Particle SIM won't connect to cell network

Connectivity
1

After a while I’m trying to create new project and can’t setup/claim Electron (declaimed after previous project)
as SIM won’t find network and always fast blinks green…
SIM card status in console - Active (…4751)

what should I do?

2

Did you reactivate the SIM? You need to do that before claiming as the device needs the be online and breathing cyan to claim.

You can do this at setup.particle.io. You’ll need the ICCID from the SIM card.

4

now i’ve tried 2 options:

  1. i’ve deactivated SIM in Console and started setting up my Electron/claiming from 0
  2. i’ve deactivated SIM in Console and Reactivated before starting setting up Electron
    results are the same
    SIM status after those attempts showed as Active - but still fast blinking green …
    even waited for 10mins - no changes: few minutes blinks green then few times slowly blue and then white with orange and starts over again with green …
5

I’m having a similar problem. Two of my electrons are blinking green. A few days ago I reactivate my sims, but I can’t get them to connect. I’ve installed the cloud debug tool, but the results don’t show a problem with the hardware. I suspect that the mobile carrier in Spain (telefonica) rejects the connection.

0000619070 [app.help] INFO: GPRS network (CGREG) Status: registered, home network (1)
0000619075 [ncp.at] TRACE: < OK
0000619104 [ncp.at] TRACE: > AT+CIMI
0000619145 [ncp.at] TRACE: < OK
0000619145 [ncp.at] TRACE: > AT+COPS=3,2
0000619147 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000619177 [ncp.at] TRACE: < OK
0000619177 [ncp.at] TRACE: > AT+COPS?
0000619211 [ncp.at] TRACE: < +COPS: 0,2,"21407"
0000619212 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000619213 [app.help] INFO:   format=numeric (2)
0000619214 [app.help] INFO:   oper=21407 carrier=Movistar country=Spain
0000619218 [ncp.at] TRACE: < OK
0000619218 [ncp.at] TRACE: > AT+CSQ
0000619250 [ncp.at] TRACE: < +CSQ: 17,99
0000619251 [app.help] INFO: Signal Quality (CSQ): rssi=-79 dBm qual=unknown (99)
0000619252 [ncp.at] TRACE: < OK
0000619282 [ncp.at] TRACE: > AT+CGATT=1
0000619315 [ncp.at] TRACE: < OK
0000619315 [ncp.at] TRACE: > AT+UPSND=0,8
0000619348 [ncp.at] TRACE: < +UPSND: 0,8,0
0000619357 [ncp.at] TRACE: < OK
0000619357 [ncp.at] TRACE: > AT+UPSD=0,7,"0.0.0.0"
0000619391 [ncp.at] TRACE: < OK
0000619391 [ncp.at] TRACE: > AT+UPSD=0,1,"spark.telefonica.com"
0000619426 [ncp.at] TRACE: < OK
0000619426 [ncp.at] TRACE: > AT+UPSD=0,6,0
0000619458 [ncp.at] TRACE: < OK
0000619458 [ncp.at] TRACE: > AT+UPSDA=0,3
0000619984 [ncp.at] TRACE: < +CME ERROR: Service not subscribed
0000619984 [ncp.at] TRACE: > AT+UPSD=0,6,1
0000620018 [ncp.at] TRACE: < OK
0000620018 [ncp.at] TRACE: > AT+UPSDA=0,3
0000620500 [ncp.at] TRACE: < +CME ERROR: Service not subscribed
0000620500 [ncp.at] TRACE: > AT+UPSD=0,6,2
0000620535 [ncp.at] TRACE: < OK
0000620535 [ncp.at] TRACE: > AT+UPSDA=0,3
0000621220 [ncp.at] TRACE: < +CME ERROR: Service not subscribed
0000622321 [ncp.at] TRACE: < +CIEV: 2,2

type or paste code here
6

Hello, i have exactly the same problem with the same error messages in the debug log since a few days.
Did anyone find a solution to this?

7

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