So after opening two support tickets over the last week here and not getting a single response, I am about done with Particle’s Non Existent Support. You guys really need to hire more people for this, as your backend, has been having significant problems for me, for the last two weeks. My Boron LTE …

The Boron disconnects from from everything, including dropping from the cell tower.

Hey folks – wanted to jump back in to let you know that the Particle team is watching this thread closely and is actively working to triage these symptoms into multiple root cause issues with the help of AT&T and u-blox. In the meantime, if you are experiencing this issue we'd love to have your hel…

PS - @ric_hard I’m really appreciate of the effort you’ve gone through already to add detail to what’s going on with your device. Super impressed by the u-blox updater that you made! It looks like the device is using a 3rd party SIM – is that correct?

Correct. Using a 3rd party sim TELSTRA.

@ric_hard I love the modem update jig! Can you share some details on how you made it? Is the board CNC routed? What did you use for the pins?

@mstanley @will @Paul_M Let me just start with, I have evidence to back this theory up :slight_smile: So yesterday I had to drive 500km away (approx 7hrs). I decided to take one of my Boron’s with me and left one at home. Home Boron running 1.3.0 powered by 12v. Vehicle Boron running 1.1.1 power…

Hey folks, I have some Electrons experiencing a similar issue after upgrade to 1.1.0: Frequent Cloud Disconnects, then flashing green for extended periods of time, eventually resetting after something like 1-3 hours (our firmware resets itself after 2 hours offline). Occasionally one will flash cya…

I will be firing up one of our boxed borons and will try I do some logging here in a few days. I want to say I think this is not isolated to the cell boards. I have several photons at home and work on different firmware versions and I can say that the newer the firmware the worse the cloud connec…

Interesting. I’m now having a reconnection problem on my main development Boron LTE sitting on my desk. It has a high gain external antenna attached, and has been powered up and connected for about two weeks, including periodic resets. I pulled the USB connection to test battery life (2000mAH LiPo) …

Boron LTE Stuck Flashing Green

Troubleshooting

ric_hard July 4, 2019, 3:55am 57

Hey mate, in order not to hijack or steer this post in the wrong direction, i’ll post all the details on this post Ublox modem firmware update that way this one can stay on track with the bigger connectivity LTE issues.

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Boron LTE Stuck Flashing Green

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