Mesh Pre-order Shipping FAQ's

I’m fine with the wait. What Particle is doing is hard and very ambitious. Contrary to how things look with Amazon, it is no mean feat to get 6k satisfied customers out the door, each one with their own customized order and many of them having credit card issues and/or non-standard addresses. Quality takes time, there’s no rushing hardware delivery like there is rushing software delivery. Scaling a hardware business takes time and money, and we customers swapped some of our time for money, i.e. the mesh preorder prices are a seriously good deal.

I have the attitude that if my business model requires unreleased hardware which has no equivalent elsewhere in the world, and I’m not paying enough to be the customer, I really need to reconsider my business plan.

P.S. If there’s anyone who would like to back out of their order, we would love to buy it from you. PM me and we’ll work out a deal.

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