[SOLVED]Electron not responding to reset and mode button combo

Hi there,

I just received my new Electron and I am trying to update the firmware with Particle Device Updater. That fails. The troubleshooter says to try it with the Electron in Safe Mode. However I can’t get it in Safe Mode. When I push both buttons (I tried and tried even pushed it for 20 seconds) the neopixel will not light up. The only thing giving feedback is the d7 Led that is HIGH.

How can I solve this?

PS: I don’t have Tinker because of Windows Phone

It’s not a matter of keeping both buttons pressed, but only SETUP/MODE and releasing RESET.

As long you keep RESET pressed, well the device will be kept in reset state :wink:

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Thanks @ScruffR for the help!