Photon Claimed on Android App then Unable to connect to Wifi


I claimed my photon using the Android App. It did not connect on the first go and took some reconnecting and resetting. It now shows up as “offline” on the app and it is flashing green (which I understand to be looking/connecting for wifi). I have tried resetting several times but to no sucess, still flashing green.

On one of the times it started flashing magenta many times then went solid magneta.

Can anyone help me with this issues?

What should I do?

Is it a new photon?

Yes, it is straight out of the box!

Should I go down the factory reset route?

No no…

Can you hold on the SETUP button till the Photon blinks blue, release and hold SETUP again until it blinks blue rapidly. Do the device setup again.