I´m was eager to start tinkering with my sparkling new „internet-button“.
But no luck so far.
I replaced the core id with "xxxxxxxxxxxxxxxxxxxxxx"
"Your device id is xxxxxxxxxxxxxxxxxxxxxx
bash-3.2$ particle login
? Please enter your email address: dreger@me.com
? Please enter your password: *******
Successfully completed login!
bash-3.2$ particle device add xxxxxxxxxxxxxxxxxxxxxx
Claiming device xxxxxxxxxxxxxxxxxxxxxx Failed to claim device, server said { ok: false, errors: [ 'device does not exist' ] }
Using the „particle setup“ I get this;
Obtaining device information...
Requesting public key from the device...
Setting the magical cloud claim code...
Telling the Photon to apply your Wi-Fi configuration...
The Photon will now attempt to connect to your Wi-Fi network... > Configuration complete! You've just won the internet!
? Would you like to return this computer to the wireless network you just configured? Yesnfigured? (Y/n) y ! It doesn't look like your Photon has made it to the cloud yet.
Using the iOS App to setup, the app claims there is something wrong with my wifi-connection. (Which isn´t the case.) I think it´s also trying to claim the device an gets the same "[ 'device does not exist' ]".
Tried to contact "hello@particle.io", but got no response. (sad)
@desq just responded to your ticket. awaiting your response.
Just off the top of my brain, it seems that you’re potentially trying to connect to a network that is not
2.4GHz WPA2. Or behind a firewall…
@corey thank you for your reply. After 3h of tinkering and several reboots of the photon it works. I tried so many different things, that I can´t really say what it was.
(By the way, my wifi network is a 2.4GHz WPA2.)
Perhaps the “particle update” did the job.
@corey I seem to be having the same exact problem as @desq were there any more ideas beyond confirming no firewall and 2.4 GHz wifi? I tried doing the setup on an Android, an iPhone, and through the command prompt on a Windows using this thread “https://docs.particle.io/guide/getting-started/connect/core/” and this one “[Howto] Setup photon if docs step fail” and redoing both threads with a different USB cable. I have also attempted to claim the device directly using the ID through the build website but I get a “doesn’t exist” error. Thanks for your help.
That thread takes me to a walk through for Apple computers while I have a windows and I get to the “brew install dfu-util” and brew is unrecognized. I attempted to find other instructions for a Windows and I found “http://blog.jongallant.com/2015/08/particle-photon-firmware-flash-windows.html” which I get lost at the fourth step adding the files to my path. I also found this “https://docs.particle.io/guide/getting-started/modes/photon/#dfu-mode-device-firmware-upgrade-” which has a link to what seems would be an installation tutorial for dfu-util but actually takes you to a dictionary of commands. Do you have a better link or could you help walk me through the confusing steps of the first link? Thanks.
but from what i’m reading, it seems like you’re device was shipped with some semi-faulty stock firmware. which is prompting me to tell you that you need a device upgrade.
I’m not really interested in messing with the firmware unless that is going to fix the problem. To be honest I just want to start writing programs. So your recommendation is to buy another photon?
