High frequency cyan flashing / cannot claim the device

Troubleshooting
1

Hi there,

I have electron in my box and decided to run it, unfortunately after i activated the sim card and claim the device, it went to very high frequency cyan flashing, i have tried particle device doctor but still have same problem, i have changed 2 different simcard and still the same problem, i did remove the device from my account and today i turned the device on and i want to claim it back but it doesn’t allow me (Could not claim device.) , i am using particle identify then copy the ID and add new device on particle.io.

so now i ended up with 2 issues, one is to claim the device back, second is to solve the fast cyan flashing issue.

I have tried the below discussion

[SOLVED] Electron high frequency flashing in cyan

Thank you very much

2

What is the LED doing, anything other than cyan visible?
What did the Particle doctor say?
Are you using a Particle or third party SIM?
Are the SIMS still active?
Is the antenna hooked up correctly?
Have you given it sufficient time to connect?
Is the battery connected?

What else, exactly, did you try, and what was the output?

As an aside; unclaiming a device will never fix connection issues, or any other issue for that matter. It’s merely a link of the device ID to your account on the Cloud side, and should have no impact on the device. Unclaiming will only add extra complexity as you’ve noticed, since you can only claim a device when it’s currently online.

3

Thanks Moors for your quick reply,

1/ What is the LED doing, anything other than cyan visible?
LED only very high frequency cyan, its like when its about to connect to cloud but no connection.

2/ What did the Particle doctor say?
System firmware update successfully completed!
Flashing the Device Doctor app /Flash success!
Cleared EEPROM data
Skip resetting keys? Yes
Flashing the default Particle Tinker app
Flash success!
The Doctor has restored your device!

Are you using a Particle or third party SIM?

i tried both

Are the SIMS still active?
No , i change with other one

Is the antenna hooked up correctly?
Yes

Have you given it sufficient time to connect?
Yes, it staied for long long time

Is the battery connected?
no not today, but yesterday i tried it and the same

What else, exactly, did you try, and what was the output?

To me the problem is the first simcard i put to this device because it looks like odd but now even when i changed still the same

Many Thanks

4

I can see now after time, very fast cyan, then a bit slow then one red flash then back to fast again