Perhaps consider sending an email update with the information above to customers (especially the part about shipping and when you actually charge the credit card). Currently it still has wrong information on the FAQ and finding this thread on the forum is probably not trivial for everyone.
Have a great day, and I am looking forward to receiving my order
More good news there ! I almost didn't add to my order because I was afraid of being kicked down the queue. I placed my order on the 16th of February, I'm probably bang in the middle of the dispatch run, my fingers are crossed for an expedition early next week.
While the delays have been a little frustrating the enormity of the task is not to be underestimated. Better to get it right than havean even longer trail rectifying problem deliveries.
In my case the latest delay has killed any chance of the package arriving before I leave for a month overseas. I have done what I can to cue the receiving store at this end so here’s hoping nothing goes wrong.
Thanks for the update and your attention to detail.
I ordered my Mesh set (one of each of the 4 devices) on Feb 14th.
My CC was charged Oct 31st
I have not received any invoice (as of Nov 15th @3:00PM CST) . I have not received any shipping confirmation.
Is my order messed up? Or is this normal?
@boisebrewer - That’s great to hear! Glad to see some more MST representation too
@kiguel - as @RWB mentioned, that all seems normal. If you need an invoice, reach out to us here and we can get that for you, but your order should be shipping soon!
That’s hopeful. I hope there’s nothing wrong with my order then, since I got my “Woohoo” letter at 9:07 AM PST on February 13, and I haven’t gotten a shipping notice. What was your MP number? Mine was 1541.
Supposedly your position in the shipping queue is based off your original order date. This was done to prevent people who ordered first from being pushed back in line if they altered their order before the lockdown date.
I ordered the night of the announcement which would put me as one of the first in line but later modified the order mix which put me at order number 3891.
So consider that if you made any changes to your original order.
Well, on one hand my order has not yet shipped…but on the other my order number is 1337! Beat that! Well…ok, any lower number beats that on one hand…but only I have the 1337 #@X0r number