App can't scan Xenon Data Matrix

It appears that some Xenon stickers are missing a digit. If anyone cannot get the Xenon sticker to scan but can get other stickers to scan, or get a “non a xenon” error:

  • If you have a data matrix/QR code reader, scanning the code is best.
  • Or take a clear picture of the code. It needs to be clear enough that we can scan the code off the picture.

Then submit the picture(s) or code(s) in a support request and we can generate an image of the corrected sticker. It will be returned by email, you can scan the image right off your computer screen using your phone during setup.