Order Charged, not shipped?

I’m having trouble understanding the purchasing process of particle.

  1. I placed more order on September 1.
  2. I recieved confirmation that my
    card was charged on September 3. It was said that I would recieve a tracking number in 2 days.
  3. As of Sept 9, I have as of yet to recieve any
    shipping confirmation or tracking code. I can assure you, it is not in my spam folder.

Is this being shipped?

Order #101921029


It looks as though your Photon is actually out for delivery right now. Not sure why you did not receive this info! I’ll PM it to you.

1 Like

Thanks for the very quick response. Excellent customer service - it makes a big difference.