Device Setup SDK not allowing to start setup process


#1

Since a couple of days the iOS device setup library is not going beyond the “Ready” button with the following error popup:
“Could not communicate with particle cloud. Are you sure your organization and product slugs are set up correctly? Customer not found in product”

With the Android app the setup fails at “Verifying Device Ownership” and the device doesnt get claimed.

We have a product and we are trying to claim the devices to the customer accounts. Serious issue preventing us from setting up the devices on customer accounts. Urgent help needed!