Windows CLI Installer fails

peekay123 · January 7, 2019, 1:41pm

@ZinggJM, no, there is no prerequisite. However, I have installed using “Run as Administrator” on my Win10x64 Home system. I also had to include the OpenSSL directory (created by the installer) in the PATH. The PC in question is a Gole 1 handheld PC with 4GB of RAM, 64GB of SSD, one USB3 and one USB2 port.

ZinggJM · January 7, 2019, 3:09pm

@peekay123, thank you. I just run the installer again, run as administrator. It failed, but reported ok.

This is my path after the installation:

C:\Users\ZinggJ>path
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0;C:\WINDOWS\System32\OpenSSH;C:\Users\ZinggJ\AppData\Local\Microsoft\WindowsApps;C:\OpenSSL-Win32\bin;C:\Users\ZinggJ\AppData\Local\particle\bin;

this is in the error.log:

2019/01/04 17:49:43 Manifest version 0.3.3-d3120d4, Installed version 0.3.3-d3120d4
2019/01/04 17:49:43 particle: Adding dependencies...
2019/01/04 17:50:26 done
2019/01/04 17:50:26 particle: Installing plugins...
2019/01/04 17:50:28
2019/01/04 17:50:28 !
2019/01/04 17:50:28
2019/01/04 17:50:28 ! exit status 3221225477
2019/01/04 17:50:28 particle: Installing plugins (retrying)...
2019/01/04 17:50:28
2019/01/04 17:50:28 ! Error installing package.
!
! Try running again with GODE_DEBUG=info to see more output.
2019/01/04 17:51:23 Time since last update 1m40.3727377s, update in block
2019/01/04 17:51:23 particle: Installing plugins...
2019/01/04 17:51:23
2019/01/04 17:51:23 !
2019/01/04 17:51:23
2019/01/04 17:51:23 ! exit status 3221225477
2019/01/04 17:51:23 particle: Installing plugins (retrying)...
2019/01/04 17:51:23
2019/01/04 17:51:23 ! Error installing package.
!
! Try running again with GODE_DEBUG=info to see more output.
2019/01/04 17:53:41 Time since last update 3m58.9411817s, update in block
2019/01/04 17:53:41 particle: Installing plugins...
2019/01/04 17:53:42
2019/01/04 17:53:42 !
2019/01/04 17:53:42
2019/01/04 17:53:42 ! exit status 3221225477
2019/01/04 17:53:42 particle: Installing plugins (retrying)...
2019/01/04 17:53:42
2019/01/04 17:53:42 ! Error installing package.
!
! Try running again with GODE_DEBUG=info to see more output.
2019/01/07 15:51:45 Time since last update 70h2m2.7374615s, update in block
2019/01/07 15:51:45 particle: Installing plugins...
2019/01/07 15:51:46
2019/01/07 15:51:46 !
2019/01/07 15:51:46
2019/01/07 15:51:46 ! exit status 3221225477
2019/01/07 15:51:46 particle: Installing plugins (retrying)...
2019/01/07 15:51:46
2019/01/07 15:51:46 ! Error installing package.
!
! Try running again with GODE_DEBUG=info to see more output.

C:\Users\ZinggJ\AppData\Local\particle\node_modules

is empty.

peekay123 · January 7, 2019, 3:20pm

@ZinggJM, I have NEVER seen such hassles running the installer! I suspect something is blocking the plugin downloads, either in windows or on your router. I had issues with the Nodejs npm installation before the Windows CLI installer came out. After that, I have never had an issue.

ZinggJM · January 7, 2019, 3:41pm

I don’t think it is the router, as I have successfully installed on a notebook on the same network.

It is hard to diagnose, if there are no useful logfiles around. Once I new where to look for blocked port accesses, but this was on Windows 2000 or Windows 7…

ninjatill · January 7, 2019, 4:29pm

@ZinggJM, check out this post... another user was having problems with the CLI installer that turned out to be blocked network traffic. I did some testing with Wireshark to determine the server(s) that the CLI installer contacts:

ZinggJM · January 7, 2019, 7:16pm

@ninjatill, thank you for your answer. Unfortunately I am not clever enough to understand what I could do. Or is this an explanation why it doesn’t work? TCP port 443, isn’t this a standard port? Or do I need to allow some application to use that port in Windows Defender? I am my own network administrator, so I can’t ask anybody else for help.

ninjatill · January 7, 2019, 7:43pm

Things to check:

can you do a nslookup for binaries.particle.io?
c:\> nslookup binaries.particle.io

can you do a nslookup for registry.npmjs.org?
c:\> nslookup registry.npmjs.org

can you ping binaries.particle.io and do you get a response?
c:\> ping binaries.particle.io
can you ping registry.npmjs.org and do you get a response?
c:\> ping registry.npmjs.org
If all the above works successfully, can you enter https://binaries.particle.io into a browser and get this result?:

ZinggJM · January 7, 2019, 7:57pm

Microsoft Windows [Version 10.0.17763.195]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\ZinggJ>nslookup binaries.particle.io
Server:  UnKnown
Address:  192.168.2.104

Non-authoritative answer:
Name:    binaries.particle.io
Address:  195.186.210.161


C:\Users\ZinggJ>nslookup registry.npmjs.org
Server:  UnKnown
Address:  192.168.2.104

Non-authoritative answer:
Name:    registry.npmjs.org
Addresses:  2606:4700::6810:1223
          2606:4700::6810:1623
          2606:4700::6810:1323
          2606:4700::6810:1a23
          2606:4700::6810:1b23
          2606:4700::6810:1923
          2606:4700::6810:1523
          2606:4700::6810:1823
          2606:4700::6810:1123
          2606:4700::6810:1723
          2606:4700::6810:1023
          2606:4700::6810:1423
          104.16.18.35
          104.16.21.35
          104.16.19.35
          104.16.25.35
          104.16.26.35
          104.16.24.35
          104.16.22.35
          104.16.27.35
          104.16.16.35
          104.16.20.35
          104.16.17.35
          104.16.23.35


C:\Users\ZinggJ>ping binaries.particle.io

Pinging binaries.particle.io [195.186.210.161] with 32 bytes of data:
Reply from 195.186.210.161: bytes=32 time=24ms TTL=240
Reply from 195.186.210.161: bytes=32 time=22ms TTL=240
Reply from 195.186.210.161: bytes=32 time=24ms TTL=240
Reply from 195.186.210.161: bytes=32 time=17ms TTL=240

Ping statistics for 195.186.210.161:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 24ms, Average = 21ms

C:\Users\ZinggJ>ping registry.npmjs.org

Pinging registry.npmjs.org [104.16.23.35] with 32 bytes of data:
Reply from 104.16.23.35: bytes=32 time=22ms TTL=54
Reply from 104.16.23.35: bytes=32 time=44ms TTL=54
Reply from 104.16.23.35: bytes=32 time=15ms TTL=54
Reply from 104.16.23.35: bytes=32 time=21ms TTL=54

Ping statistics for 104.16.23.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 44ms, Average = 25ms

C:\Users\ZinggJ>

Latest versions of various Particle tools are kept here.

ninjatill · January 7, 2019, 8:06pm

In my mind, you just ruled out networking problems including DNS, TCP/IP connectivity and TLSv1.2. So, this does not rule out that Windows Defender or Windows Firewall is blocking the CLI application. I would try to temporarily disable both those services while running the installer as admin again.

ZinggJM · January 7, 2019, 8:17pm

I tried this, and got the same result. I will uninstall and repeat this test tomorrow.

ZinggJM · January 8, 2019, 1:08pm

I uninstalled Particle CLI and OpenSSL, increase PageFile size and switched off Windows Defender and Firewall. I run Windows CLI installer again as administrator, with the same result.

In C:\Users\ZinggJ\AppData\Local\Temp I see a new file aria-debug-7804.log with content:

2019-01-08 13:29:17.917|00008248|
C:\build\aria-cpp-v1\clienttelemetry\src\LogManagerImpl.cpp(626): class Microsoft::Applications::Telemetry::ILogger *__thiscall Microsoft::Applications::Telemetry::LogManagerImpl::Initialize(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const struct Microsoft::Applications::Telemetry::LogConfiguration &) WARNING: Invalid in-ram queue size (20971520), adjusted to max ram queue size

I have no idea if this is related to the issue.

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Windows CLI Installer fails

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