Customer/Product Creation

We want to verify we are proceeding in the right direction.


:ballot_box_with_check: Created a product in OUR products dashboard

:ballot_box_with_check: Product was flashed with PRODUCT firmware prior to claiming, including adding the app information in the header

:ballot_box_with_check: We are able to create a shadow customer (THEIR account)

:ballot_box_with_check: We obtain all of the necessary credentials

:ballot_box_with_check: We are able to claim the aforementioned device

:ballot_box_with_check: We can see the claimed device in THEIR dashboard

How do we get visibility to the new device on OUR account? We cannot see the product that we attached to our shadow customer.

Thanks for your assistance…

I guess (in summary) we are asking what the correct workflow is here…

When we are done creating the customer identity, we want the PRODUCT to automatically appear on our product list, correct? This is for a broadly distributed product that we will not want to have to manually “Approve” the devices, it needs to be part of our basic workflow at customer/device setup.

We started with the above method. We then tried to first claim the device with our account, only to get 403 errors when trying to set up the customer (to claim the device).

Our device needs to be accessible to the Particle cloud and through our website… we have successfully accomplished both, but separately.

Is there a specific person or group that these product related questions need to be directed to? As product developers, we are on a timeline.