My account was migrated to the Sandbox plan on the 17th of March after Spectra. Before the migration, I had a pending charge but the credit card on file was not correct so it wasn’t able to charge. I had only one cellular device on the account and the 3 months trial period had ended in February.
As of now, it isn’t allowing me to activate any device with cellular and I also cannot find any place where I can update the credit card on file to correct everything. So I am not sure how to solve this issue.
If anyone from @particle can point me in the right direction, that would be great.
Thank you in advance.
Have a great day ahead.
Kumar
Hey @knikkhilraj - would you mind opening a support ticket (support.particle.io) so we can dive into your account specifics? Please include your Particle username in that ticket, thank you!
Thank you for such a quick response. I have already submitted a ticket. The number is: 103253.
I am looking for a quicker response, hence posted it in the forum. If you can take a look at it now, I would really appreciate that.