Electron just wont connect - flashing green

Anyone have any tips on getting the electron to connect.

If done the full setup.
Activated the data account
Got my email that the sim was active but it just continues to flash green.

It picks up my country right which is South Africa.

The signal shouldn’t be an issue. I had it on all night and driven in to work with me but it still wont connect.
Ive check the antennae is connected. reset it with the switch, reset it by taking the battery off.

I cant seem to see any instructions on how to use your own sim. It keeps taking me to the setup page that asks me to give the sim card details again.

not sure how I can get running.