I’ve been struggling to revive an old spark core that worked fine the last time I used it several months ago. It had connected fine over my wifi to the spark cloud. And I also had it working fine on a local cloud. Now it won’t connect to anything. After trying everything I could find on line, I decided to start over and reset it back to connecting to the spark cloud. But I can’t get it to connect. My wifi has not changed and I’ve rechecked all credentials multiple times.
I have done factory resets (MODE + RST tap til flashing white), and wifi resets (MODE til rapid blue flash). I have tried iPhone app setup but get only blue flashing and “no cores found”. I have tried USB setup via linux screen to enter SSID + WPA2 + pw. It says it loads but the spark then flashes green, then cyan, then red (3 times) and repeats. I can see the <core_id> using spark identify when in listening mode. I have tried using sudo spark keys doctor core_id when in DFU mode, which seems to work except I get “submitPublicKey got error: Permission Denied” when it gets to uploading the new public keys to the cloud. I then used spark keys send <core_id> <core_id>_new.pub.pem, which says “submitting public key succeeded!”. But it just flashes blue and won’t connect.
I suspect a keys problem, or a corruption of some kind. How can I complete reset the core and start fresh? Do I need to also clear out anything on my cloud account as well?
Can you shoot an email to hello@spark.io if you haven’t already? I’d like to take a look at what’s going on in the backend and I need you Core ID to that (and I don’t want you posting that publicly)
@kennethlimcp. I did a factory reset. Doesn’t that reinstall Tinker? She since I can’t connect to it I can’t confirm what is loaded. Is there a way to check this via spark cli?
You don’t need to re-claim it. If you’ve ever claimed it with the Spark cloud it will stay claimed until you explicitly unclaim it
I saw your ticket. I’m having dave look at it when he gets a chance
Any new thoughts on this issue? Has anyone been able to have a look at the back-end? Is there any way to wipe the cloud records for this core so it would be like factory fresh? I seem to be locked out of at least some functions on the cloud with my own core. I get as far as variably flashing cyan (~4 Hz or faster) but it never actually connects to the cloud (breathing cyan). I tried releasing it (spark core remove my_core_ID) and got “Didn’t remove the core Permission Denied”. This after successfully logging in to my account in CLI.