We want to verify we are proceeding in the right direction.
Created a product in OUR products dashboard
Product was flashed with PRODUCT firmware prior to claiming, including adding the app information in the header
We are able to create a shadow customer (THEIR account)
We obtain all of the necessary credentials
We are able to claim the aforementioned device
We can see the claimed device in THEIR dashboard
How do we get visibility to the new device on OUR account? We cannot see the product that we attached to our shadow customer.
Thanks for your assistance…