Sandbox paused has undesirable side effects


To my chagrin I noticed a couple of days ago that one of my devices had made way more cloud calls than are allowed in the sandbox. I have since found out what caused it.

A side effect of the sandbox being paused is that there are no OTA updates available. This halts all developmental testing whether it needs the sandbox or not.

If I ask nicely, may I implore someone that can, to please turn my sandbox back on now that the problem has been fixed?

Thanks for any efforts in this regard,
Joerg Seiler

That sounds frustrating!

Can you please DM me with your account info and the device id of the rogue device? I'll take a look and see what I can do.

I have the same problem. :frowning:

I accidentally forgot my device running last month, and that resulted in high data usage and paused Sandbox.
A new billing cycle startet 29/09, but I still cant use my monthly share of data . Will you please help me to regain access to my data?

Without my records and without finishing my project, I am likely to fail the exam, so please help me as fast as possible.

Kind regards
Valentin Tudora-Mayer

Can you please DM me with your account info and the device id? I'll see what I can do.

Why does the Celluar data cap impact the use of WIFI only devices? My one cell device exceeded the limit and now all of my devices are frozen/paused desipite having 89,000 remaining data operations for the month.

The sandbox is viewed as a holistic environment. If you go past the limits in one area that indicates that the account as a whole has likely outgrown the sandbox, though we do understand the occasional error.

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