Particle Desktop IDE - Can't log into Particle Cloud

Troubleshooting
1

When I select “Click to log in to Particle Cloud” in Particle Desktop IDE, enter my email and password (the ones I use for particle.io), and hit “Log in”, I get the message

Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:21320

This happens on my laptop. I also have Particle Desktop IDE on my desk PC, and I am able to log in with no problem.

I am running Windows 10 on both platforms.

Is there a problem with having Particle Desktop IDE on two platforms at once? I don’t need it on my desk PC.

Thanks for any help.

2

It looks like your laptop is configured to use a tunnel or proxy that is not currently running.

Also make sure the environment variable http_proxy is not set, as Atom will use it, I think.

You can have as many copies of Particle Dev, CLI, console, and Particle build running as you want.

3

I don’t have Internet Explorer on my laptop. Could that be the problem?

4

Not having Internet Explorer/Edge is fine. Something configured on your laptop is redirecting your https traffic from directly connecting to the appropriate site (probably https://api.particle.io) to some sort of internal proxy that’s not running.

5

May be just a coincidence, but that port is also used by SpyBot to redirect your traffic - have a proper malware scan of your computer!

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6

Got it to work!

I DID have Internet Explorer on my laptop, I just hadn’t used it.

When I brought up IE, I got a similar proxy server warning to the one on Particle Desktop IDE.

I found a correction for that problem at https://malwaretips.com/blogs/the-proxy-server-isnt-responding/.

I followed the directions under STEP 1: “Restore the default proxy settings to your machine”.

That fixed my problem with both IE and Particle Desktop IDE.

1 Like