Having trouble with a E Series

Hardware
1

I am having issues with my particle e series …This is the first time I have seen this it doesnt seem to want to connect to the cloud …I ran particle doctor and this was at the end of the setup

The Doctor didn’t complete successfully. Cannot destructure property ‘protocol’ of ‘undefined’ as it is undefined. > Please visit our community forums for help with this error:

2

Can you describe the exact color codes the RGB LED (if present) provides?
Can you run particle serial inspect (in Listening Mode) and post the result?
Can you try Safe Mode?
Have you checked the status of the SIM?
You could flash a cloud-debug firmware (see here) and post the log?

3

Platform: 10 - Electron
Modules
Bootloader module #0 - version 501, main location, 16384 bytes max size
Integrity: PASS
Address Range: PASS
Platform: PASS
Dependencies: PASS
System module #1 - version 1511, main location, 131072 bytes max size
Integrity: PASS
Address Range: PASS
Platform: PASS
Dependencies: PASS
System module #3 - version 1511
System module #2 - version 1511, main location, 131072 bytes max size
Integrity: PASS
Address Range: PASS
Platform: PASS
Dependencies: PASS
System module #1 - version 1511
Bootloader module #0 - version 400
System module #3 - version 1511, main location, 131072 bytes max size
Integrity: PASS
Address Range: PASS
Platform: PASS
Dependencies: PASS
System module #2 - version 110
User module #1 - version 3, main location, 131072 bytes max size
UUID: 6B38BF10BE92BA40717E91F2F0B68BA1310A96CA8E61F89F68753B4D06BA84F8
Integrity: PASS
Address Range: PASS
Platform: PASS
Dependencies: PASS
System module #2 - version 10
PS C:\Users\Jade>

4

In Safe mode it timed Out
I’ve tried to re claim it and it wont connect to the Cloud
I’ve run Particle doctor 3 times

5

I can flash tinker but it still wont connect

6

Here is the report from the electon.bin

deviceID=48003b000851383133363636
manufacturer=
model=
firmware version=
ordering code=
IMEI=
IMSI=
ICCID=
0000637987 [app] INFO: enabling trace logging
attempting to connect to the cellular network…
0000637987 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.
0000637987 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.

[ Modem::powerOn ] = = = = = = = = = = = = = =
638.297 AT send 4 “AT\r\n”
639.608 AT send 4 “AT\r\n”
640.919 AT send 4 “AT\r\n”
642.230 AT send 4 “AT\r\n”
643.541 AT send 4 “AT\r\n”
644.852 AT send 4 “AT\r\n”
646.163 AT send 4 “AT\r\n”
647.474 AT send 4 “AT\r\n”
648.785 AT send 4 “AT\r\n”
650.096 AT send 4 “AT\r\n”
[ Modem reset ]
661.407 AT send 4 “AT\r\n”
662.718 AT send 4 “AT\r\n”
664.029 AT send 4 “AT\r\n”
665.340 AT send 4 “AT\r\n”
666.651 AT send 4 “AT\r\n”
667.962 AT send 4 “AT\r\n”
669.273 AT send 4 “AT\r\n”
670.584 AT send 4 “AT\r\n”
671.895 AT send 4 “AT\r\n”
673.206 AT send 4 “AT\r\n”
[ No Reply from Modem ]

674.408 AT send 6 “ATE0\r\n”
0000684411 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.
0000684411 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.

[ Modem::resume ] = = = = = = = = = = = = = = =

7

0000992139 [system] INFO: Start listening timer: timeout
0000992139 [system] INFO: Start listening timer: timeout
0000992140 [system] INFO: Start listening timer: destroyed
0000992140 [system] INFO: Start listening timer: destroyed
0000992140 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.
0000992140 [system] INFO: SIM/modem not responsive or SIM not inserted/requires a PIN.

[ Modem::powerOn ] = = = = = = = = = = = = = =

8

I think this is something you should file a support ticket for (unless you are using a 3rd party SIM on an E-Series which happens to require a PIN :wink: )

9

Thank you

10

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