Photon connection issues - enterprise network

Hey all,

Help an IoT tinkerer out.

I’m an architect / designer / researcher doing a small test project for studying occupancy in built space. I’ve made a sensor mote, using a Photon, for collecting data on interior environmental conditions. I’m deploying in a large corporate space where the wifi network (2.4ghz) is layered with enterprise login pages. I’m working with the IT folks there, who’ve made a separate SSID just for my Photon device. They’ve configured this:

SSid: ****
Security type: wpa2 (AES)
username: ****
password: ****

Still having connection issues. Never gets off of the blinking green state.

I’m using the CLI and “particle setup” to connect. It goes through to the end of the setup routine and stalls at the "reconnecting to network and “connection to the cloud” steps. See below, I’ve pasted the CLI commands.

I’m no network expert, what might be some good questions for the IT folks to troubleshoot this? Thanks

? Would you like to manually enter your Wi-Fi network configuration? Yes
? Please enter the SSID of your Wi-Fi network: ****
? Please enter your Wi-Fi network password (leave blank for none): ****
? Please select the security used by your Wi-Fi network: WPA2 AES
> Here's what we're going to send to the Photon:

> Wi-Fi Network: ****
> Password: ****
> Security: WPA2 AES

? Would you like to continue with the information shown above? Yes

> Obtaining device information...
> Setting up device id 1B0026000447343337373738
> Requesting public key from the device...
> Setting the magical cloud claim code...
> Telling the Photon to apply your Wi-Fi configuration...
> The Photon will now attempt to connect to your Wi-Fi network...

> Configuration complete! You've just won the internet!
? Would you like to return this computer to the wireless network you just configured? Yes
! Network not ready yet, retrying...

! Network not ready yet, retrying...

! Network not ready yet, retrying...

▀ Attempting to verify the Photon's connection to the cloud...

At the moment, there’s no enterprise support. Any configuration requiring a username/password combo will thus not work, unfortunately. If the kind folks of the IT department can set up a simple ‘normal’ network, that should work.
Searching for “enterprise” would’ve given you the same answers, on countless other topics :wink:

Thanks Moors7,

That’s what I was thinking too, I’ll see if the network fellows can ditch the login with username.

1 Like

WPA Enterprise support is here! Check out the latest pre-release firmware 0.7.0-rc.1 and setup instructions here:

Looking forward to discussion in the thread over there!