While attempting to onboard a new argon I get “The Bluetooth connection was dropped unexpectedly. Please restart the setup and try again.”
I have tried 2 different argon with the same result.
Firmware update works, it joins the WiFi and begins to connect to the cloud. It blows up at the same point each time while attempting to connect to cloud. The device has to be hard reset each time.
I got the same issue, and I have tried with Iphone 7+ and Galaxy Note 8.
At first I thought it was because I didn’t have a 5ghz wifi connection. I checked my router and it is a dual band. I even split up the networks and changed the name and password to ensure there was no mix up.
Still same outcome.
I did notice that in Android bluetooth does not drop, but it does not connect. Also as a side note I noticed that in the android menu you have more steps that the ones you see in the iphone.
Similar issue: I was able to pair the argon and my Google Pixel. Argon updated firmware OK. I gave it the WiFi credentials. My phone reported connection to the internet, but then the argon sent into a connection cycle alternating slow green blinking and fast green blinking interspersed with a flash of cyan. I can not now pair to the argon. Reset and power off did not work. It is now a blinking small brick.
press reset and mode together. release reset while holding mode for ~10 seconds. The light will go through a progression of colors which escapes me at the moment. After about 10 seconds the device will reset to factory and you can try again.
Can’t wait to see how the 9 Xenons work for you. I have 5 xenonx on test now.
Can you change your password so the ”, ” is not in there? I’m assuming that’s the issue.
You could also try another device for the setup to see if it also throws the password error message. My setup went well on an iPad and there are issues with Samsung phones so avid that for now.