I recently purchased an electron kit with the intent to use it for a hackathon I was running. The person who setup the electron set it up under her account along with activating the SIM card.
What is the procedure for getting it reset.
The person who registered/set it up isn’t really interested in continuing the project but other people are.
Why don’t you ask her for the account?
Or you can claim it at https://build.particle.io under the Devices tab and it will email the person to release ownership of the device
Chris,
Unfortunately SIM cards need to be manually released by Particle staff. Can you please fill our a support ticket with your Device Id, Particle email, and SIM ICCID?
We’ll get it sorted.
Regards,
Harrison