Photon issues while updating new program yesterday, two different states

Troubleshooting
1

I had set-up two of my photons earlier and they were running fine. Yesterday, I tried flashing a new program and they seemed to take longer in the firmware update than usual.
Finally, I see that they reached the following state:
Photon #1: 'persistent white on LED'.
Photon #2: unclaimed from account, flashing blue, unable to setup using app even though it recognizes it initially. tried setup over USB, end up with this...

[Error: Unable to obtain claim code]
! PROTIP: We need an active internet connection to successfully complete setup.
! PROTIP: Are you currently connected to the internet? Please double-check and try again.

Not able to put them to flashing blue state.
Not sure if this is a issue with the new firmware. Pls help resolve this.
Thanks

2

Sorry to hear of your troubles. The photon that is stuck on white, please put the photon in DFU mode and run this command:

dfu-util -d 2b04:d006 -a 0 -s 0x8000000:0x100000 -U steady_white.bin

and email the file to me please, and I’ll investigate what steps are needed to get out of that.

Thanks,
mat.

3

Also please try safe mode.