I tried setting up my Boron 404 (I am in central USA) using the phone app. I believe I may have blocked my SIM because of this (as indicated in this post). The solution was to DM the person for them to reset my device, but the user is no longer active. Is there anyone else I can reach out to?
You should use setup.particle.io to set up a Boron. The mobile app is not supported anymore.
Right, when I tried using setup.particle.io, it still continues to blink green. I am wondering if that is because I mistakenly used the app first.
If it's still blinking green, use the web device doctor and copy and paste the log output here.
It stopped blinking green the next day, i.e., it took about 24 hours as expected for the device to get connected to the internet via cellular.
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That's unusual for a 404/404X. It does occur more frequently with the 402.
Sometimes the mobile operator has a delay in sending out the SIM activation to all of the operators in all of the countries.