One of my clients is experiencing a condition on his Photon that is not among the documented device modes. After bootup, his device ends up in the status LED being solid blue. There are other strange circumstances, too: it does successfully connect to the WiFi, it can even send log messages via syslog, and synchronize time with the Particle Cloud. However, the console shows it as offline.
Does anybody know what’s happening to this Photon and how can I get it connect to the cloud again?