Reclaiming the device

Hi there. I am trying to reclaim my device and start using it. I can successfully claim the device but the problem is I cannot flash code in it. It looks like I do not have full access to it since I cannot even signal the device using the particle App.
This just happened after I received an email from Particle saying they freeze my account until it is cleaned up and I have done that but I still can’t have full access to the device to at least flash the code.

Your help and insight will be helpful.


Thank you for reaching out. If you could please refer to the support ticket as some additional information is needed.

Thank you!