Thanks for the replies… Yes, the antenna is connected properly, and I am located in Austin, Tx. As mentioned, I have several other units that work just fine.
Anyway, it looks like the unit activated overnight. Not sure why it took so long, but I just left it alone and went to bed. All is well now and I am communicating with the device.
If anyone experiences this, just leave the unit ON for 12 hrs and see if it will connect to the cloud…
Thanks!