Boron not connecting & Device Doctor logs

gusgonnet · March 26, 2025, 5:45pm

Hi, I undusted a Boron LTE I had not used for quite some time, ran setup.particle.io, ran restore device, and now device doctor, but it does not want to connect to the Particle cloud, it remains in blinking cyan and it's been more than 30 hours in that state.
Why could this be? Thanks!

I have plenty of other Borons around me and happily connected.

Here are the Dev Doctor logs:

0000000289 [system.nm] TRACE: Request to power on the interface
0000000289 [ncp.client] TRACE: Powering modem on, ncpId: 0x44
0000000290 [ncp.client] TRACE: Modem already on
0000000290 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000292 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000000391 [ncp.client] TRACE: Setting UART voltage translator state 0
0000000491 [ncp.client] TRACE: Setting UART voltage translator state 1
0000000491 [ncp.client] TRACE: Muxer is not currently running
0000000492 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000000493 [mux] INFO: Starting GSM07.10 muxer
0000000494 [mux] INFO: GSM07.10 muxer thread started
0000000498 [ncp.client] TRACE: Resumed muxed session
0000000498 [mux] INFO: Openning mux channel 1
0000000847 [mux] INFO: Closing mux channel 2
0000001197 [ncp.at] TRACE: > AT
0000001205 [ncp.at] TRACE: < OK
0000001206 [ncp.client] TRACE: NCP ready to accept AT commands
0000001207 [ncp.at] TRACE: > AT
0000001214 [ncp.at] TRACE: < OK
0000001215 [ncp.at] TRACE: > ATI9
0000001223 [ncp.at] TRACE: < L0.0.00.00.05.08,A.02.04
0000001223 [ncp.at] TRACE: < OK
0000001224 [ncp.client] TRACE: App firmware: 204
0000001225 [ncp.at] TRACE: > AT+UGPIOC?
0000001234 [ncp.at] TRACE: < +UGPIOC:
0000001234 [ncp.at] TRACE: < 7,255
0000001235 [ncp.at] TRACE: < 16,255
0000001235 [ncp.at] TRACE: < 19,255
0000001236 [ncp.at] TRACE: < 23,0
0000001236 [ncp.at] TRACE: < 24,255
0000001237 [ncp.at] TRACE: < 25,255
0000001238 [ncp.at] TRACE: < 42,255
0000001238 [ncp.at] TRACE: < OK
0000001239 [ncp.at] TRACE: > AT+UGPIOR=23
0000001247 [ncp.at] TRACE: < +UGPIOR: 23,1
0000001248 [ncp.at] TRACE: < OK
0000001248 [ncp.client] INFO: Using internal SIM card
0000001249 [ncp.at] TRACE: > AT+CPIN?
0000001257 [ncp.at] TRACE: < +CPIN: READY
0000001258 [ncp.at] TRACE: < OK
0000001259 [ncp.at] TRACE: > AT+CCID
0000001267 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000001267 [ncp.at] TRACE: < OK
0000001268 [ncp.at] TRACE: > AT+IFC?
0000001276 [ncp.at] TRACE: < +IFC: 2,2
0000001276 [ncp.at] TRACE: < OK
0000001277 [ncp.at] TRACE: > AT+IFC=2,2
0000001285 [ncp.at] TRACE: < OK
0000001286 [ncp.at] TRACE: > AT
0000001293 [ncp.at] TRACE: < OK
0000001294 [ncp.at] TRACE: > AT+CCID
0000001302 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000001303 [ncp.at] TRACE: < OK
0000001304 [ncp.at] TRACE: > AT+UMNOPROF?
0000001312 [ncp.at] TRACE: < +UMNOPROF: 100
0000001312 [ncp.at] TRACE: < OK
0000001313 [ncp.at] TRACE: > AT+UBANDMASK?
0000001321 [ncp.at] TRACE: < +UBANDMASK: 0,6170,1,524420
0000001322 [ncp.at] TRACE: < OK
0000001323 [ncp.at] TRACE: > AT+COPS=3,2
0000001330 [ncp.at] TRACE: < OK
0000001331 [ncp.at] TRACE: > AT+CGEREP=1,0
0000001339 [ncp.at] TRACE: < OK
0000001340 [ncp.at] TRACE: > AT+URAT?
0000001348 [ncp.at] TRACE: < +URAT: 7
0000001348 [ncp.at] TRACE: < OK
0000001349 [ncp.at] TRACE: > AT+CPSMS?
0000001357 [ncp.at] TRACE: < +CPSMS:0,,,"01100000","00000000"
0000001358 [ncp.at] TRACE: < OK
0000001359 [ncp.at] TRACE: > AT+CEDRXS?
0000001367 [ncp.at] TRACE: < +CEDRXS:
0000001367 [ncp.at] TRACE: < OK
0000001367 [mux] INFO: Mux channel 1 already opened
0000001369 [ncp.at] TRACE: > AT
0000001376 [ncp.at] TRACE: < OK
0000001376 [ncp.client] TRACE: NCP state changed: 1
0000001377 [net.pppncp] TRACE: NCP event 1
0000001379 [app] INFO: cellular is on
0000001381 [ncp.at] TRACE: > AT+CCID
0000001389 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000001391 [ncp.at] TRACE: < OK
0000001393 [ncp.at] TRACE: > AT+CGMI
0000001400 [ncp.at] TRACE: < u-blox
0000001400 [ncp.at] TRACE: < OK
0000001402 [ncp.at] TRACE: > AT+CGMM
0000001411 [ncp.at] TRACE: < SARA-R410M-02B
0000001412 [ncp.at] TRACE: < OK
0000001414 [ncp.at] TRACE: > AT+CGMR
0000001422 [ncp.at] TRACE: < L0.0.00.00.05.08 [Apr 17 2019 19:34:02]
0000001424 [ncp.at] TRACE: < OK
0000001425 [ncp.at] TRACE: > AT+CGSN
0000001433 [ncp.at] TRACE: < 354724643908376
0000001435 [ncp.at] TRACE: < OK
0000002249 [app] INFO: Auto-connect disabled
0000002686 [ncp.at] TRACE: > AT+CFUN?
0000002695 [ncp.at] TRACE: < +CFUN: 1
0000002695 [ncp.at] TRACE: < OK
0000002697 [ncp.at] TRACE: > AT+CCID
0000002705 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000002707 [ncp.at] TRACE: < OK
0000002709 [ncp.at] TRACE: > AT+CGSN
0000002716 [ncp.at] TRACE: < 354724643908376
0000002717 [ncp.at] TRACE: < OK
0000002719 [ncp.at] TRACE: > ATI9
0000002726 [ncp.at] TRACE: < L0.0.00.00.05.08,A.02.04
0000002728 [ncp.at] TRACE: < OK
0000003260 [ncp.at] TRACE: > AT+CFUN?
0000003269 [ncp.at] TRACE: < +CFUN: 1
0000003269 [ncp.at] TRACE: < OK
0000003271 [ncp.at] TRACE: > AT+CCID
0000003279 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000003280 [ncp.at] TRACE: < OK
0000003281 [ncp.at] TRACE: > AT+CGSN
0000003289 [ncp.at] TRACE: < 354724643908376
0000003289 [ncp.at] TRACE: < OK
0000003290 [ncp.at] TRACE: > ATI9
0000003298 [ncp.at] TRACE: < L0.0.00.00.05.08,A.02.04
0000003298 [ncp.at] TRACE: < OK
0000003647 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000003650 [net.ppp.client] TRACE: PPP thread event ADM_UP data=0
0000003650 [net.ppp.client] TRACE: State NONE -> READY
0000003654 [ncp.at] TRACE: > AT+CFUN?
0000003656 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000003662 [ncp.at] TRACE: < +CFUN: 1
0000003662 [ncp.at] TRACE: < OK
0000003663 [ncp.at] TRACE: > AT+CCID
0000003671 [ncp.at] TRACE: < +CCID: 89883070000006409518
0000003672 [ncp.at] TRACE: < OK
0000003673 [ncp.at] TRACE: > AT+CGDCONT?
0000003682 [ncp.at] TRACE: < +CGDCONT: 1,"IP","super","100.69.250.178",0,0,0,0
0000003682 [ncp.at] TRACE: < OK
0000003683 [ncp.at] TRACE: > AT+CFUN?
0000003688 [ncp.at] TRACE: < +CFUN: 1
0000003688 [ncp.at] TRACE: < OK
0000003689 [ncp.at] TRACE: > AT+CEREG=2
0000003696 [ncp.at] TRACE: < OK
0000003697 [ncp.client] TRACE: NCP connection state changed: 1
0000003698 [net.pppncp] TRACE: NCP event 2
0000003698 [net.pppncp] TRACE: State changed event: 1
0000003699 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000003700 [ncp.at] TRACE: > AT+COPS?
0000003708 [ncp.at] TRACE: < +COPS: 0,2,"302720",7
0000003709 [ncp.at] TRACE: < OK
0000003709 [ncp.at] TRACE: > AT+CEREG?
0000003718 [ncp.at] TRACE: < +CEREG: 2,5,"61D0","1033407",7
0000003718 [ncp.at] TRACE: < OK
0000003719 [ncp.client] TRACE: NCP connection state changed: 2
0000003719 [mux] INFO: Openning mux channel 2
0000004984 [net.pppncp] TRACE: NCP event 100
0000004985 [net.pppncp] TRACE: New auth info
0000004988 [net.pppncp] TRACE: NCP event 2
0000004988 [net.pppncp] TRACE: State changed event: 2
0000004989 [ncp.at] TRACE: > AT+CIMI
0000004990 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000004991 [net.ppp.client] TRACE: State READY -> CONNECT
0000004991 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000004998 [ncp.at] TRACE: < 732123200665960
0000004998 [ncp.at] TRACE: < OK
0000004999 [ncp.at] TRACE: > AT
0000005006 [ncp.at] TRACE: < OK
0000005007 [ncp.at] TRACE: > AT+CGATT?
0000005015 [ncp.at] TRACE: < +CGATT: 1
0000005015 [ncp.at] TRACE: < OK
0000006016 [ncp.at] TRACE: > AT
0000006023 [ncp.at] TRACE: < OK
0000006024 [ncp.at] TRACE: > ATD*99***1#
0000006033 [ncp.at] TRACE: < CONNECT 150000000
0000006033 [net.ppp.client] TRACE: PPP phase -> Initialize
0000006034 [net.ppp.client] TRACE: PPP phase -> Establish
0000006035 [lwip.ppp] TRACE: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x58520b9f> <pcomp> <ac
0000006909 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x0 <asyncmap 0x0> <auth chap MD5> <magic 0x12eff
0000006911 [lwip.ppp] TRACE: sent [LCP ConfAck id=0x0 <asyncmap 0x0> <auth chap MD5> <magic 0x12eff
0000006912 [lwip.ppp] TRACE: rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0x58520b9f> <pcomp> <ac
0000006913 [lwip.ppp] TRACE: sent [LCP EchoReq id=0x0 magic=0x58520b9f]
0000006914 [net.ppp.client] TRACE: PPP phase -> Authenticate
0000008188 [lwip.ppp] TRACE: rcvd [LCP DiscReq id=0x1 magic=0x12effef7]
0000008190 [lwip.ppp] TRACE: rcvd [CHAP Challenge id=0x1 <768822016c3eba7ea8b0eb5036216a8e>, name =
0000008192 [lwip.ppp] TRACE: sent [CHAP Response id=0x1 <6d6050f7e0f155d3cee038b9ac587971>, name = 
0000008194 [lwip.ppp] TRACE: rcvd [LCP EchoRep id=0x0 magic=0x12effef7 58 52 0b 9f]
0000009466 [lwip.ppp] TRACE: rcvd [CHAP Success id=0x1 ""]
0000009467 [net.ppp.client] TRACE: PPP phase -> Network
0000009468 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.
0000009477 [net.ppp.client] ERROR: NO CARRIER in network PPP phase
0000009478 [net.ppp.client] TRACE: PPP phase -> Terminate
0000009478 [net.ppp.client] TRACE: PPP phase -> Establish
0000009479 [lwip.ppp] TRACE: sent [LCP TermReq id=0x2 "User request"]
0000009480 [net.ppp.client] TRACE: PPP thread event ERROR data=100
0000009481 [net.pppncp] ERROR: PPP error event data=100
0000009482 [ncp.at] TRACE: > AT+CGATT=0
0000015480 [lwip.ppp] TRACE: sent [LCP TermReq id=0x3 "User request"]
0000015489 [ncp.at] TRACE: < OK
0000016491 [ncp.at] TRACE: > AT+CGATT=1
0000016491 [ncp.at] TRACE: < +CEREG: 0
0000017283 [ncp.at] TRACE: < OK
0000017284 [ncp.at] TRACE: < +CEREG: 2
0000017284 [ncp.client] TRACE: NCP connection state changed: 1
0000017286 [net.pppncp] TRACE: NCP event 2
0000017286 [net.pppncp] TRACE: State changed event: 1
0000017289 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000017289 [net.ppp.client] TRACE: State CONNECTING -> DISCONNECT
0000017291 [net.ppp.client] TRACE: State DISCONNECT -> DISCONNECTING
0000017291 [net.ppp.client] TRACE: PPP phase -> Terminate
0000017388 [ncp.at] TRACE: < +CEREG: 5,"61D0","1033407",7
0000017388 [ncp.client] TRACE: NCP connection state changed: 2
0000017389 [mux] INFO: Mux channel 2 already opened
0000017390 [net.pppncp] TRACE: NCP event 100
0000017390 [net.pppncp] TRACE: New auth info
0000017392 [net.pppncp] TRACE: NCP event 2
0000017393 [net.pppncp] TRACE: State changed event: 2
0000017394 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000017394 [ncp.at] TRACE: > AT+CIMI
0000017399 [ncp.at] TRACE: < 732123200665960
0000017400 [ncp.at] TRACE: < OK
0000021480 [net.ppp.client] TRACE: PPP phase -> Disconnect
0000021480 [net.ppp.client] TRACE: PPP phase -> Dead
0000021481 [net.ppp.client] TRACE: PPP thread event ERROR data=5

gusgonnet · March 26, 2025, 5:51pm

I also ran

particle keys doctor

and still remains in the blinking cyan state.

rickkas7 · March 26, 2025, 6:14pm

What version of Device OS is on the device? That's what a log for this bug typically looks like, but that should have been fixed in 5.2.0. It only affects older R410 devices.

The signature for this problem is this, which looks like your log.

0000080097 [hal] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000080114 [net.ppp.client] ERROR: NO CARRIER in network PPP phase
0000080115 [net.ppp.client] TRACE: PPP phase -> Terminate
0000080121 [net.ppp.client] TRACE: PPP phase -> Establish

gusgonnet · March 26, 2025, 6:29pm

Hey, it's running 6.3 right now.
I'm unsure what Device Doctor flashes though and that is where the logs are coming from, but I ran Device Restore after.

rickkas7 · March 26, 2025, 6:30pm

If you put a

SerialLogHandler logHandler(LOG_LEVEL_TRACE);

it would be interesting to see if the debug output is the same with 6.3.0.

Web device doctor flashes 4.0.1 on Boron.

gusgonnet · March 26, 2025, 6:40pm

Here's what comes out, the suspected line is not there it seems:

me@mac blank % particle serial monitor --follow 
Polling for available serial device...Opening serial monitor for com port: " /dev/tty.usbmodem111401 "
Serial monitor opened successfully:

Serial connection closed.  Attempting to reconnect...
Serial monitor opened successfully:
0000001135 [ncp.at] TRACE: < OK
0000001135 [ncp.client] TRACE: NCP connection state changed: 1
0000001136 [net.pppncp] TRACE: NCP event 2
0000001136 [net.pppncp] TRACE: State changed event: 1
0000001137 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN data=0
0000001137 [ncp.at] TRACE: > AT+COPS?
0000001145 [ncp.at] TRACE: < +COPS: 0,2,"302720",7
0000001146 [ncp.at] TRACE: < OK
0000001146 [ncp.at] TRACE: > AT+CEREG?
0000001155 [ncp.at] TRACE: < +CEREG: 2,5,"61D0","1033407",7
0000001156 [ncp.at] TRACE: < OK
0000001156 [ncp.client] TRACE: NCP connection state changed: 2
0000001157 [mux] INFO: Opening mux channel 2
0000002533 [net.pppncp] TRACE: NCP event 100
0000002533 [net.pppncp] TRACE: New auth info
0000002536 [net.pppncp] TRACE: NCP event 2
0000002536 [net.pppncp] TRACE: State changed event: 2
0000002537 [net.ppp.client] TRACE: PPP thread event LOWER_UP data=0
0000002537 [net.ppp.client] TRACE: State READY -> CONNECT
0000002538 [ncp.at] TRACE: > AT+CIMI
0000002540 [net.ppp.client] TRACE: State CONNECT -> CONNECTING
0000002546 [ncp.at] TRACE: < 732123200665960
0000002547 [ncp.at] TRACE: < OK
0000002547 [ncp.at] TRACE: > AT
0000002555 [ncp.at] TRACE: < OK
0000002556 [ncp.at] TRACE: > AT+CGATT?
0000002564 [ncp.at] TRACE: < +CGATT: 1
0000002564 [ncp.at] TRACE: < OK
0000003565 [ncp.at] TRACE: > AT
0000003573 [ncp.at] TRACE: < OK
0000003573 [ncp.at] TRACE: > ATD*99***1#
0000003582 [ncp.at] TRACE: < CONNECT 150000000
0000003583 [net.ppp.client] TRACE: PPP phase -> Initialize
0000003583 [net.ppp.client] TRACE: PPP phase -> Establish
0000003584 [lwip.ppp] TRACE: sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x58520216> <pcomp> <accomp>]
0000004005 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x6 <asyncmap 0x0> <auth 0xc223 05> <magic 0x13238ba1> <pcomp> <accomp>]
0000004007 [lwip.ppp] TRACE: sent [LCP ConfNak id=0x6 <auth pap>]
0000004009 [lwip.ppp] TRACE: rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0x58520216> <pcomp> <accomp>]
0000005285 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x7 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000005286 [lwip.ppp] TRACE: sent [LCP ConfAck id=0x7 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000005287 [lwip.ppp] TRACE: sent [LCP EchoReq id=0x0 magic=0x58520216]
0000005288 [net.ppp.client] TRACE: PPP phase -> Authenticate
0000005289 [lwip.ppp] TRACE: sent [PAP AuthReq id=0x1 user="" password=""]
0000006565 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x8 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000006566 [lwip.ppp] TRACE: sent [LCP ConfAck id=0x8 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000007847 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0x9 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000007848 [lwip.ppp] TRACE: sent [LCP ConfAck id=0x9 <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000009127 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0xa <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000009128 [lwip.ppp] TRACE: sent [LCP ConfAck id=0xa <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000010288 [lwip.ppp] TRACE: sent [LCP EchoReq id=0x1 magic=0x58520216]
0000010299 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0xb <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000010300 [lwip.ppp] TRACE: sent [LCP ConfAck id=0xb <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000010440 [lwip.ppp] TRACE: rcvd [LCP ConfReq id=0xc <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000010441 [lwip.ppp] TRACE: sent [LCP ConfAck id=0xc <asyncmap 0x0> <auth pap> <magic 0x13238ba1> <pcomp> <accomp>]
0000011289 [lwip.ppp] TRACE: sent [PAP AuthReq id=0x2 user="" password=""]
0000011300 [lwip.ppp] TRACE: rcvd [LCP DiscReq id=0xd magic=0x13238ba1]
0000011302 [lwip.ppp] TRACE: rcvd [PAP AuthAck id=0x2 ""]
0000011302 [net.ppp.client] TRACE: PPP phase -> Network
0000011303 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <msdns1 8.8.8.8> <msdns2 8.8.4.4>]
0000011688 [lwip.ppp] TRACE: rcvd [IPCP ConfReq id=0x2]
0000011689 [lwip.ppp] TRACE: sent [IPCP ConfAck id=0x2]
0000011691 [lwip.ppp] TRACE: rcvd [IPCP ConfNak id=0x1 <addr 100.70.35.250> <msdns1 8.8.4.4> <msdns2 8.8.8.8>]
0000011692 [lwip.ppp] TRACE: sent [IPCP ConfReq id=0x2 <addr 100.70.35.250> <msdns1 8.8.4.4> <msdns2 8.8.8.8>]
0000012966 [lwip.ppp] TRACE: rcvd [IPCP ConfAck id=0x2 <addr 100.70.35.250> <msdns1 8.8.4.4> <msdns2 8.8.8.8>]
0000012970 [system.nm] INFO: State changed: IFACE_UP -> IFACE_LINK_UP
0000012972 [net.ppp.client] TRACE: PPP thread event UP data=0
0000012972 [net.ppp.client] TRACE: State CONNECTING -> CONNECTED
0000012973 [system.nm] INFO: State changed: IFACE_LINK_UP -> IP_CONFIGURED
0000012975 [net.ppp.client] TRACE: PPP phase -> Running
0000012976 [net.pppncp] TRACE: Negotiated MTU: 1500
0000012977 [system] INFO: Cloud: connecting
0000012981 [system] WARN: Failed to load session data from persistent storage
0000012983 [system] INFO: Cloud socket connected
0000012984 [comm.protocol.handshake] INFO: Establish secure connection
0000012988 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000057998 [comm.dtls] ERROR: handshake failed -6800
0000057998 [comm.dtls] ERROR: Invalid handshake state
0000058002 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000063007 [system] WARN: Internet available, cloud not reachable
0000063008 [system] WARN: Cloud handshake failed, code=-220
0000063259 [system] INFO: Cloud: disconnecting
0000063259 [system] INFO: Cloud: disconnected
0000063261 [system] INFO: Cloud: connecting
0000063265 [system] WARN: Failed to load session data from persistent storage
0000063267 [system] INFO: Cloud socket connected
0000063267 [comm.protocol.handshake] INFO: Establish secure connection
0000063273 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000108284 [comm.dtls] ERROR: handshake failed -6800
0000108284 [comm.dtls] ERROR: Invalid handshake state
0000108287 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000113293 [system] WARN: Internet available, cloud not reachable
0000113294 [system] WARN: Cloud handshake failed, code=-220
0000113545 [system] INFO: Cloud: disconnecting
0000113545 [system] INFO: Cloud: disconnected
0000113546 [system] INFO: Cloud: connecting
0000113551 [system] WARN: Failed to load session data from persistent storage
0000113553 [system] INFO: Cloud socket connected
0000113553 [comm.protocol.handshake] INFO: Establish secure connection
0000113560 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2


0000158569 [comm.dtls] ERROR: handshake failed -6800
0000158569 [comm.dtls] ERROR: Invalid handshake state
0000158572 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000163577 [system] WARN: Internet available, cloud not reachable
0000163578 [system] WARN: Cloud handshake failed, code=-220
0000163829 [system] INFO: Cloud: disconnecting
0000163829 [system] INFO: Cloud: disconnected
0000163830 [system] INFO: Cloud: connecting
0000163835 [system] WARN: Failed to load session data from persistent storage
0000163836 [system] INFO: Cloud socket connected
0000163837 [comm.protocol.handshake] INFO: Establish secure connection
0000163843 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2
0000208852 [comm.dtls] ERROR: handshake failed -6800
0000208852 [comm.dtls] ERROR: Invalid handshake state
0000208856 [comm.protocol.handshake] ERROR: Handshake failed: 17
0000213860 [system] WARN: Internet available, cloud not reachable
0000213861 [system] WARN: Cloud handshake failed, code=-220
0000214112 [system] INFO: Cloud: disconnecting
0000214112 [system] INFO: Cloud: disconnected
0000214113 [system] INFO: Cloud: connecting
0000214118 [system] WARN: Failed to load session data from persistent storage
0000214119 [system] INFO: Cloud socket connected
0000214120 [comm.protocol.handshake] INFO: Establish secure connection
0000214126 [comm.dtls] INFO: (CMPL,RENEG,NO_SESS,ERR) restoreStatus=2

rickkas7 · March 26, 2025, 6:48pm

Did you do

particle keys server

I think you might have a bad public server key, not bad device keys.

gusgonnet · March 26, 2025, 6:51pm

oh great! that did the trick. Thanks!

system · April 26, 2025, 4:52am

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