Kevin, please update your post with absolute date ranges. You have given us relative dates in a forum where posts have relative time stamps.
This morning I received an order status email from you which was exciting because the first heading was “our order was charged, shipped, and you’ve received your products” Reading further I see this is a generic email with all the possible order status messages. You have a database of orders, use it to send relevant information to your customers.
Then I got to the unpleasant part. You said you are going to delete orders if you don’t charge my card by 5pm PST 11/16/18. I opened a support case and… heard nothing back. 5pm has come and gone. My order information is correct, and has been since the day I placed the order. As far as I can tell Particle has not attempted to charge my card. If you haven’t charged my card, how many other orders have the same problem? Please review orders and confirm you have sent emails containing specific information about the problems with each order to customers before deleting orders.
I look forward to receiving a shipment notification email next week.
@kmmonk quickly responded to my support ticket and my order is fine.