Having trouble setting up a new device

Troubleshooting
1

Brand new photon.
I used the iOS app to set it up.
It got past the WiFi setup, and I see the photon is breathing cyan.
However, I still got a “Warning, failed to setup”

The device is breathing cyan, and I can even “signal” it from the iOS app - however it doesn’t appear online, and I cannot flash it via cloud. I can’t even “Reflash Tinker” from the iOS app.

I’ve tried connecting it via USB to my MacBook Pro (Sierra), but the particle-cli gives me “! serial: No serial port identified” even though the device is blinking blue after holding setup.

The serial port issue seems unrelated, I can’t seem to get that to work for any of my devices at the moment (not sure what that’s about).

Anyone have any tips? I’m stumped.

2

Can you refresh the devices tab?

3

Hi Folks,

I eventually got this working by DFU flashing the defice with 0.62 Part1, Part2, and then Tinker.

After than I was able to see the device online and reflash it OTA with my user firmware.

Still can’t get the serial port working however :confused: