Particle PO not listed in device manager -Windows 10

Troubleshooting
1

Hello,

I have two Particle Photons that I am trying to connect via USB. Both are not recognized by Windows 10 device manager. Also, when I run particle update from the command line, the usb device is not recognized and it cannot find a device.

I am able to put the photon in DFU mode (yellow blinking) but it is still not recognized.

I have tried two different photons, same issue.
I have tried different USB ports, same issue.
I have swapped out the USB cable, same issue.
I have uninstalled and reinstalled the particle CLI, same issue.

Any help is greatly appreciated. Thanks.

Mcfly

2

Output from my attempt:

C:\Windows\system32>particle flash --usb tinker -v

!!! I was unable to detect any devices in DFU mode...

Your device will blink yellow when in DFU mode.
If your device is not blinking yellow, please:

  1. Press and hold both the RESET/RST and MODE/SETUP buttons simultaneously.

  2. Release only the RESET/RST button while continuing to hold the MODE/SETUP button.

  3. Release the MODE/SETUP button once the device begins to blink yellow.

Error writing firmware: No DFU device found
VError: Error writing firmware: No DFU device found
at Promise.resolve.then.then.then.then.then.catch.err (C:\Users\jmoos\AppData\Local\particle\node_modules\particle-cli\dist\cmd\flash.js:206:13)
at
at process._tickCallback (internal/process/next_tick.js:189:7)
caused by: Error: No DFU device found
at ensureError (C:\Users\jmoos\AppData\Local\particle\node_modules\particle-cli\dist\lib\utilities.js:421:14)
at Promise.resolve.then.then.then.then.then.catch.err (C:\Users\jmoos\AppData\Local\particle\node_modules\particle-cli\dist\cmd\flash.js:206:24)
at
at process._tickCallback (internal/process/next_tick.js:189:7)

3

Do you at least hear the “new device connected” sound in Windows when plugging in a device?
Does anything change in Device Manager at all when you plug in a device?
Can you post a screenshot of your DevMgr with the Photons in DFU Mode and connected to the PC?
How did you install CLI?

You shouldn’t run CLI from within C:\Windows\system32 or any other system directory with limited privileges.

4

Would also be quite curious about the output of dfu-util --list when the device is connected!

5

Hello, I found this thread a year later. I'd like to know what the root cause was and the solution which helped you fixed the issue - windows cannot find the DFU devices at USB port.
After I installed particle CLI and the USB drivers, the devices (Argon, Bogon, and Xenon) at USB port can be found, programed without problem. However, After some time, the windows cannot find the USB devices any more, at all. I left them untouched for some time (couple of weeks), tried again. They worked again - could be found and programed through USB - I had no idea what happened. But about 3weeks later, the devices cannot be found again ... Need help!