Boron 404x in the UK part 2

Cloud
1

Hello—over in Boron in the UK, @rickkas7 confirmed that a Boron 404x running Device OS 6.2.1 or higher ought to connect to the cellular network in the UK without any additional hardware or other reconfigurations. I am writing from the UK where I have been unable to get either of two Boron 404x devices to connect.

One of the two had been set up in the US and was working perfectly before I brought it here. That one is running user firmware. The second I just unboxed here and started at the setup.particle.io step, so it is still running Tinker. Neither will stop blinking green after ~ 45 min of trying to connect.

Any advice for other steps I can take to improve odds of connection? We feel confident that cellular networks are strong here.

2

I might add that both are using the out-of-the-box Particle-labeled antennas, by the way.

3

Here's a bit more from the cloud debug log in case it's helpful:

0000130751 [ncp.at] TRACE: > AT+CEREG?
0000130754 [ncp.at] TRACE: < +CEREG: 2,4
0000130755 [ncp.at] TRACE: < OK
0000130756 [ncp.at] TRACE: > AT+UCGED?
0000130763 [ncp.at] TRACE: < +UCGED: 2
0000130763 [ncp.at] TRACE: < 6,2,fff,fff
0000130764 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0

4

The whole log, or at least much more than that, is necessary. That log doesn't show all the responses from the towers.

The UCGED response does indicate that it's searching for a LTE Cat M1 tower but has not yet found one, however.

Also note that only one carrier, O2, supports LTE Cat M1. For LTE Cat 1, in addition to O2, 3, EE, and Vodafone can be used, which is one of the reasons the BRN404X is not recommended in the UK even though it may work with 6.2.1 and later.

5

OK, thanks. This is just for a test/prototype, so I can deal with finding the correct hardware later but hope to make this work on the Boron 404x today if at all possible.

Here's the log:

0001064086 [ncp.at] TRACE: > AT+CEREG?
0001064089 [ncp.at] TRACE: < +CEREG: 2,4
0001064090 [ncp.at] TRACE: < OK
0001064091 [ncp.at] TRACE: > AT+UCGED?
0001064097 [ncp.at] TRACE: < +UCGED: 2
0001064098 [ncp.at] TRACE: < 6,2,fff,fff
0001064099 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0001064100 [ncp.at] TRACE: < OK

6

Apologies—I can find the rest of the log ASAP.

7

Here is more from the log:

Connected to USB serial
e[999;999He[6n0000000673 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000000673 [ncp.at] TRACE: < OK
0000000674 [ncp.at] TRACE: > AT+CEDRXS?
0000000678 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000000679 [ncp.at] TRACE: < OK
0000000679 [mux] INFO: Mux channel 1 already opened
0000000681 [ncp.at] TRACE: > AT
0000000684 [ncp.at] TRACE: < OK
0000000685 [ncp.client] TRACE: NCP state changed: 1
0000000685 [net.pppncp] TRACE: NCP event 1
0000000687 [app] INFO: cellular is on
0000000689 [ncp.at] TRACE: > AT+CCID
0000000713 [ncp.at] TRACE: < +CCID: yyy
0000000714 [ncp.at] TRACE: < OK
0000000716 [ncp.at] TRACE: > AT+CGMI
0000000719 [ncp.at] TRACE: < u-blox
0000000720 [ncp.at] TRACE: < OK
0000000721 [ncp.at] TRACE: > AT+CGMM
0000000725 [ncp.at] TRACE: < SARA-R510S
0000000725 [ncp.at] TRACE: < OK
0000000726 [ncp.at] TRACE: > AT+CGMR
0000000729 [ncp.at] TRACE: < 03.15
0000000730 [ncp.at] TRACE: < OK
0000000731 [ncp.at] TRACE: > AT+CGSN
0000000735 [ncp.at] TRACE: < 351457832212432
0000000737 [ncp.at] TRACE: < OK
> C
0000010001 [app] INFO: Platform: Boron
0000010001 [app] INFO: Binary compiled for: 4.0.1
0000010002 [app] INFO: Troubleshooting firmware version 12
0000010003 [app] INFO: System version: 4.0.1
0000010004 [app] INFO: Device ID: zzz
0000010005 [app] INFO: Connecting to the cloud
0000010093 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000010096 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000010096 [net.ppp.client] TRACE: State NONE -> READY
0000010100 [ncp.at] TRACE: > AT+CFUN?
0000010101 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000010104 [ncp.at] TRACE: < +CFUN: 1,7
0000010105 [ncp.at] TRACE: < OK
0000010105 [ncp.at] TRACE: > AT+CCID
0000010130 [ncp.at] TRACE: < +CCID: yyy
0000010130 [ncp.at] TRACE: < OK
0000010131 [ncp.at] TRACE: > AT+CGDCONT?
0000010136 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000010137 [ncp.at] TRACE: < OK
0000010138 [ncp.at] TRACE: > AT+CFUN?
0000010142 [ncp.at] TRACE: < +CFUN: 1,7
0000010142 [ncp.at] TRACE: < OK
0000010143 [ncp.at] TRACE: > AT+CEREG=2
0000010146 [ncp.at] TRACE: < OK
0000010147 [ncp.client] TRACE: NCP connection state changed: 1

0000010147 [net.pppncp] TRACE: NCP event 2
0000010148 [net.pppncp] TRACE: State changed event: 1
0000010149 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000010150 [ncp.at] TRACE: > AT+COPS?
0000010154 [ncp.at] TRACE: < +COPS: 0
0000010154 [ncp.at] TRACE: < OK
0000010155 [ncp.at] TRACE: > AT+CEREG?
0000010159 [ncp.at] TRACE: < +CEREG: 2,4
0000010160 [ncp.at] TRACE: < OK
0000025160 [ncp.at] TRACE: > AT+CEREG?
0000025164 [ncp.at] TRACE: < +CEREG: 2,4
0000025164 [ncp.at] TRACE: < OK
0000025166 [ncp.at] TRACE: > AT+UCGED?
0000025172 [ncp.at] TRACE: < +UCGED: 2
0000025172 [ncp.at] TRACE: < 6,2,fff,fff
0000025173 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0000025174 [ncp.at] TRACE: < OK
8

By default, the Web Device Doctor flashes Device OS 4.0.1, which won't be able to connect outside of North America.

Connect the device by USB, select it again, then click the Advanced Options disclosure triangle and select Device OS 6.3.3 and try it again.

2 Likes
9

0000000334 [system.nm] TRACE: Request to power on interface 4
0000000335 [ncp.client] TRACE: Powering on, ncpId: 0x47
0000000335 [ncp.client] TRACE: Already on
0000000336 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000535 [ncp.client] TRACE: Muxer is not currently running
0000000536 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000537 [mux] INFO: Starting GSM07.10 muxer
0000000538 [mux] INFO: GSM07.10 muxer thread started
0000000838 [mux] INFO: Stopping GSM07.10 muxer
0000000839 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000000839 [mux] INFO: Closing all muxed channels
0000000840 [mux] INFO: Muxed channel 1 already closed
0000000841 [mux] INFO: Muxed channel 2 already closed
0000000841 [mux] INFO: Muxed channel 3 already closed
0000000842 [mux] INFO: Muxed channel 4 already closed
0000000843 [mux] INFO: Sending CLD (multiplexer close down)
0000000845 [mux] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000000846 [mux] INFO: GSM07.10 muxer thread exiting
0000000847 [mux] INFO: GSM07.10 muxer stopped
0000000848 [ncp.client] TRACE: Initialized muxer @ 115200 baudrate
0000000848 [mux] INFO: Starting GSM07.10 muxer
0000000850 [mux] INFO: GSM07.10 muxer thread started
0000001149 [mux] INFO: Stopping GSM07.10 muxer
0000001150 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000001150 [mux] INFO: Closing all muxed channels
0000001151 [mux] INFO: Muxed channel 1 already closed
0000001152 [mux] INFO: Muxed channel 2 already closed
0000001152 [mux] INFO: Muxed channel 3 already closed
0000001153 [mux] INFO: Muxed channel 4 already closed
0000001154 [mux] INFO: Sending CLD (multiplexer close down)
0000002055 [mux] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000002105 [mux] INFO: GSM07.10 muxer thread exiting
0000002106 [mux] INFO: GSM07.10 muxer stopped
0000002107 [ncp.at] TRACE: > AT
0000002109 [ncp.at] TRACE: < OK
0000002110 [ncp.client] TRACE: NCP ready to accept AT commands
0000002111 [ncp.at] TRACE: > AT
0000002112 [ncp.at] TRACE: < OK
0000002113 [ncp.at] TRACE: > ATI9
0000002116 [ncp.at] TRACE: < 03.15,A00.01
0000002116 [ncp.at] TRACE: < OK
0000002117 [ncp.client] TRACE: App firmware: 1
0000002117 [ncp.at] TRACE: > AT+UGPIOC?
0000002119 [ncp.at] TRACE: < +UGPIOC:
0000002120 [ncp.at] TRACE: < 16,255
0000002121 [ncp.at] TRACE: < 19,255
0000002121 [ncp.at] TRACE: < 23,0
0000002122 [ncp.at] TRACE: < 24,255
0000002123 [ncp.at] TRACE: < 25,255
0000002123 [ncp.at] TRACE: < 33,255
0000002124 [ncp.at] TRACE: < 42,255
0000002124 [ncp.at] TRACE: < 46,255
0000002125 [ncp.at] TRACE: < OK
0000002126 [ncp.at] TRACE: > AT+UGPIOR=23
0000002129 [ncp.at] TRACE: < +UGPIOR: 23,1
0000002129 [ncp.at] TRACE: < OK
0000002130 [ncp.client] INFO: Using internal SIM card
0000002131 [ncp.at] TRACE: > AT+CPIN?
0000002134 [ncp.at] TRACE: < +CPIN: READY
0000002134 [ncp.at] TRACE: < OK
0000002135 [ncp.at] TRACE: > AT+CCID
0000002177 [ncp.at] TRACE: < +CCID: yyy
0000002178 [ncp.at] TRACE: < OK
0000002178 [ncp.at] TRACE: > AT+IFC?
0000002181 [ncp.at] TRACE: < +IFC: 2,2
0000002181 [ncp.at] TRACE: < OK
0000002182 [ncp.at] TRACE: > AT+IFC=2,2
0000002185 [ncp.at] TRACE: < OK
0000002185 [ncp.at] TRACE: > AT
0000002187 [ncp.at] TRACE: < OK
0000002188 [ncp.at] TRACE: > AT+IPR=460800
0000002190 [ncp.at] TRACE: < OK
0000003191 [ncp.at] TRACE: > AT
0000003193 [ncp.at] TRACE: < OK
0000003194 [ncp.at] TRACE: > AT+CCID
0000003217 [ncp.at] TRACE: < +CCID: yyy
0000003218 [ncp.at] TRACE: < OK
0000003220 [ncp.at] TRACE: > AT+UMNOPROF?
0000003224 [ncp.at] TRACE: < +UMNOPROF: 100
0000003224 [ncp.at] TRACE: < OK
0000003225 [ncp.at] TRACE: > AT+CFUN?
0000003228 [ncp.at] TRACE: < +CFUN: 1,7
0000003228 [ncp.at] TRACE: < OK
0000003229 [ncp.at] TRACE: > AT+CFUN=0
0000003240 [ncp.at] TRACE: < OK
0000003240 [ncp.at] TRACE: > AT+UMNOPROF=90
0000003254 [ncp.at] TRACE: < OK
0000003254 [ncp.at] TRACE: > AT+CFUN=16
0000005233 [app] INFO: Auto-connect disabled
0000007473 [ncp.at] TRACE: < OK
0000018472 [ncp.at] TRACE: > AT
0000018478 [ncp.at] TRACE: < OK
0000018478 [ncp.at] TRACE: > AT+CPIN?
0000018481 [ncp.at] TRACE: < +CPIN: READY
0000018481 [ncp.at] TRACE: < OK
0000018482 [ncp.at] TRACE: > AT+CCID
0000018524 [ncp.at] TRACE: < +CCID: yyy
0000018524 [ncp.at] TRACE: < OK
0000018525 [ncp.at] TRACE: > AT+IFC?
0000018528 [ncp.at] TRACE: < +IFC: 2,2
0000018528 [ncp.at] TRACE: < OK
0000018529 [ncp.at] TRACE: > AT+CPSMS?
0000018533 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000018533 [ncp.at] TRACE: < OK
0000018534 [ncp.at] TRACE: > AT+CEDRXS?
0000018537 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000018538 [ncp.at] TRACE: < OK
0000018538 [ncp.at] TRACE: > AT+UMNOPROF?
0000018541 [ncp.at] TRACE: < +UMNOPROF: 90
0000018542 [ncp.at] TRACE: < OK
0000018543 [ncp.at] TRACE: > AT+UBANDMASK?
0000018546 [ncp.at] TRACE: < +UBANDMASK: 0,185473183,1048642
0000018547 [ncp.at] TRACE: < OK
0000018548 [ncp.at] TRACE: > AT+UBANDMASK=0,185473183,1048578
0000018551 [ncp.at] TRACE: < OK
0000018552 [ncp.at] TRACE: > AT+CFUN=16
0000020036 [ncp.at] TRACE: < OK
0000031035 [ncp.at] TRACE: > AT
0000031041 [ncp.at] TRACE: < OK
0000031041 [ncp.at] TRACE: > AT+CPIN?
0000031044 [ncp.at] TRACE: < +CPIN: READY
0000031044 [ncp.at] TRACE: < OK
0000031045 [ncp.at] TRACE: > AT+CCID
0000031086 [ncp.at] TRACE: < +CCID: yyy
0000031087 [ncp.at] TRACE: < OK
0000031088 [ncp.at] TRACE: > AT+IFC?
0000031090 [ncp.at] TRACE: < +IFC: 2,2
0000031090 [ncp.at] TRACE: < OK
0000031091 [ncp.at] TRACE: > AT+UMNOPROF?
0000031095 [ncp.at] TRACE: < +UMNOPROF: 90
0000031095 [ncp.at] TRACE: < OK
0000031096 [ncp.at] TRACE: > AT+UBANDMASK?
0000031099 [ncp.at] TRACE: < +UBANDMASK: 0,185473183,1048578
0000031100 [ncp.at] TRACE: < OK
0000031101 [ncp.at] TRACE: > AT+COPS=3,2
0000031104 [ncp.at] TRACE: < OK
0000031104 [ncp.at] TRACE: > AT+CGEREP=1,0
0000031107 [ncp.at] TRACE: < OK
0000031107 [ncp.at] TRACE: > AT+URAT?
0000031110 [ncp.at] TRACE: < +URAT: 7
0000031110 [ncp.at] TRACE: < OK
0000031111 [ncp.at] TRACE: > AT+CPSMS?
0000031115 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000031115 [ncp.at] TRACE: < OK
0000031116 [ncp.at] TRACE: > AT+CEDRXS?
0000031119 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000031120 [ncp.at] TRACE: < OK
0000031120 [ncp.at] TRACE: > AT+UPSV?
0000031123 [ncp.at] TRACE: < +UPSV: 0
0000031123 [ncp.at] TRACE: < OK
0000031124 [ncp.at] TRACE: > AT+UPSV=1
0000031127 [ncp.at] TRACE: < OK
0000031128 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000031131 [ncp.at] TRACE: < OK
0000031131 [mux] INFO: Starting GSM07.10 muxer
0000031133 [mux] INFO: Opening mux channel 0
0000031133 [mux] INFO: GSM07.10 muxer thread started
0000031136 [mux] INFO: Opening mux channel 1
0000031140 [ncp.at] TRACE: > AT
0000031144 [ncp.at] TRACE: < OK
0000031144 [ncp.client] TRACE: NCP state changed: 1
0000031145 [net.pppncp] TRACE: NCP event 1
0000031146 [ncp.at] TRACE: > AT+CFUN?
0000031148 [app] INFO: cellular is on
0000031150 [ncp.at] TRACE: < +CFUN: 1,7
0000031152 [ncp.at] TRACE: < OK
0000031154 [ncp.at] TRACE: > AT+CCID
0000031177 [ncp.at] TRACE: < +CCID: yyy
0000031179 [ncp.at] TRACE: < OK
0000031181 [ncp.at] TRACE: > AT+CGSN
0000031184 [ncp.at] TRACE: < 351457832212432
0000031185 [ncp.at] TRACE: < OK
0000031186 [ncp.at] TRACE: > ATI9
0000031190 [ncp.at] TRACE: < 03.15,A00.01
0000031191 [ncp.at] TRACE: < OK
0000031194 [ncp.at] TRACE: > AT+CCID
0000031217 [ncp.at] TRACE: < +CCID: yyy
0000031218 [ncp.at] TRACE: < OK
0000031221 [ncp.at] TRACE: > AT+CGMI
0000031227 [ncp.at] TRACE: < u-blox
0000031228 [ncp.at] TRACE: < OK
0000031231 [ncp.at] TRACE: > AT+CGMM
0000031235 [ncp.at] TRACE: < SARA-R510S
0000031236 [ncp.at] TRACE: < OK
0000031238 [ncp.at] TRACE: > AT+CGMR
0000031242 [ncp.at] TRACE: < 03.15
0000031243 [ncp.at] TRACE: < OK
0000031247 [ncp.at] TRACE: > AT+CGSN
0000031250 [ncp.at] TRACE: < 351457832212432
0000031251 [ncp.at] TRACE: < OK
0000031671 [ncp.at] TRACE: > AT+CFUN?
0000031675 [ncp.at] TRACE: < +CFUN: 1,7
0000031676 [ncp.at] TRACE: < OK
0000031678 [ncp.at] TRACE: > AT+CCID
0000031702 [ncp.at] TRACE: < +CCID: yyy
0000031703 [ncp.at] TRACE: < OK
0000031705 [ncp.at] TRACE:0000047816 [ncp.at] TRACE: > AT+CEREG?
0000047819 [ncp.at] TRACE: < +CEREG: 2,0
0000047820 [ncp.at] TRACE: < OK
0000047820 [ncp.at] TRACE: > AT+UCGED?
0000047827 [ncp.at] TRACE: < +UCGED: 2
0000047828 [ncp.at] TRACE: < 6,2,fff,fff
0000047828 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,25
0000047829 [ncp.at] TRACE: < OK

10

Is the device breathing dark blue or blinking green at the end of the log? There should be a bunch of CEREG commands while the device is blinking green.

If you have the Particle CLI installed you can use particle serial monitor to get the log instead of running the Web Device Doctor again.

11

It is blinking green

12

I think you might have to use particle serial monitor because of an issue that the web-based Device Doctor logging sometimes stops when stuck in blinking green, which is exactly where we need logs to debug this particular problem.

If you can't install the Particle CLI you may be able to use the web USB serial terminal, but it only works in Chrome, unlike the web device doctor, which works on several browsers.

13

Yes, I have/am running particle serial monitor for several minutes (after flashing the Device Doctor at 6.3.3). Should I just copy the logs here still? Apologies: I can't quite discern the start/end of a loop, but think this captures a full sequence.

0000323302 [net.pppncp] TRACE: NCP event 1
0000323302 [ncp.client] TRACE: Powering on, ncpId: 0x47
0000323303 [net.pppncp] TRACE: NCP event 3
0000323304 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_UP
0000323305 [system.nm] TRACE: Interface 4 power state changed: POWERING_UP
0000324805 [net.pppncp] TRACE: NCP event 3
0000324806 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_UP
0000324807 [system.nm] TRACE: Interface 4 power state changed: UP
0000324807 [ncp.client] TRACE: Powered on
0000326007 [ncp.at] TRACE: > AT
0000326359 [ncp.at] TRACE: < OK
0000326359 [ncp.client] TRACE: NCP ready to accept AT commands
0000326360 [ncp.at] TRACE: > AT
0000326362 [ncp.at] TRACE: < OK
0000326363 [ncp.at] TRACE: > ATI9
0000326366 [ncp.at] TRACE: < 03.15,A00.01
0000326366 [ncp.at] TRACE: < OK
0000326367 [ncp.client] TRACE: App firmware: 1
0000326368 [ncp.at] TRACE: > AT+UGPIOC?
0000326370 [ncp.at] TRACE: < +UGPIOC:
0000326371 [ncp.at] TRACE: < 16,255
0000326372 [ncp.at] TRACE: < 19,255
0000326372 [ncp.at] TRACE: < 23,0
0000326373 [ncp.at] TRACE: < 24,255
0000326374 [ncp.at] TRACE: < 25,255
0000326374 [ncp.at] TRACE: < 33,255
0000326375 [ncp.at] TRACE: < 42,255
0000326376 [ncp.at] TRACE: < 46,255
0000326377 [ncp.at] TRACE: < OK
0000326377 [ncp.at] TRACE: > AT+UGPIOR=23
0000326379 [ncp.at] TRACE: < +UGPIOR: 23,1
0000326380 [ncp.at] TRACE: < OK
0000326381 [ncp.client] INFO: Using internal SIM card
0000326382 [ncp.at] TRACE: > AT+CPIN?
0000326384 [ncp.at] TRACE: < ERROR
0000326391 [app] INFO: CPIN ERROR
0000327384 [ncp.at] TRACE: > AT+CPIN?
0000327386 [ncp.at] TRACE: < ERROR
0000327387 [app] INFO: CPIN ERROR
0000328386 [ncp.at] TRACE: > AT+CPIN?
0000328388 [ncp.at] TRACE: < ERROR
0000328389 [app] INFO: CPIN ERROR
0000329388 [ncp.at] TRACE: > AT+CPIN?
0000329508 [ncp.at] TRACE: < +CPIN: READY
0000329508 [ncp.at] TRACE: < OK
0000329509 [ncp.at] TRACE: > AT+CCID
0000330197 [ncp.at] TRACE: < +CCID: yyy
0000330198 [ncp.at] TRACE: < OK
0000330199 [ncp.at] TRACE: > AT+IFC?
0000330201 [ncp.at] TRACE: < +IFC: 2,2
0000330202 [ncp.at] TRACE: < OK
0000330203 [ncp.at] TRACE: > AT+IFC=2,2
0000330206 [ncp.at] TRACE: < OK
0000330206 [ncp.at] TRACE: > AT
0000330208 [ncp.at] TRACE: < OK
0000330209 [ncp.at] TRACE: > AT+IPR=460800
0000330211 [ncp.at] TRACE: < OK
0000331212 [ncp.at] TRACE: > AT
0000331214 [ncp.at] TRACE: < OK
0000331215 [ncp.at] TRACE: > AT+CCID
0000331240 [ncp.at] TRACE: < +CCID: yyy
0000331241 [ncp.at] TRACE: < OK
0000331243 [ncp.at] TRACE: > AT+UMNOPROF?
0000331247 [ncp.at] TRACE: < +UMNOPROF: 90
0000331247 [ncp.at] TRACE: < OK
0000331248 [ncp.at] TRACE: > AT+UBANDMASK?
0000331251 [ncp.at] TRACE: < +UBANDMASK: 0,185473183,1048578
0000331252 [ncp.at] TRACE: < OK
0000331253 [ncp.at] TRACE: > AT+COPS=3,2
0000331255 [ncp.at] TRACE: < OK
0000331256 [ncp.at] TRACE: > AT+CGEREP=1,0
0000331258 [ncp.at] TRACE: < OK
0000331259 [ncp.at] TRACE: > AT+URAT?
0000331261 [ncp.at] TRACE: < +URAT: 7
0000331262 [ncp.at] TRACE: < OK
0000331263 [ncp.at] TRACE: > AT+CPSMS?
0000331266 [ncp.at] TRACE: < +CPSMS: 0,,,"00010011","00000011"
0000331267 [ncp.at] TRACE: < OK
0000331268 [ncp.at] TRACE: > AT+CEDRXS?
0000331271 [ncp.at] TRACE: < +CEDRXS: 4,"0000"
0000331272 [ncp.at] TRACE: < OK
0000331272 [ncp.at] TRACE: > AT+UPSV?
0000331274 [ncp.at] TRACE: < +UPSV: 0
0000331275 [ncp.at] TRACE: < OK
0000331276 [ncp.at] TRACE: > AT+UPSV=1
0000331279 [ncp.at] TRACE: < OK
0000331279 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000331283 [ncp.at] TRACE: < OK
0000331283 [mux] INFO: Starting GSM07.10 muxer
0000331285 [mux] INFO: Opening mux channel 0
0000331285 [mux] INFO: GSM07.10 muxer thread started
0000331288 [mux] INFO: Opening mux channel 1
0000331292 [ncp.at] TRACE: > AT
0000331292 [ncp.at] TRACE: < +CEREG: 0
0000331295 [ncp.at] TRACE: < OK
0000331296 [ncp.client] TRACE: NCP state changed: 1
0000331296 [net.pppncp] TRACE: NCP event 1
0000331298 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000331301 [ncp.at] TRACE: > AT
0000331304 [ncp.at] TRACE: < OK
0000331305 [ncp.at] TRACE: > AT+CFUN?
0000331308 [ncp.at] TRACE: < +CFUN: 1,7
0000331309 [ncp.at] TRACE: < OK
0000331310 [ncp.at] TRACE: > AT+CCID
0000331333 [ncp.at] TRACE: < +CCID: yyy
0000331334 [ncp.at] TRACE: < OK
0000331335 [ncp.at] TRACE: > AT+CGDCONT?
0000331340 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","0.0.0.0",0,0,0,2,0,0,0,0,0,0,0
0000331341 [ncp.at] TRACE: < OK
0000331342 [ncp.at] TRACE: > AT+CFUN?
0000331345 [ncp.at] TRACE: < +CFUN: 1,7
0000331346 [ncp.at] TRACE: < OK
0000331347 [ncp.at] TRACE: > AT+CEREG=2
0000331350 [ncp.at] TRACE: < OK
0000331351 [ncp.client] TRACE: NCP connection state changed: 1
0000331352 [net.pppncp] TRACE: NCP event 2
0000331352 [net.pppncp] TRACE: State changed event: 1
0000331353 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000331354 [ncp.at] TRACE: > AT+COPS?
0000331358 [ncp.at] TRACE: < +COPS: 0
0000331359 [ncp.at] TRACE: < OK
0000331360 [ncp.at] TRACE: > AT+CEREG?
0000331363 [ncp.at] TRACE: < +CEREG: 2,0
0000331364 [ncp.at] TRACE: < OK
0000346464 [ncp.at] TRACE: > AT+CEREG?
0000346469 [ncp.at] TRACE: < +CEREG: 2,0
0000346469 [ncp.at] TRACE: < OK
0000346470 [ncp.at] TRACE: > AT+UCGED?
0000346477 [ncp.at] TRACE: < +UCGED: 2
0000346477 [ncp.at] TRACE: < 6,2,fff,fff
0000346478 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0000346479 [ncp.at] TRACE: < OK
0000361579 [ncp.at] TRACE: > AT+CEREG?
0000361584 [ncp.at] TRACE: < +CEREG: 2,0
0000361584 [ncp.at] TRACE: < OK
0000361585 [ncp.at] TRACE: > AT+UCGED?
0000361593 [ncp.at] TRACE: < +UCGED: 2
0000361593 [ncp.at] TRACE: < 6,2,fff,fff
0000361594 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0000361595 [ncp.at] TRACE: < OK
0000376596 [ncp.at] TRACE: > AT+CEREG?
0000376601 [ncp.at] TRACE: < +CEREG: 2,0
0000376601 [ncp.at] TRACE: < OK
0000376602 [ncp.at] TRACE: > AT+UCGED?
0000376609 [ncp.at] TRACE: < +UCGED: 2
0000376609 [ncp.at] TRACE: < 6,2,fff,fff
0000376610 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0000376611 [ncp.at] TRACE: < OK
0000391412 [ncp.at] TRACE: > AT+CIMI
0000391461 [ncp.at] TRACE: < 232104853445724
0000391462 [ncp.at] TRACE: < OK
0000391662 [ncp.at] TRACE: > AT+CEREG?
0000391667 [ncp.at] TRACE: < +CEREG: 2,0
0000391667 [ncp.at] TRACE: < OK
0000391668 [ncp.at] TRACE: > AT+UCGED?
0000391675 [ncp.at] TRACE: < +UCGED: 2
0000391675 [ncp.at] TRACE: < 6,2,fff,fff
0000391676 [ncp.at] TRACE: < 65535,255,255,255,ffff,0000000,65535,00000000,ffff,ff,255,255,255,1,255,255,255,255,255,0,255,255,0
0000391677 [ncp.at] TRACE: < OK
0000398678 [ncp.at] TRACE: < +CEREG: 5,"87e0","07b85b6e",7
0000398679 [ncp.client] TRACE: NCP connection state changed: 2
0000398680 [mux] INFO: Opening mux channel 2
0000398688 [net.pppncp] TRACE: NCP event 100
0000398689 [net.pppncp] TRACE: New auth info
0000398691 [net.pppncp] TRACE: NCP event 2
0000398692 [net.pppncp] TRACE: State changed event: 2
0000398693 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000398694 [net.ppp.client] TRACE: State READY -> CONNECT
0000398694 [ncp.at] TRACE: > AT+CIMI
0000398697 [ncp.at] TRACE: < +CEREG: 0
0000398696 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000398771 [ncp.at] TRACE: < 232104853445724
0000398772 [ncp.at] TRACE: < OK
0000398773 [ncp.at] TRACE: > AT
0000398776 [ncp.at] TRACE: < OK
0000398777 [ncp.at] TRACE: > AT+CGATT?
0000398781 [ncp.at] TRACE: < +CGATT: 1
0000398781 [ncp.at] TRACE: < OK
0000399783 [ncp.at] TRACE: > AT
0000399785 [ncp.at] TRACE: < OK
0000399786 [ncp.at] TRACE: > AT+UPORTFWD=100,1
0000399790 [ncp.at] TRACE: < +UPORTFWD: 100,1
0000399790 [ncp.at] TRACE: < OK
0000399792 [ncp.at] TRACE: > ATD99**1#
0000579792 [ncp.client] ERROR: Failed to enter data mode
0000579793 [net.ppp.client] ERROR: Failed to dial
0000579794 [net.ppp.client] TRACE: State CONNECTING -> CONNECT
0000579793 [net.pppncp] TRACE: NCP event 3
0000579796 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_POWERING_DOWN
0000579797 [system.nm] TRACE: Interface 4 power state changed: POWERING_DOWN
0000579798 [ncp.client] TRACE: Powering off using AT command
0000579799 [ncp.at] TRACE: > AT+CPWROFF
0000579800 [ncp.at] TRACE: < +CEREG: 3
0000579896 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000581640 [ncp.at] TRACE: < OK
0000581640 [ncp.client] TRACE: Waiting to be turned off
0000581685 [net.pppncp] TRACE: NCP event 3
0000581686 [net.pppncp] TRACE: NCP power state changed: IF_POWER_STATE_DOWN
0000581686 [system.nm] TRACE: Interface 4 power state changed: DOWN
0000581687 [ncp.client] TRACE: 47 ms to power off the modem.
0000581688 [mux] INFO: Stopping GSM07.10 muxer
0000581689 [mux] INFO: Gracefully stopping GSM07.10 muxer
0000581690 [mux] INFO: Closing all muxed channels
0000581690 [mux] INFO: Closing mux channel 1
0000581691 [mux] INFO: Closing mux channel 2
0000581692 [mux] INFO: Muxed channel 3 already closed
0000581693 [mux] INFO: Muxed channel 4 already closed
0000581693 [mux] INFO: GSM07.10 muxer thread exiting
0000581694 [ncp.client] TRACE: NCP connection state changed: 1
0000581695 [net.pppncp] TRACE: NCP event 2
0000581696 [net.pppncp] TRACE: State changed event: 1
0000581696 [mux] INFO: GSM07.10 muxer stopped
0000581697 [ncp.client] TRACE: Soft power off success
0000581698 [ncp.client] TRACE: Deinit UART
0000581699 [net.pppncp] ERROR: Failed to initialize cellular NCP client: -210
0000581699 [ncp.client] ERROR: Failed to enter data mode
0000581700 [net.ppp.client] ERROR: Failed to dial
0000581701 [net.ppp.client] TRACE: State CONNECTING -> CONNECT
0000581703 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000581704 [net.ppp.client] TRACE: State CONNECT -> DISCONNECT
0000581706 [net.ppp.client] TRACE: State DISCONNECT -> DISCONNECTING
0000581708 [net.ppp.client] TRACE: PPP thread event ERROR data=5
0000581709 [net.pppncp] ERROR: PPP error event data=5
0000581709 [net.ppp.client] TRACE: PPP thread event DOWN data=0
0000581710 [net.ppp.client] TRACE: State DISCONNECTING -> DISCONNECTED
0000581712 [net.ppp.client] TRACE: State DISCONNECTED -> READY
0000581801 [ncp.client] TRACE: Already off
0000581802 [ncp.client] TRACE: Soft power off success
0000581802 [ncp.client] TRACE: Deinit UART
0000581803 [ncp.client] TRACE: NCP connection state changed: 0
0000581804 [net.pppncp] TRACE: NCP event 2
0000581804 [net.pppncp] TRACE: State changed event: 0
0000581805 [ncp.client] TRACE: NCP state changed: 0

14

OK, that's much better. It did find a tower and was able to connect in roaming mode. However, when it went to make the data connection, it was rejected. Could you DM the Device ID or ICCID for the device?

1 Like
15

It's not clear to me why it's not working. Perhaps someone in support will recognize the problem. There are no cellular data sessions since the 12th, which makes sense since you are unable to establish a data session, but I'm not sure if there are any other logs available from the cellular side that would give a clue why it's failing to establish. The SIM otherwise looks normal.

1 Like
16

Thanks for looking into this, @rickkas7. Sounds like a strange fluke (and again I do recognize this part is not intended for use in the UK) but hope someone in support will manage to figure it out. I assume you've sent them the ID of the device in question? Cheers.

17

I have a unit here in Portugal - it took about two days to connect over LTE Cat M1 - it was originally rejected a fair bit before eventually succeeding. LTE CAT M1 support is not official outside of NA, so your mileage may vary. We'll take a look at the SIM and see what's going on.

18

@supscientist Would you mind sending me the SIM/DeviceID please? It's redacted everywhere above.