I have four trackers running a custom firmware based on fw v11 (2.0.0-rc4) that crashed at different times this week. The cloud light is fixed on. The GPS light is off. They don’t send vitals anymore and don’t respond to cloud commands.
Of course it’s hard to ask (and provide) support on a custom firmware but the modifications are very limited and these trackers had been running fine since November.
What makes it even more surprising is that they are part of different groups of trackers assigned to different locations and some other trackers in the same groups with the same firmware are still working fine.
I have sent more details to support but wanted to ask here to see if anyone has an idea on the best way to recover them besides waiting for the battery to run out? If I had physical access I would open the box (void the warranty?) and disconnect/reconnect the battery but where they are I don’t have anyone technical enough to do this.
Has anyone else seen this happen recently?