Unable to access device logs

Cloud
1

Hello! I'm a new particle user and I'm having an issue that I was hoping to get some help with.

I'm unable to see the logs for my device. My account state is very simple: I have a free account, that contains one product, and that product contains one device (a Photon 2 / P2). I'm accessing the Particle console via Chrome with no extensions installed.

When I navigate to https://console.particle.io/logs, I get an error toast in the bottom right corner that says "There was a problem accessing your product. Please try again later." When I view my browser console output using developer tools, I see this error stacktrace:

Error while processing route: product.index Product not found Error: Product not found
    at n (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:605:13)
    at n (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:9008:19)
    at new n (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:9011:100)
    at n.handleResponse (https://console.particle.io/assets/pconsole-c0612d64411350910cbf7870851782cc.js:12:17)
    at s (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:9047:14)
    at https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:9090:8
    at Ember.RSVP.Promise.d.error (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:9090:19)
    at l (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:167:118)
    at Object.fireWith [as rejectWith] (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:168:698)
    at k (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:448:468)
    at XMLHttpRequest.<anonymous> (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:459:206)
    at XMLHttpRequest.r (https://console.particle.io/assets/vendor-9be11a190ad02bc795aa9cde97fcfd54.js:41544:52)

I've seen a couple other forums posts from users who seem to have had a similar problem, but there was no followup or detailed resolution in those threads. Any help is appreciated! Thank you.

2

How did you get to /logs? The page for the event log is /events not /logs.

There are also two event logs pages, one at the top level of your account, and on once you go into your product. It would be good to know if the behavior is different for either of those.

3

Hi rickkas7, thanks for your time and help.

I was navigated to /logs by a navigation button in the Web IDE, specifically the "Console" button outlined in the bottom left of this screenshot.

Screenshot 2025-05-01 at 10.27.09 AM
Screenshot 2025-05-01 at 10.27.09 AM718×1374 68.6 KB

I will test the two different event log pages later today and let you know what I see. Thanks!