I am trying to setup my Photon using the Particle app for Android, and the process goes flawlessly until the step where the app says Verifying product ownership. After this, I close the app and the Photon LED continues to quickly flash cyan. I have tried repeating the process, putting the Photon back into listening mode each time with the same results.
The Wi-Fi that I am using requires that all devices register their MAC address before gaining internet access from the network. Could this be the cause of the issue I am facing? If so, how can I find the MAC address without first setting up the device?
I also tried using the Particle CLI to setup my Photon while it is plugged into USB. I get all the way to the step after I select my Photon, and it gives the error message I am unable to automaticly connect to Wi-Fi networks (-___-). I have tried manual mode with no luck. Is this the same issue?
Thanks for posting! Yes it sounds like the photon is having trouble getting on the network, if you’re using the CLI, you can get the MAC address by putting the photon back into listening / setup mode (hold setup button until it blinks blue). Then type:
particle serial mac
# you should see back:
Your device MAC address is 6c:0b:.....
I used the particle serial list and the Photon shows up as COM1. When I use particle serial mac or particle serial identify, I get the error message serial: Serial timed out. Do you know what could be causing this?
Hmm, it could be that your device isn’t in listening / setup mode? Try holding down the setup button for 3+ seconds until the device starts flashing blue. If it’s in this mode already, maybe try switching your USB cable or usb port?
@Dave I did make sure that the device was in Listening Mode (verified by the LED blinking dark blue) and I tried multiple cables. I was able to find the MAC address by connecting to the Photon’s WiFi on my phone and using a WiFi scanning app to get the address and got it registered with my school, so I guess this is a non-issue so far. I am still curious as to what the issue was.
Ooh hmm. I think there was a very early version of photon firmware that had some serial issues. If your photon hasn’t been online to be updated, it’s possible it’s running an older version with this issue. I’m guessing if the photon has been online it’s been updated, so the problem should have now resolved itself if that was it. Sorry about that!