I’ve tried without success to connect my Photon via the Android app. The sequence usually stops at the second step, connecting to the WiFi network, but occasionally will make it to the fifth step, verifying product ownership, before failing. I’ve tried the suggested workarounds - particle-cli and p…

Alright, describing colors in text is evidently not working. If possible, upload the video to youtube and post the link here. A dropbox link, or a google drive link should also work. If neither of those is available, try mailing it to support (at) particle.io If so, do reference this thread so they …

Try the link below [image] Dropbox - Link not found Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again! It should give an idea of the initial behavior. I can do a longer s…

YES! “A picture speaks a thousand words”, that video certainly helped! It’s the ‘blinking orange’ issue as far as I’m able to tell from the video :smile: That means that, somehow, your key probably got corrupted. Not to worry, there a solution for that :smile: First, back-up your current key, you …

Backing up the keys resulted in C:\Projects>particle keys save mykey.der running dfu-util -l Found DFU device 2b04:d006 running dfu-util -d 2b04:d006 -a 1 -s 34:612 -U mykey.der running openssl rsa -in mykey.der -inform DER -pubout -out mykey.pub.pem Error saving key from device... Error: Command …

Ah yes, since it might be pertinent, the version of OpenSSL I have is 0.9.8 rather than the latest 1.0.x source available online.

Alack alas, no luck with the latest openssl version. Same error messages as before. I know that a factory reset risks bricking the board, but would it restore a valid key or was the key corrupted when the board was originally factory flashed? Yow, maf

No no. I don’t think it does and there’s no point in factory resetting for now. May i know what’s your issue to give more concrete advice?

The Photon board would not connect out of the box, and the cause seems to be corrupt encryption keys. I’ve followed the instructions to backup and re-create keys, but the commands fail with openssl errors. It seems that any command to retrieve keys from the device encounter problems with the header …

@maf , What is the status of the RGB led? Flashing cyan with occasional orange?

Will not complete setup via app [SOLVED]

Troubleshooting

kennethlimcp September 16, 2015, 11:05pm 21

@maf,

can you try upgrading OpenSSL? I have the recommendation here: Tutorial: Particle-cli on Windows [07 Jun 2015]

Let me know?

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Will not complete setup via app [SOLVED]

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