Well not that easy IoT, particle electron out of the box didnt work

Troubleshooting
1

So i took the particle electron out, followed the getting started and got stucked into “claiming you electron screen” LED never blinked Cyan. The LED was white since the first power up.

Contacted support and downloaded the debug thing

And i get that is connected

0000020316 [system] INFO: ARM_WLAN_WD 2
0000020316 [system] INFO: ARM_WLAN_WD 2
0000020316 [system] INFO: CLR_WLAN_WD 1, DHCP success
0000020316 [system] INFO: CLR_WLAN_WD 1, DHCP success
connected to the cellular network in 0 milliseconds
connected to cellular network!

then i get this

0000511701 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0
0000511701 [comm.dtls] INFO: session cmd (CLS,DIS,MOV,LOD,SAV): 0
0000511702 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10
0000511702 [comm.protocol.handshake] ERROR: Could not send HELLO message: 10
0000511703 [system] INFO: Send event spark/device/key/error=5
0000511703 [system] INFO: Send event spark/device/key/error=5
0000511704 [comm.coap] TRACE: sending message id=a
0000511704 [system] WARN: Cloud handshake failed, code=10
0000511704 [system] WARN: Cloud handshake failed, code=10
0000511955 [system] INFO: Cloud: disconnecting
0000511955 [system] INFO: Cloud: disconnecting
0000511955 [system] TRACE: Close Attempt

Any idea whats going on and what do i need to do next?

is still not connecting

2

@ParticleD, or @mstanley are you able to assist?

3

put your device in listen mode by

To put your Photon in Listening Mode, hold the SETUP button for three seconds, until the RGB LED begins blinking blue.

then in CLI you type

particle serial inspect

that will dump you some info that you can paste here for the guys. Don't know if that useful for your problem.

4

Got it to work… by searching on the forums and finally doing the particle doctor thing and updating keys … i think that should be in the documentation that the keys most be refresh after sometime by the CLI

1 Like
5

Hey buton,

Glad you got it figured out. :slight_smile:

Keys don’t necessarily need reflashed after a set time period. There are a number of causes that can cause them to need reflashed, though.