Hi all, I would like to resurrect this thread. I’m spending the week in the office with the network problem, so I’m better able to troubleshoot.
Now that I’m here, I can see that the photons aren’t breathing cyan, they are flashing cyan. So they are on the WiFi but not reaching the Particle cloud. I have a hotspot that I can control, and they happily breathe cyan when connected to the hotspot. So I’m pretty convinced that the problem is with the corporate network here. Maybe a firewall problem? FWIW there is no captive portal.
I got IT here to open up 54.208.229.4:5683, as per [this][1] thread. They say they have done it but I don’t know how to double check. I wasn’t able to ping that IP address, and telnet 54.208.229.4 5683 timed out. However, I tried both those things from the hotspot and they didn’t work there either. Any chance the IP/port have changed since that thread was written? Does anyone have any other ideas of things I could try?
Thanks for any help you can give!
[1]: [Resolved]Spark Cloud - IP range and ports for firewall