Offline Claiming

I have a customer with 2 Boron in a product in the field. My customer is… Less than technical… and just wants a plug and play solution.
I know how to add devices to the target account when the are Online, but what about offline?

Is there anyway I add devices to his account offline?

The device doesn’t need to be claimed to come online, and you don’t need to be at the device to claim it.

In order to add a device to another developer account, you need to be able to log into the other account. If you have the account credentials, you can just log in and claim the device by Device ID even if the device is elsewhere, as long as it’s powered on and breathing cyan.

For products only

Most cellular products claim devices to a single account owned by the product owner, so there’s no need to have other credentials.

Product devices can be claimed to the owner or team member account even if the device is offline, as well.

Some cellular products that do not need to receive events on the device can operate in product/unclaimed mode. You never claim the device at all, and it will still receive product firmware updates, and can receive function and variable requests, and can send product events.

Some cellular products use customer accounts and claiming, and that still requires that the device be online and breathing cyan, however product customer accounts can use two-legged shadow customer impersonation so you don’t need to manage account credentials for each account.

We are using simple authorization with a Product, Customer and simple authorization. I have the credentials of the client/customer.

So there is no way to add this device to the Customer while its offline? Bummer.

This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.