New Electrons; can't connect to Particle Cloud

Cloud
1

The new Electrons I got are all able to connect to the data network, but not to the Particle Cloud. As a result, I cannot set up any of my devices.

  • Simcards are from a 3rd Party provider, but have no PIN. The sims have been consuming data for the connections
  • Firmware version is 0.6.2
  • Particle keys doctor in CLI doesn’t work ('openssl is not recognized as an internal or external command)
  • Particle device add in CLI won’t allow me to claim the device (redirects me to setup.particle.io)

My electrons are happily breathing cyan. Any thoughts?

2

If they're breathing cyan, then what's not working?

There are countless topics discussing this. OpenSSL is not in the System Path. Adding it to the path should alleviate that issue relatively easily.

3

I am unable to finish the setup of any of the devices. Although they breathe cyan, when I follow the steps at setup.particle.io, the final screen will timeout (’‘Your electron failed to connect to the Particle cloud’’)

Probably I’m missing something here, but I’m not sure what.

4

When trying Particle keys doctor, I receive the following:

Found DFU device 2b04.d00a
Found DFU device 2b04.d00a
New Key created
I couldn't find the file: 31001a000247363334383136_ec_new.der
Make sure your device is in DFU mode (blinking yellow), and that your computer is online.
Error - I couldn't find the file: 31001a000247363334383136_ec_new.der

Where 31001a000247363334383136 is the device id I obtained with particle identify.

The devices still cannot connect.

5

I just went into the Build IDE, and manually added my device ID. Then a couple of seconds later it also popped up in my Console, and is now recognized as a Particle Electron.

Very strange to me, how the setup.particle.io didn’t work. But at least I can use my Electron now

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