000000485 [mux] INFO: Openning mux channel 1
0000000542 [ncp.at] TRACE: > AT
0000000546 [ncp.at] TRACE: < OK
0000000546 [ncp.client] TRACE: NCP ready to accept AT commands
0000000547 [ncp.at] TRACE: > AT
0000000550 [ncp.at] TRACE: < OK
0000000551 [ncp.at] TRACE: > ATI9
0000000554 [ncp.at] TRACE: < 03.15,A00.01
0000000555 [ncp.at] TRACE: < OK
0000000556 [ncp.client] TRACE: App firmware: 1
0000000557 [ncp.at] TRACE: > AT+UGPIOC?
0000000560 [ncp.at] TRACE: < +UGPIOC:
0000000561 [ncp.at] TRACE: < 16,255
0000000562 [ncp.at] TRACE: < 19,255
0000000564 [ncp.at] TRACE: < 23,0
0000000564 [ncp.at] TRACE: < 24,255
0000000565 [ncp.at] TRACE: < 25,255
0000000566 [ncp.at] TRACE: < 33,255
0000000566 [ncp.at] TRACE: < 42,255
0000000567 [ncp.at] TRACE: < 46,255
0000000568 [ncp.at] TRACE: < OK
0000000568 [ncp.at] TRACE: > AT+UGPIOR=23
0000000572 [ncp.at] TRACE: < +UGPIOR: 23,1
0000000573 [ncp.at] TRACE: < OK
0000000573 [ncp.client] INFO: Using internal SIM card
0000000574 [ncp.at] TRACE: > AT+CPIN?
0000000577 [ncp.at] TRACE: < +CPIN: READY
0000000578 [ncp.at] TRACE: < OK
0000000579 [ncp.at] TRACE: > AT+CCID
0000000621 [ncp.at] TRACE: < +CCID: 8988307XXXXXXXXXXXXXXX
0000000622 [ncp.at] TRACE: < OK
0000000622 [ncp.at] TRACE: > AT+IFC?
0000000626 [ncp.at] TRACE: < +IFC: 2,2
0000000626 [ncp.at] TRACE: < OK
0000000627 [ncp.at] TRACE: > AT+IFC=2,2
0000000630 [ncp.at] TRACE: < OK
0000000632 [ncp.at] TRACE: > AT
0000000635 [ncp.at] TRACE: < OK
0000000636 [ncp.at] TRACE: > AT+CCID
0000000662 [ncp.at] TRACE: < +CCID: 8988307XXXXXXXXXXXXXXXXX
0000000663 [ncp.at] TRACE: < OK
0000000664 [ncp.at] TRACE: > AT+UMNOPROF?
0000000668 [ncp.at] TRACE: < +UMNOPROF: 100
0000000669 [ncp.at] TRACE: < OK
0000000670 [ncp.at] TRACE: > AT+UBANDMASK?
0000000674 [ncp.at] TRACE: < +UBANDMASK: 0,6170,0
0000000675 [ncp.at] TRACE: < OK
0000000676 [ncp.at] TRACE: > AT+COPS=3,2
0000000680 [ncp.at] TRACE: < OK
0000000681 [ncp.at] TRACE: > AT+CGEREP=1,0
0000000683 [ncp.at] TRACE: < OK
0000000684 [ncp.at] TRACE: > AT+URAT?
0000000687 [ncp.at] TRACE: < +URAT: 7
0000000688 [ncp.at] TRACE: < OK
0000000689 [ncp.at] TRACE: > AT+CPSMS?
0000000692 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000000693 [ncp.at] TRACE: < OK
0000000694 [ncp.at] TRACE: > AT+CEDRXS?
0000000697 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000000698 [ncp.at] TRACE: < OK
0000000698 [mux] INFO: Mux channel 1 already opened
0000000700 [ncp.at] TRACE: > AT
0000000702 [ncp.at] TRACE: < OK
0000000703 [ncp.client] TRACE: NCP state changed: 1
0000000703 [net.pppncp] TRACE: NCP event 1
0000000706 [app] INFO: cellular is on
0000000708 [ncp.at] TRACE: > AT+CCID
0000000733 [ncp.at] TRACE: < +CCID: 8988307XXXXXXXXXXXXXXXXX
0000000734 [ncp.at] TRACE: < OK
0000000735 [ncp.at] TRACE: > AT+CGMI
0000000739 [ncp.at] TRACE: < u-blox
0000000740 [ncp.at] TRACE: < OK
0000000741 [ncp.at] TRACE: > AT+CGMM
0000000745 [ncp.at] TRACE: < SARA-R510S
0000000746 [ncp.at] TRACE: < OK
0000000747 [ncp.at] TRACE: > AT+CGMR
0000000751 [ncp.at] TRACE: < 03.15
0000000752 [ncp.at] TRACE: < OK
0000000754 [ncp.at] TRACE: > AT+CGSN
0000000758 [ncp.at] TRACE: < 351457830566243
0000000760 [ncp.at] TRACE: < OK
0000002268 [app] INFO: Auto-connect disabled
0000002708 [ncp.at] TRACE: > AT+CFUN?
0000002712 [ncp.at] TRACE: < +CFUN: 1,7
0000002713 [ncp.at] TRACE: < OK
0000002714 [ncp.at] TRACE: > AT+CCID
0000002737 [ncp.at] TRACE: < +CCID: 8988307XXXXXXXXXXXXXXXXX
0000002739 [ncp.at] TRACE: < OK
0000002740 [ncp.at] TRACE: > AT+CGSN
0000002744 [ncp.at] TRACE: < 351457830566243
0000002746 [ncp.at] TRACE: < OK
0000002748 [ncp.at] TRACE: > ATI9
0000002751 [ncp.at] TRACE: < 03.15,A00.01
0000002751 [ncp.at] TRACE: < OK
0000003712 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000003714 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000003715 [net.ppp.client] TRACE: State NONE -> READY
0000003718 [ncp.at] TRACE: > AT+CFUN?
0000003718 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000003722 [ncp.at] TRACE: < +CFUN: 1,7
0000003722 [ncp.at] TRACE: < OK
0000003723 [ncp.at] TRACE: > AT+CCID
0000003746 [ncp.at] TRACE: < +CCID: 8988307XXXXXXXXXXXXXXXXX
0000003747 [ncp.at] TRACE: < OK
0000003748 [ncp.at] TRACE: > AT+CGDCONT?
0000003753 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000003754 [ncp.at] TRACE: < OK
0000003755 [ncp.at] TRACE: > AT+CFUN?
0000003758 [ncp.at] TRACE: < +CFUN: 1,7
0000003759 [ncp.at] TRACE: < OK
0000003760 [ncp.at] TRACE: > AT+CEREG=2
0000003763 [ncp.at] TRACE: < OK
0000003764 [ncp.client] TRACE: NCP connection state changed: 1
0000003764 [net.pppncp] TRACE: NCP event 2
0000003765 [net.pppncp] TRACE: State changed event: 1
0000003765 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000003766 [ncp.at] TRACE: > AT+COPS?
0000003770 [ncp.at] TRACE: < +COPS: 0
0000003770 [ncp.at] TRACE: < OK
0000003771 [ncp.at] TRACE: > AT+CEREG?
0000003774 [ncp.at] TRACE: < +CEREG: 2,3
0000003775 [ncp.at] TRACE: < OK
0000018876 [ncp.at] TRACE: > AT+CEREG?
0000018880 [ncp.at] TRACE: < +CEREG: 2,3
0000018881 [ncp.at] TRACE: < OK
0000018881 [ncp.at] TRACE: > AT+UCGED?
0000018888 [ncp.at] TRACE: < +UCGED: 2
0000018888 [ncp.at] TRACE: < 6,2,fff,fff
0000018889 [ncp.at] TRACE: < 5110,12,255,6,ffff,0000000,30,00000000,ffff,ff,55,19,3.81,1,255,255,25
0000018890 [ncp.at] TRACE: < OK
0000033990 [ncp.at] TRACE: > AT+CEREG?
0000033994 [ncp.at] TRACE: < +CEREG: 2,3
0000033995 [ncp.at] TRACE: < OK
0000033995 [ncp.at] TRACE: > AT+UCGED?
0000034002 [ncp.at] TRACE: < +UCGED: 2
0000034003 [ncp.at] TRACE: < 6,2,fff,fff
0000034004 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,30,00000000,ffff,ff,55,19,3.81,1,255,255,25
0000034004 [ncp.at] TRACE: < OK
0000049105 [ncp.at] TRACE: > AT+CEREG?
0000049109 [ncp.at] TRACE: < +CEREG: 2,3
0000049110 [ncp.at] TRACE: < OK
0000049111 [ncp.at] TRACE: > AT+UCGED?
0000049117 [ncp.at] TRACE: < +UCGED: 2
0000049117 [ncp.at] TRACE: < 6,2,fff,fff
0000049118 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,30,00000000,ffff,ff,55,19,3.81,1,255,255,25
0000049119 [ncp.at] TRACE: < OK
0000063819 [ncp.at] TRACE: > AT+CIMI
0000063865 [ncp.at] TRACE: < 234507088334687
0000063866 [ncp.at] TRACE: < OK
0000064167 [ncp.at] TRACE: > AT+CEREG?
0000064170 [ncp.at] TRACE: < +CEREG: 2,3
0000064171 [ncp.at] TRACE: < OK
0000064171 [ncp.at] TRACE: > AT+UCGED?
0000064178 [ncp.at] TRACE: < +UCGED: 2
0000064178 [ncp.at] TRACE: < 6,2,fff,fff
0000064179 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,30,00000000,ffff,ff,55,19,3.81,1,255,255,25
0000064180 [ncp.at] TRACE: < OK
0000079280 [ncp.at] TRACE: > AT+CEREG?
0000079283 [ncp.at] TRACE: < +CEREG: 2,3
0000079284 [ncp.at] TRACE: < OK
0000079285 [ncp.at] TRACE: > AT+UCGED?
0000079291 [ncp.at] TRACE: < +UCGED: 2
0000079292 [ncp.at] TRACE: < 6,2,fff,fff
0000079292 [ncp.at] TRACE: < 2175,4,255,25,ffff,0000000,30,00000000,ffff,ff,55,19,3.81,1,255,255,25
0000079293 [ncp.at] TRACE: < OK
0000088793 [ncp.at] TRACE: < +CEREG: 5,"2717","0bbfce0f",7
0000088794 [ncp.client] TRACE: NCP connection state changed: 2
0000088795 [mux] INFO: Openning mux channel 2
0000089826 [net.pppncp] TRACE: NCP event 100
0000089827 [net.pppncp] TRACE: New auth info
0000089829 [net.pppncp] TRACE: NCP event 2
0000089829 [net.pppncp] TRACE: State changed event: 2
0000089830 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000089831 [net.ppp.client] TRACE: State READY -> CONNECT
0000089832 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000089830 [ncp.at] TRACE: > AT+CIMI
0000089833 [ncp.at] TRACE: < +CGEV: ME PDN ACT 1
0000089834 [ncp.at] TRACE: < +CEREG: 0
0000089834 [ncp.at] TRACE: < +CGEV: ME PDN DEACT 1
0000089930 [ncp.at] TRACE: < 234104099955688
0000089931 [ncp.at] TRACE: < OK
0000089932 [ncp.at] TRACE: > AT+CGATT?
0000089936 [ncp.at] TRACE: < +CGATT: 1
0000089937 [ncp.at] TRACE: < OK
0000090938 [ncp.at] TRACE: > AT
0000090941 [ncp.at] TRACE: < OK
0000090941 [ncp.at] TRACE: > AT+UPORTFWD=100,1
0000090946 [ncp.at] TRACE: < +UPORTFWD: 100,1
0000090946 [ncp.at] TRACE: < OK
0000090947 [ncp.at] TRACE: > ATD*99***1#
0000270947 [ncp.client] ERROR: Failed to enter data mode
0000270948 [net.ppp.client] ERROR: Failed to dial

Capture

5

Hi, maybe @Support can help you?

1 Like
6

Much appreciated! Sorry, didn't know there was a support tag.

2 Likes
7

Hey, can you DM @Support your ICCID/Device ID? Thanks!

1 Like
8

Just following up on this. Turns out there was an internal issue to the device and it had to be replaced. Thank everyone and @support for helping on this one.

3 Likes