My Particle notice my Photon is belong to another Owner

When i connect my photon in first time on smartphone, it has noticed it is belong to other owner,
After All (connect wifi, connect cloud,…) it is hanged forever,

please help me

It hanged at verifying product ownership

Is it an entirely new Photon?

yes i bought 2014, but i can not connect, and now i have time to ask for it

What colour is the RGB led blinking? Is it blinking green?

It is blinking cyan at verifying owership and hang on


Can you please try setting up your Photon through

It may help you get around the issue.


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Blinking cyan is not enough to claim your device - it needs to be “breathing” cyan.