Using the IOS app, it configures, connects to wi-fi, but fails at the Ownership step. I assume this is the same as the Claim Device via USB. With the IOS app the Photon is left flashing green. I’ve reset it a number of times - same problem. I then loaded Node.js and tried the terminal USB connec…

try to reflash the Particle cloud keys in DFU mode (blinking yellow) with: Download the server public key from https://s3.amazonaws.com/spark-website/cloud_public.der and use the command dfu-util -d 2b04:d006 -a 1 -s 2082 -D cloud_public.der

[image] kennethlimcp: dfu-util -d 2b04:d006 -a 1 -s 2082 -D cloud_public.der iMac002:Spark kevinhankinson$ dfu-util -d 2b04:d006 -a 1 -s 2082 -D cloud_public.der dfu-util 0.8 Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc. Copyright 2010-2014 Tormod Volden and Stefan Schmi…

particle device add will not work until the device is breathing cyan (not flashing/blinking) Hmm… If there’s no red flashes then that’s super weird. Can you factory reset and re do the steps for sending wifi credentials? Sorry for the trouble :wink:

If I do a factory reset, will the photon still have the new keys I just loaded via DFU, or do I need to redo this step as well? I need to leave this for now (need to leave for a weekend trip)… but thank you for your input, it is appreciated. I will pick this up on my return.

The keys will stay so you can attempt a factory reset. :slight_smile:

This can also happen if your behind a firewall. Can you open up a terminal/command line and issue the following command: telnet device.spark.io 5683 or telnet device.particle.io 5683. If you get lots of gibberish text back then your firewall isn’t the problem

Hi Thank you for the suggestion. This is a residential broadband connection, no firewall in place. My Core products connect ok.

Ah. Ok. Have you performed the keys doctor command as well? See this page for information on how to do that.

If I do get the photon to register, will this resolve the issues so I can send out to a customer to setup on their network using the mobile app? Or are they expected to go through the same, low level processes?

Photon Setup Failed at "Verify Product Ownership"

Troubleshooting

kennethlimcp July 3, 2015, 6:29am 54

The keys will stay so you can attempt a factory reset.

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Photon Setup Failed at "Verify Product Ownership"

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