Boron can't connect to cloud

toropov · February 8, 2019, 3:22pm

@peekay123 I’ve got the 2G/3G version. I was aware LTE only works in the US at the moment so I went with that one. I almost want to come down to Ottawa to test it there… I’m in London, which is not too small of a city and we’ve definitely got a good Tellus coverage. I’ve already tried to connect at three different locations in the city with no luck. Now that you said you have no issues connecting in Canada I wonder if there’s something wrong with my Boron after all…

pierrick · February 25, 2019, 11:41am

Hi @toropov any feedback from your side ? I had the same problem twice … recreat a ticket (74232) but no news about particle.

Hi stopped my boron some days and at the restart …is blinking green. Last time @rickkas7 did a manual operation who forced me to reinitialise my SIM …

It so upsetting …could not work on my platform …

toropov · February 26, 2019, 4:40am

It works!
So I’ve been in contact with the support team for quite a while and yesterday I was told to flash my Boron with the latest firmware as well as the new debugging tool. I did all that and it didn’t work at first. Then I decided to scan for providers while the antenna was detached just to verify that it wasn’t the issue. It didn’t connect at first as I expected and so I collected logs and went on to sending the email response. Then the Boron started to breathe cyan! With the antenna detached! I opened the serial port and saw some logs that said: “connected to cloud”. I then quickly plugged the antenna back in, it kind of rebooted I think and then connected to cloud once again! I then put it in listening mode, registered with the app and everything works now.

So here’s all that I did what got this thing to work for me (mostly copied from support email):

Install/update the CLI tool
Download the 0.9.0 system, Tinker, and bootloader .bin files for your device from the repository
Put it in DFU mode
particle flash --usb system-part1-0.9.0-boron.bin
particle flash --usb tinker-0.9.0-boron.bin
Now, put the device into listening mode and
particle flash --serial bootloader-0.9.0-boron.bin
Follow instructions here to flash the debug tool and it will run the tests.
Now, this is what I did after what the support team told me to do: Scan for providers (read the link above). Detach antenna and scan again. Wait till it connects (breathing cyan) and snap the antenna back on. Everything works then put in listening mode and register with the app.

This is probably just a coincidence that it happened to connect with the antenna detached and it’s probably due to the update, but I dunno, the Boron is sitting exactly where it was sitting all those countless times I tried to make it work. I never worked with the antenna attached and now somehow it works without the antenna and even with the antenna back in place ¯\_(ツ)_/¯

pierrick · February 28, 2019, 8:08am

i will try the news firmware and your advise ! thanks @toropov

kal · April 8, 2021, 11:34pm

Hi I am having the same issues with our new Boron LTE’s - I have had two Boron LTE devices working for the last month or two and never had any issues with the setup or connectivity.
I have attempted to follow the advice from this thread and this one (as I am in Australia), and haven’t gotten anywhere.
I have submitted an urgent support request as I have 100 Borons that need to be ready in 2 weeks.

Any help on what these logs mean, it looks like my attempts to change the UMNOPROF didn’t work(?):

> 0000015373 [app] INFO: Starting Tests!
0000015373 [app] INFO: Platform: Boron
0000015373 [app] INFO: Binary compiled for: 1.5.2
0000015374 [app] INFO: Cloud Debug Release 1.5.3
0000015374 [app] INFO: System version: 2.0.1
0000015375 [app] INFO: Device ID: e00fce6842b151d73fa74884
0000015375 [app] INFO: Power source: USB Host
0000015376 [app] INFO: Battery state: disconnected, SoC: -1.00
0000015376 [app] INFO: This device could have Ethernet (is 3rd generation)
0000015378 [app] INFO: FEATURE_ETHERNET_DETECTION not enabled, so Ethernet will not be used (even i
0000023385 [app] INFO: deviceID: e00fce6842b151d73fa74884
0000023386 [app] INFO: PMIC inputVoltageLimit: 3880 mV
0000023387 [app] INFO: PMIC inputCurrentLimit: 500 mA
0000023388 [app] INFO: PMIC minimumSystemVoltage: 3500 mV
0000023389 [app] INFO: PMIC chargeCurrentValue: 896 mA
0000023390 [app] INFO: PMIC chargeVoltageValue: 4112 mV
0000023390 [app] INFO: modem is not yet responding
0000023394 [system.nm] INFO: State changed: DISABLED -> IFACE_DOWN
0000023394 [system.nm] INFO: State changed: IFACE_DOWN -> IFACE_REQUEST_UP
0000023396 [net.pppncp] TRACE: PPP netif event from queue: 1
0000023396 [ncp.client] TRACE: Modem already on
0000023396 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023397 [system.nm] INFO: State changed: IFACE_REQUEST_UP -> IFACE_UP
0000023406 [app] INFO: Still trying to connect to cellular 00:00
0000023406 [app] INFO: Power source: USB Host
0000023406 [app] INFO: Battery state: disconnected, SoC: -1.00
0000023496 [ncp.client] TRACE: Setting UART voltage translator state 0
0000023596 [ncp.client] TRACE: Setting UART voltage translator state 1
0000023596 [ncp.client] TRACE: Muxer is not currently running
0000023597 [ncp.client] TRACE: Initialized muxer @ 460800 baudrate
0000023598 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000023598 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000023898 [gsm0710muxer] INFO: Stopping GSM07.10 muxer
0000023898 [gsm0710muxer] INFO: Gracefully stopping GSM07.10 muxer
0000023899 [gsm0710muxer] INFO: Closing all muxed channels
0000023899 [gsm0710muxer] INFO: Muxed channel 1 already closed
0000023899 [gsm0710muxer] INFO: Muxed channel 2 already closed
0000023900 [gsm0710muxer] INFO: Muxed channel 3 already closed
0000023900 [gsm0710muxer] INFO: Muxed channel 4 already closed
0000024551 [gsm0710muxer] INFO: Sending CLD (multiplexer close down)
0000025452 [gsm0710muxer] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000025502 [gsm0710muxer] INFO: GSM07.10 muxer thread exiting
0000025503 [gsm0710muxer] INFO: GSM07.10 muxer stopped
0000025503 [ncp.client] TRACE: Initialized muxer @ 115200 baudrate
0000025503 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000025504 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000025803 [gsm0710muxer] INFO: Stopping GSM07.10 muxer
0000025804 [gsm0710muxer] INFO: Gracefully stopping GSM07.10 muxer
0000025804 [gsm0710muxer] INFO: Closing all muxed channels
0000025804 [gsm0710muxer] INFO: Muxed channel 1 already closed
0000025805 [gsm0710muxer] INFO: Muxed channel 2 already closed
0000025805 [gsm0710muxer] INFO: Muxed channel 3 already closed
0000025805 [gsm0710muxer] INFO: Muxed channel 4 already closed
0000026456 [gsm0710muxer] INFO: Sending CLD (multiplexer close down)
0000027357 [gsm0710muxer] INFO: Received response to CLD or timed out, exiting multiplexed mode
0000027407 [gsm0710muxer] INFO: GSM07.10 muxer thread exiting
0000027408 [gsm0710muxer] INFO: GSM07.10 muxer stopped
0000027409 [ncp.at] TRACE: > AT
0000027412 [ncp.at] TRACE: < OK
0000027412 [ncp.client] TRACE: NCP ready to accept AT commands
0000027412 [ncp.at] TRACE: > ATI9
0000027416 [ncp.at] TRACE: < OK
0000027416 [ncp.client] TRACE: App firmware: 204
0000027416 [ncp.at] TRACE: > AT+UGPIOC?
0000027419 [ncp.at] TRACE: < +UGPIOC:
0000027422 [ncp.at] TRACE: < OK
0000027423 [ncp.at] TRACE: > AT+UGPIOR=23
0000027426 [ncp.at] TRACE: < +UGPIOR: 23,1
0000027426 [ncp.at] TRACE: < OK
0000027427 [ncp.client] INFO: Using internal SIM card
0000027427 [ncp.at] TRACE: > AT+CPIN?
0000027432 [ncp.at] TRACE: < +CPIN: READY
0000027432 [ncp.at] TRACE: < OK
0000027433 [ncp.at] TRACE: > AT+CCID
0000027440 [ncp.at] TRACE: < +CCID: 89014103273166807309
0000027440 [ncp.at] TRACE: < OK
0000027441 [ncp.at] TRACE: > AT+CCID
0000027443 [ncp.at] TRACE: < +CCID: 89014103273166807309
0000027444 [ncp.at] TRACE: < OK
0000027444 [ncp.at] TRACE: > AT+CIMI
0000027447 [ncp.at] TRACE: < OK
0000027447 [ncp.at] TRACE: > AT+UMNOPROF?
0000027450 [ncp.at] TRACE: < +UMNOPROF: 4
0000027454 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): unknown 4
0000027450 [ncp.at] TRACE: < OK
0000027451 [ncp.at] TRACE: > AT+CFUN?
0000027457 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000027458 [ncp.at] TRACE: < +CFUN: 1
0000027458 [ncp.at] TRACE: < OK
0000027459 [ncp.at] TRACE: > AT+CFUN=0,0
0000027463 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000027465 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000027548 [ncp.at] TRACE: < OK
0000027548 [ncp.at] TRACE: > AT+UMNOPROF=1
0000027553 [ncp.at] TRACE: < OK
0000027554 [ncp.at] TRACE: > AT+CFUN=15,0
0000027557 [app.help] INFO: Set module functionality (CFUN): silent reset (15)
0000027559 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000027556 [ncp.at] TRACE: < OK
0000038557 [ncp.at] TRACE: > AT
0000038560 [ncp.at] TRACE: < OK
0000038560 [ncp.at] TRACE: > AT+UMNOPROF?
0000038561 [ncp.at] TRACE: < +UMNOPROF: 0
0000050912 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): default (0)
0000038562 [ncp.at] TRACE: < OK
0000038562 [ncp.at] TRACE: > AT+CFUN?
0000050916 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000038563 [ncp.at] TRACE: < +CFUN: 1
0000038564 [ncp.at] TRACE: < OK
0000038564 [ncp.at] TRACE: > AT+CFUN=0,0
0000050920 [app.help] INFO: Set module functionality (CFUN): minimum functionality (0)
0000050923 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000038652 [ncp.at] TRACE: < OK
0000038653 [ncp.at] TRACE: > AT+UMNOPROF=1
0000038654 [ncp.at] TRACE: < OK
0000038655 [ncp.at] TRACE: > AT+CFUN=15,0
0000050928 [app.help] INFO: Set module functionality (CFUN): silent reset (15)
0000050930 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000038658 [ncp.at] TRACE: < OK
0000049658 [ncp.at] TRACE: > AT
0000049661 [ncp.at] TRACE: < OK
0000049661 [ncp.at] TRACE: > AT+UMNOPROF?
0000049664 [ncp.at] TRACE: < +UMNOPROF: 2
0000050935 [app.help] INFO: Mobile Network Operator Profile (UMNOPROF): AT&T (2)
0000049664 [ncp.at] TRACE: < OK
0000049665 [ncp.at] TRACE: > AT+IFC=2,2
0000049666 [ncp.at] TRACE: < OK
0000049666 [ncp.at] TRACE: > AT
0000049667 [ncp.at] TRACE: < OK
0000049667 [ncp.at] TRACE: > AT+COPS=3,2
0000050941 [app.help] INFO: Operator Selection (COPS) Set: mode=set format (3) format=numeric (2)
0000049669 [ncp.at] TRACE: < OK
0000049669 [ncp.at] TRACE: > AT+CGEREP=1,0
0000049670 [ncp.at] TRACE: < OK
0000049671 [ncp.at] TRACE: > AT+IPR=460800
0000049677 [ncp.at] TRACE: < OK
0000050677 [ncp.at] TRACE: > AT
0000050678 [ncp.at] TRACE: < OK
0000050678 [ncp.at] TRACE: > AT+URAT?
0000050680 [ncp.at] TRACE: < +CME ERROR: Operation not supported
0000050681 [ncp.at] TRACE: > AT+CEDRXS?
0000050682 [ncp.at] TRACE: < +CEDRXS:
0000050683 [ncp.at] TRACE: < OK
0000050683 [ncp.at] TRACE: > AT+CPSMS=0
0000050698 [ncp.at] TRACE: < OK
0000050699 [ncp.at] TRACE: > AT+CMUX=0,0,,1509,,,,,
0000050814 [ncp.at] TRACE: < OK
0000050815 [gsm0710muxer] INFO: Starting GSM07.10 muxer
0000050815 [gsm0710muxer] INFO: Openning mux channel 0
0000050815 [gsm0710muxer] INFO: GSM07.10 muxer thread started
0000050817 [gsm0710muxer] INFO: Openning mux channel 1
0000050819 [ncp.at] TRACE: > AT
0000050822 [ncp.at] TRACE: < OK
0000050822 [ncp.client] TRACE: NCP state changed: 1
0000050822 [net.pppncp] TRACE: NCP event 1
0000050823 [net.ppp.client] TRACE: PPP thread event ADM_UP
0000050823 [net.ppp.client] TRACE: State NONE -> READY
0000050826 [ncp.at] TRACE: > AT+CCID
0000050830 [ncp.at] TRACE: < +CCID: 89014103273166807309
0000050830 [ncp.at] TRACE: < OK
0000050831 [ncp.at] TRACE: > AT+CIMI
0000050834 [ncp.at] TRACE: < OK
0000050835 [ncp.at] TRACE: > AT+CGDCONT=1,"IP","10569.mcs"
0000050965 [app.help] INFO: PDP context definition (CGDCONT): cid=1 pdpType=IP APN=10569.mcs
0000050863 [ncp.at] TRACE: < OK
0000050863 [ncp.at] TRACE: > AT+CFUN=1,0
0000050969 [app.help] INFO: Set module functionality (CFUN): full functionality (1)
0000050971 [app.help] INFO:   Reset Mode: do not reset before setting fun (0)
0000050867 [ncp.at] TRACE: < OK
0000050868 [ncp.at] TRACE: > AT+CEREG=2
0000050975 [app.help] INFO: EPS network (CEREG) Set to location enabled (2)
0000050870 [ncp.at] TRACE: < OK
0000050870 [ncp.client] TRACE: NCP connection state changed: 1
0000050870 [net.pppncp] TRACE: NCP event 2
0000050871 [net.pppncp] TRACE: State changed event: 1
0000050871 [ncp.at] TRACE: > AT+COPS?
0000050872 [net.ppp.client] TRACE: PPP thread event LOWER_DOWN
0000050874 [ncp.at] TRACE: < +COPS: 0
0000050982 [app.help] INFO: Operator Selection (COPS) Read: mode=automatic (0)
0000050874 [ncp.at] TRACE: < OK
0000050875 [ncp.at] TRACE: > AT+CEREG?
0000050878 [ncp.at] TRACE: < +CEREG: 2,2
0000050986 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000050878 [ncp.at] TRACE: < OK
0000050879 [ncp.at] TRACE: > AT+CGMI
0000050882 [ncp.at] TRACE: < OK
0000050882 [app] INFO: manufacturer: u-blox
0000050886 [app] INFO: model: SARA-R410M-02B
0000050891 [app] INFO: firmware version: L0.0.00.00.05.08 [Apr 17 2019 19:34:02]
0000050895 [app] INFO: ordering code: SARA-R410M-02B
0000050899 [app] INFO: IMEI: 354724644194539
0000050903 [app] INFO: IMSI: u-blox
0000050907 [app] INFO: ICCID: 89014103273166807309
0000050908 [app] INFO: Still trying to connect to cellular 00:27
0000050908 [app] INFO: Power source: USB Host
0000050909 [app] INFO: Battery state: disconnected, SoC: -1.00
0000060908 [app] INFO: Still trying to connect to cellular 00:37
0000060908 [app] INFO: Power source: USB Host
0000060910 [app] INFO: Battery state: charged, SoC: 96.91
0000065979 [ncp.at] TRACE: > AT+CEREG?
0000065986 [ncp.at] TRACE: < +CEREG: 2,2
0000065988 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000065986 [ncp.at] TRACE: < OK
0000070908 [app] INFO: Still trying to connect to cellular 00:47
0000070908 [app] INFO: Power source: USB Host
0000070908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000080908 [app] INFO: Still trying to connect to cellular 00:57
0000080908 [app] INFO: Power source: USB Host
0000080908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000080987 [ncp.at] TRACE: > AT+CEREG?
0000080994 [ncp.at] TRACE: < +CEREG: 2,2
0000080996 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000080994 [ncp.at] TRACE: < OK
0000090908 [app] INFO: Still trying to connect to cellular 01:07
0000090908 [app] INFO: Power source: USB Host
0000090908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000095995 [ncp.at] TRACE: > AT+CEREG?
0000096001 [ncp.at] TRACE: < +CEREG: 2,2
0000096004 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000096001 [ncp.at] TRACE: < OK
0000100908 [app] INFO: Still trying to connect to cellular 01:17
0000100908 [app] INFO: Power source: USB Host
0000100908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000110902 [ncp.at] TRACE: > AT+CIMI
0000110907 [ncp.at] TRACE: < OK
0000110908 [app] INFO: Still trying to connect to cellular 01:27
0000110908 [app] INFO: Power source: USB Host
0000110908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000110985 [app.help] INFO: No compatible carriers found (searching for 01:00)
0000111008 [ncp.at] TRACE: > AT+CEREG?
0000111013 [ncp.at] TRACE: < +CEREG: 2,2
0000111016 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000111014 [ncp.at] TRACE: < OK
0000120908 [app] INFO: Still trying to connect to cellular 01:37
0000120908 [app] INFO: Power source: USB Host
0000120908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000126015 [ncp.at] TRACE: > AT+CEREG?
0000126021 [ncp.at] TRACE: < +CEREG: 2,2
0000126023 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000126021 [ncp.at] TRACE: < OK
0000130908 [app] INFO: Still trying to connect to cellular 01:47
0000130908 [app] INFO: Power source: USB Host
0000130909 [app] INFO: Battery state: disconnected, SoC: -1.00
0000140908 [app] INFO: Still trying to connect to cellular 01:57
0000140908 [app] INFO: Power source: USB Host
0000140908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000141021 [ncp.at] TRACE: > AT+CEREG?
0000141027 [ncp.at] TRACE: < +CEREG: 2,2
0000141029 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000141027 [ncp.at] TRACE: < OK
0000150908 [app] INFO: Still trying to connect to cellular 02:07
0000150908 [app] INFO: Power source: USB Host
0000150909 [app] INFO: Battery state: disconnected, SoC: -1.00
0000156028 [ncp.at] TRACE: > AT+CEREG?
0000156035 [ncp.at] TRACE: < +CEREG: 2,0
0000156038 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000156036 [ncp.at] TRACE: < OK
0000156135 [ncp.at] TRACE: < +CEREG: 0
0000156138 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000160908 [app] INFO: Still trying to connect to cellular 02:17
0000160908 [app] INFO: Power source: USB Host
0000160908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000170908 [app] INFO: Still trying to connect to cellular 02:27
0000170908 [app] INFO: Power source: USB Host
0000170908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000170936 [ncp.at] TRACE: > AT+CIMI
0000170942 [ncp.at] TRACE: < OK
0000170986 [app.help] INFO: No compatible carriers found (searching for 02:00)
0000171042 [ncp.client] TRACE: Sticky not registering EPS state for 15 s, PLMN reselection
0000171043 [ncp.at] TRACE: > AT+COPS=0,2
0000171048 [app.help] INFO: Operator Selection (COPS) Set: mode=automatic (0) format=numeric (2)
0000171054 [ncp.at] TRACE: < OK
0000171055 [ncp.at] TRACE: > AT+CEREG?
0000171060 [ncp.at] TRACE: < +CEREG: 2,0
0000171063 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000171060 [ncp.at] TRACE: < OK
0000180908 [app] INFO: Still trying to connect to cellular 02:37
0000180908 [app] INFO: Power source: USB Host
0000180908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000186061 [ncp.at] TRACE: > AT+CEREG?
0000186070 [ncp.at] TRACE: < +CEREG: 2,2
0000186073 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000186070 [ncp.at] TRACE: < OK
0000186170 [ncp.at] TRACE: < +CEREG: 2
0000186172 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000186270 [ncp.at] TRACE: < +CEREG: 0
0000186272 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000190908 [app] INFO: Still trying to connect to cellular 02:47
0000190908 [app] INFO: Power source: USB Host
0000190908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000200908 [app] INFO: Still trying to connect to cellular 02:57
0000200908 [app] INFO: Power source: USB Host
0000200908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000201171 [ncp.at] TRACE: > AT+CEREG?
0000201178 [ncp.at] TRACE: < +CEREG: 2,0
0000201180 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000201178 [ncp.at] TRACE: < OK
0000210908 [app] INFO: Still trying to connect to cellular 03:07
0000210908 [app] INFO: Power source: USB Host
0000210908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000216179 [ncp.at] TRACE: > AT+CEREG?
0000216185 [ncp.at] TRACE: < +CEREG: 2,0
0000216187 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000216185 [ncp.at] TRACE: < OK
0000216285 [ncp.client] TRACE: Sticky not registering EPS state for 30 s, PLMN reselection
0000216286 [ncp.at] TRACE: > AT+COPS=0,2
0000216291 [app.help] INFO: Operator Selection (COPS) Set: mode=automatic (0) format=numeric (2)
0000216296 [ncp.at] TRACE: < OK
0000220096 [ncp.at] TRACE: < +CEREG: 2
0000220098 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000220908 [app] INFO: Still trying to connect to cellular 03:17
0000220908 [app] INFO: Power source: USB Host
0000220908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000230908 [app] INFO: Still trying to connect to cellular 03:27
0000230908 [app] INFO: Power source: USB Host
0000230908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000230987 [app.help] INFO: No compatible carriers found (searching for 03:00)
0000230997 [ncp.at] TRACE: > AT+CIMI
0000231004 [ncp.at] TRACE: < OK
0000231104 [ncp.at] TRACE: < +CEREG: 0
0000231106 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000231205 [ncp.at] TRACE: > AT+CEREG?
0000231211 [ncp.at] TRACE: < +CEREG: 2,0
0000231214 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000231212 [ncp.at] TRACE: < OK
0000240908 [app] INFO: Still trying to connect to cellular 03:37
0000240908 [app] INFO: Power source: USB Host
0000240908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000246216 [ncp.at] TRACE: > AT+CEREG?
0000246223 [ncp.at] TRACE: < +CEREG: 2,0
0000246226 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000246223 [ncp.at] TRACE: < OK
0000250908 [app] INFO: Still trying to connect to cellular 03:47
0000250908 [app] INFO: Power source: USB Host
0000250908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000260908 [app] INFO: Still trying to connect to cellular 03:57
0000260908 [app] INFO: Power source: USB Host
0000260908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000261224 [ncp.at] TRACE: > AT+CEREG?
0000261230 [ncp.at] TRACE: < +CEREG: 2,0
0000261233 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000261230 [ncp.at] TRACE: < OK
0000270908 [app] INFO: Still trying to connect to cellular 04:07
0000270908 [app] INFO: Power source: USB Host
0000270908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000272830 [ncp.at] TRACE: < +CEREG: 2
0000272832 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000276331 [ncp.at] TRACE: > AT+CEREG?
0000276336 [ncp.at] TRACE: < +CEREG: 2,2
0000276339 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000276336 [ncp.at] TRACE: < OK
0000280908 [app] INFO: Still trying to connect to cellular 04:17
0000280908 [app] INFO: Power source: USB Host
0000280908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000290908 [app] INFO: Still trying to connect to cellular 04:27
0000290908 [app] INFO: Power source: USB Host
0000290908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000290988 [app.help] INFO: No compatible carriers found (searching for 04:00)
0000291037 [ncp.at] TRACE: > AT+CIMI
0000291042 [ncp.at] TRACE: < OK
0000291343 [ncp.at] TRACE: > AT+CEREG?
0000291348 [ncp.at] TRACE: < +CEREG: 2,2
0000291351 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000291349 [ncp.at] TRACE: < OK
0000300908 [app] INFO: Still trying to connect to cellular 04:37
0000300908 [app] INFO: Power source: USB Host
0000300908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000306349 [ncp.at] TRACE: > AT+CEREG?
0000306355 [ncp.at] TRACE: < +CEREG: 2,2
0000306357 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000306355 [ncp.at] TRACE: < OK
0000310908 [app] INFO: Still trying to connect to cellular 04:47
0000310908 [app] INFO: Power source: USB Host
0000310908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000320908 [app] INFO: Still trying to connect to cellular 04:57
0000320908 [app] INFO: Power source: USB Host
0000320908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000321356 [ncp.at] TRACE: > AT+CEREG?
0000321363 [ncp.at] TRACE: < +CEREG: 2,2
0000321365 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000321363 [ncp.at] TRACE: < OK
0000321463 [ncp.at] TRACE: < +CEREG: 0
0000321465 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000330908 [app] INFO: Still trying to connect to cellular 05:07
0000330908 [app] INFO: Power source: USB Host
0000330908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000336364 [ncp.at] TRACE: > AT+CEREG?
0000336371 [ncp.at] TRACE: < +CEREG: 2,0
0000336374 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000336372 [ncp.at] TRACE: < OK
0000340908 [app] INFO: Still trying to connect to cellular 05:17
0000340908 [app] INFO: Power source: USB Host
0000340908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000350908 [app] INFO: Still trying to connect to cellular 05:27
0000350908 [app] INFO: Power source: USB Host
0000350908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000350989 [app.help] INFO: No compatible carriers found (searching for 05:00)
0000351072 [ncp.at] TRACE: > AT+CIMI
0000351078 [ncp.at] TRACE: < OK
0000351378 [ncp.at] TRACE: > AT+CEREG?
0000351384 [ncp.at] TRACE: < +CEREG: 2,0
0000351386 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000351384 [ncp.at] TRACE: < OK
0000360908 [app] INFO: Still trying to connect to cellular 05:37
0000360908 [app] INFO: Power source: USB Host
0000360908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000366484 [ncp.client] TRACE: Sticky not registering EPS state for 45 s, PLMN reselection
0000366485 [ncp.at] TRACE: > AT+COPS=0,2
0000366490 [app.help] INFO: Operator Selection (COPS) Set: mode=automatic (0) format=numeric (2)
0000366497 [ncp.at] TRACE: < OK
0000366498 [ncp.at] TRACE: > AT+CEREG?
0000366502 [ncp.at] TRACE: < +CEREG: 2,0
0000366506 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000366503 [ncp.at] TRACE: < OK
0000370908 [app] INFO: Still trying to connect to cellular 05:47
0000370908 [app] INFO: Power source: USB Host
0000370908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000380908 [app] INFO: Still trying to connect to cellular 05:57
0000380908 [app] INFO: Power source: USB Host
0000380908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000381506 [ncp.at] TRACE: > AT+CEREG?
0000381514 [ncp.at] TRACE: < +CEREG: 2,2
0000381517 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000381514 [ncp.at] TRACE: < OK
0000381614 [ncp.at] TRACE: < +CEREG: 2
0000381616 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000387414 [ncp.at] TRACE: < +CEREG: 0
0000387416 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000390908 [app] INFO: Still trying to connect to cellular 06:07
0000390908 [app] INFO: Power source: USB Host
0000390908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000396615 [ncp.at] TRACE: > AT+CEREG?
0000396622 [ncp.at] TRACE: < +CEREG: 2,0
0000396624 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000396622 [ncp.at] TRACE: < OK
0000400908 [app] INFO: Still trying to connect to cellular 06:17
0000400908 [app] INFO: Power source: USB Host
0000400908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000410908 [app] INFO: Still trying to connect to cellular 06:27
0000410908 [app] INFO: Power source: USB Host
0000410908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000410990 [app.help] INFO: No compatible carriers found (searching for 06:00)
0000411123 [ncp.at] TRACE: > AT+CIMI
0000411128 [ncp.at] TRACE: < OK
0000411629 [ncp.at] TRACE: > AT+CEREG?
0000411634 [ncp.at] TRACE: < +CEREG: 2,0
0000411637 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000411634 [ncp.at] TRACE: < OK
0000420908 [app] INFO: Still trying to connect to cellular 06:37
0000420908 [app] INFO: Power source: USB Host
0000420908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000426635 [ncp.at] TRACE: > AT+CEREG?
0000426641 [ncp.at] TRACE: < +CEREG: 2,2
0000426644 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000426641 [ncp.at] TRACE: < OK
0000426741 [ncp.at] TRACE: < +CEREG: 2
0000426743 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000430908 [app] INFO: Still trying to connect to cellular 06:47
0000430908 [app] INFO: Power source: USB Host
0000430908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000440908 [app] INFO: Still trying to connect to cellular 06:57
0000440908 [app] INFO: Power source: USB Host
0000440908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000441647 [ncp.at] TRACE: > AT+CEREG?
0000441652 [ncp.at] TRACE: < +CEREG: 2,2
0000441655 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000441653 [ncp.at] TRACE: < OK
0000450908 [app] INFO: Still trying to connect to cellular 07:07
0000450908 [app] INFO: Power source: USB Host
0000450908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000456653 [ncp.at] TRACE: > AT+CEREG?
0000456659 [ncp.at] TRACE: < +CEREG: 2,2
0000456661 [app.help] INFO: EPS network (CEREG) Status: not registered, searching (2)
0000456659 [ncp.at] TRACE: < OK
0000460908 [app] INFO: Still trying to connect to cellular 07:17
0000460908 [app] INFO: Power source: USB Host
0000460908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000470908 [app] INFO: Still trying to connect to cellular 07:27
0000470908 [app] INFO: Power source: USB Host
0000470908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000470991 [app.help] INFO: No compatible carriers found (searching for 07:00)
0000471159 [ncp.at] TRACE: > AT+CIMI
0000471167 [ncp.at] TRACE: < OK
0000471267 [ncp.at] TRACE: < +CEREG: 0
0000471269 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000471667 [ncp.at] TRACE: > AT+CEREG?
0000471674 [ncp.at] TRACE: < +CEREG: 2,0
0000471677 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000471674 [ncp.at] TRACE: < OK
0000480908 [app] INFO: Still trying to connect to cellular 07:37
0000480908 [app] INFO: Power source: USB Host
0000480908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000486775 [ncp.at] TRACE: > AT+CEREG?
0000486782 [ncp.at] TRACE: < +CEREG: 2,0
0000486784 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000486782 [ncp.at] TRACE: < OK
0000490908 [app] INFO: Still trying to connect to cellular 07:47
0000490908 [app] INFO: Power source: USB Host
0000490908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000500908 [app] INFO: Still trying to connect to cellular 07:57
0000500908 [app] INFO: Power source: USB Host
0000500908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000501788 [ncp.at] TRACE: > AT+CEREG?
0000501793 [ncp.at] TRACE: < +CEREG: 2,0
0000501796 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000501794 [ncp.at] TRACE: < OK
0000510908 [app] INFO: Still trying to connect to cellular 08:07
0000510908 [app] INFO: Power source: USB Host
0000510908 [app] INFO: Battery state: disconnected, SoC: -1.00
0000516794 [ncp.at] TRACE: > AT+CEREG?
0000516802 [ncp.at] TRACE: < +CEREG: 2,0
0000516804 [app.help] INFO: EPS network (CEREG) Status: not registered, not searching (0)
0000516802 [ncp.at] TRACE: < OK

Karthik · April 9, 2021, 1:45am

Hi Kal,
Did you go through this process and change the Boron settings to use an external sim card and set your service provider’s APN? Your log shows it uses internal SIM card. It should be external. Also, what Simcard / mobile operator are you using in Australia? The UMNOPROF might be different for them.
Karthik

kal · April 9, 2021, 1:47am

I tried both using the Particle internal sim and then I tried the external sim by following the process you linked. I’m using a Soracom sim.
For our other Borons they work both with the internal sim and the external Soracom sim - and that was without changing the UMNOPROF.

CMcKimm · July 15, 2021, 1:18pm

Hi there, I seem to be having a similar issue when using particle identify. I am trying to automate the flashing process of Borons and part of this process is to grab the ICCID number to activate the sim, however, particle identify seems to randomly produce inconsistent responses, as detailed below.

The process I go through is the following:

particle usb dfu
particle update
particle usb dfu
particle flash --usb tinker
particle usb listen
particle identify

Sometimes I will receive four lines of output which include (I’m not going to write out the full values for speed sake, hence the ellipsis):

Your device id is e00f...
Your IMEI is 3588...
Your ICCID is 8931...
Your system firmware version is 2.1.0

However, even when I do the exact same process, sometimes I will only receive the following two lines:

Your device id is e00f...
Your system firmware version is 2.1.0

This is an issue as I need the ICCID to activate the sim.

I was just wondering if there was any further understanding of what might cause this behaviour? How can I ensure that all four lines are printed out?

Thank you very much in advance!

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