Electron not connecting to the particle server

Troubleshooting
1

Hey guys

I have an electron that is having problem connecting to the particle could (breathing cyan).
The status LED behavior can be seen in this video https://www.youtube.com/watch?v=mtudNgHN5hE
If I leave it like this for some time it get past this and run normally but not for long.

I’m using 3rd party sim card.

What is the status LED telling ?

Regards
Thorhallsson

2

That looks like what’s refered as red burst in multiple threads.

The common cure

particle keys server
particle keys doctor <yourDeviceID>

in DFU Mode

3

I have now five electrons that are in red burst. I have performed the following for all of them:

particle keys server
particle keys doctor <yourDeviceID>

With this results for all devices:

C:\Users\Bjorgvin\Downloads>particle keys server
Okay! New keys in place, your device will not restart.

C:\Users\Bjorgvin\Downloads>particle keys doctor xxx
New Key Created!
Saved!
Saved!
attempting to add a new public key for device xxx
submitting public key succeeded!
Okay! New keys in place, your device should restart.

This does not work for any of the five devices.

I have also tried particle doctor:

C:\Users\Bjorgvin\Downloads>particle doctor
The Device Doctor will put your device back into a healthy state
It will:

  • Upgrade system firmware
  • Flash the default Tinker app
  • Reset the device and server keys
  • Clear the Wi-Fi settings

The Doctor will operate on your Electron connected over USB
You'll be asked to put your device in DFU mode several times to reset different
settings.

Updating system firmware

Put the device in DFU mode
Tap RESET/RST while holding MODE/SETUP until the device blinks yellow.
? Select Continue when ready Continue

> Your device is ready for a system update.
> This process should take about 30 seconds. Here it goes!

! System firmware update successfully completed!

> Your device should now restart automatically.

Flashing the Device Doctor app

This app allows changing more settings on your device

Put the device in DFU mode
Tap RESET/RST while holding MODE/SETUP until the device blinks yellow.
? Select Continue when ready Continue

Flash success!

Clear all data in EEPROM storage

? Select Continue when ready Skip step

Resetting server and device keys

Put the device in DFU mode
Tap RESET/RST while holding MODE/SETUP until the device blinks yellow.
? Select Continue when ready Continue
Okay! New keys in place, your device will not restart.
New Key Created!
Saved!
Saved!
attempting to add a new public key for device xxx
submitting public key succeeded!
Okay! New keys in place, your device should restart.

Flashing the default Particle Tinker app

Put the device in DFU mode
Tap RESET/RST while holding MODE/SETUP until the device blinks yellow.
? Select Continue when ready Continue

Flash success!

The Doctor has restored your device!

Any idea way this is not helping with the red burst problem?

Thanks!

4

There are a couple causes of a rapid blinking cyan with red or orange flashes. Other possible causes are a problem in the configuration of your Electron on the cloud side, or a SIM configuration issue. Submit a support ticket with the device IDs and ICCIDs and we can see what the problem is.

A cloud debug log would cover all bases, but may not be necessary.

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